Note fondée sur 508 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Hotels
par un voyageur
Publié le 18 mars 2024 sur Expedia
par un voyageur
Not a good stay at extended stay!
Publié le 18 mars 2024 sur HotelsWell when we get there we had 2 king rooms reserved and paid for they were overbooked and we were told we would get switched to two queens room and I was not happy at all about them an than they told me they can give me one king and one queen which is not what I paid for but it is what it is. I asked about compensation they told me they could not compensate me since I ordered my rooms from a 3rd party. I contact the third party they tell me to deal with the hotel. Well this was strike one!
Second we went to the front about 5 times asking for new towels and each time even till our check out and today so we had to take towels from our sons room in order to shower since we had no towels in our room. So we had no towels so that is strike 2. Than my son was locked out of his room at 2 am and he went to the front since the key didn’t work for his room they would not assist him even though the room was in his name they told him he had two keys of which I had one in my room so he had to call me in order to get in his room. That morning I went to get new keys and they gave me a fit bc the room was in his name and would not give me two keys which is what I was told we would get new ones if we took the old ones back. Strike 3..
We had issues with upping the bandwidth on the internet we were told we had to call a customer service number for the it department of which we called 6 times with no luck. This was our third and final stay at this hotel. We will not stay here again..
Commentaires de Gestion de l’hôtel
19 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Jennifer, Thank you for sharing your detailed feedback. We apologize for any inconvenience you experienced regarding your room reservation, towel availability, and key access. We understand your frustration and want to make things right. To address these issues, we'll ensure better internal communication and strive to improve our services for future guests. Your satisfaction is essential, and we hope you'll give us another chance to exceed your expectations. Thank you for choosing us, and we look forward to welcoming you back.Sincerely,Hotel Management
par un voyageur
Publié le 11 mars 2024 sur Hotels
Everything was great except the bed.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Clinton, Thank you for staying at our hotel and for your candid feedback. We are pleased you enjoyed your stay with us. However, we were sorry to read that you were disappointed with the bed in your room. Our front desk is available around the clock to address issues such as this, and we are always happy to do whatever we can to make your stay as comfortable as possible. We will look into this; thank you for letting us know. We hope you will stay with us again so that we can provide you with a better experience.Sincerely,Hotel Management
par un voyageur
Publié le 6 mars 2024 sur Expedia
par un voyageur
Publié le 5 mars 2024 sur Hotels
par un voyageur
Publié le 4 mars 2024 sur Hotels
room was clean... I was there from Friday through Sunday.. quiet... staff always smiled and said hello..
Commentaires de Gestion de l’hôtel
5 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear Susan, Thank you for your feedback. We are pleased to know how much you liked your guest room. We want your stay with us to feel like home and be as comfortable as possible. Thank you for staying at Extended Stay America, and we hope you choose to create more great memories with us whenever your travels bring you back!Sincerely,Hotel Management
par un voyageur
never going back here!
Publié le 28 févr. 2024 sur HotelsThe hotel needs to be more up-to-date. The dresser was old and broken. The TV was broken and little. The refrigerator in the room was very dirty and had mold in it so I couldn’t use the refrigerator. The bathtub had stains on the bottom of the tube so I had to shower with my socks on. Walking down the hall, all I can smell is weed. for this hotel to be located in the area that it was in I was very disappointed.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Guest, We apologize for the inconvenience and disappointment you experienced during your stay. Your feedback regarding the condition of the dresser, TV, refrigerator, and bathtub cleanliness is concerning, and we regret any discomfort caused. Please know that we take cleanliness and maintenance seriously and will address these issues with our team to ensure improvements are made. Additionally, we apologize for any disturbance caused by the smell of weed in the hallway. We are committed to providing a comfortable and enjoyable stay for all our guests and will take steps to address this matter. We hope you'll consider giving us another chance to provide you with a more satisfying experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
par un voyageur
The worst stay
Publié le 14 févr. 2024 sur HotelsIt was a joke the noise coming from the upstairs unit was unreal finall after a day and a half of ZERO sleep 😴 i asked for another room i moved to another room and it was the same just not as bad i have to travel again back to michigan and i assuee you i will not be stayin there
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Jerry, We sincerely apologize for the disturbance you experienced due to the noise from the upstairs unit. Your comfort is of utmost importance to us, and we regret that we were unable to provide you with a peaceful and restful stay. We appreciate you bringing this matter to our attention, and we will address it promptly to prevent similar occurrences in the future. We appreciate your patience and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Staff was very rude messed up my payment for a week told me they could not accommodate me and my stay that I have to wait a week for my payment because they messed the stay
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Lakisha, We sincerely apologize for the inconvenience and frustration you experienced with us. This is not reflective of our usual standard of service, and we're sorry for any difficulties with your payment and the impact on your plans. We take your feedback seriously and will address this with our team to prevent similar incidents in the future. Thank you for your patience and understanding, and we hope you consider this an isolated instance and allow us a future opportunity to regain your trust.Sincerely,Hotel Management
