Note fondée sur 835 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Alzon de france
bon hotel
Publié le 22 août 2013 sur HotelsUn peu loin de Chicago mais bon hotel si voiture
par un voyageur
Publié le 1 mars 2024 sur Expedia
Outdated rooms and facility carpets dirty room needs repairs
Commentaires de Gestion de l’hôtel
1 mars 2024 par Ruth McBride , Gestion de l’hôtel
We would like to thank you for sharing your experience with us. Every survey whether its good or bad give us critical information on how we can improve as a team.We sincerely apologise for your concerns and we thank you for staying with us.
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par Janice, Gestion de l’hôtel
All of us at the Hampton Inn of Auburn Hills would like to thank you for giving us the chance to accommodate you during your recent stay with us!We appreciate you filling out the satisfaction survey for your recent stay. Feedback is a very valuable source of information for our management team as we use those suggestions to constantly improve our service and grow.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
The only thing that was bad was the tv
No station came in but 3
And we had a lot of loud banging by our room , I’m assuming it was from other visitors
Commentaires de Gestion de l’hôtel
1 mars 2024 par Janice, Gestion de l’hôtel
We sincerely apologize for the noise disturbance you've encountered while you were here. It is unacceptable for any guest to disturb another guest during their stay; it is even more unacceptable that our staff was unable to efficiently and kindly solve this issue for you as that is always our intention. We do our best to correct any problem a guest may encounter as sincerely and efficiently as possible. I will be speaking directly with the staff member who handled this situation and make sure that know that refunding the stay doesn't necessarily solve the problem. I feel that our staff could have been more compassionate in understanding what you had experienced. This is not how Hospitality is displayed and not the way we handle these types of situations for that we most sincerely apologize.
par un voyageur
Best staff
Publié le 12 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
1 mars 2024 par Janice, Gestion de l’hôtel
All of us at the Hampton Inn of Auburn Hills would like to thank you for giving us the chance to accommodate you during your recent stay with us!We appreciate you filling out the satisfaction survey for your recent stay. Feedback is a very valuable source of information for our management team as we use those suggestions to constantly improve our service and grow.
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Janice, Gestion de l’hôtel
We appreciate you filling out the satisfaction survey for your recent stay. Feedback is a very valuable source of information for our management team as we use those suggestions to constantly improve our service and grow. You giving our hotel a good score is significant to our reputation in the hotel industry and we appreciate your thoughtfulness.
par un voyageur
Publié le 22 déc. 2023 sur Expedia
par un voyageur
Publié le 12 déc. 2023
Commentaires de Gestion de l’hôtel
1 mars 2024 par Janice, Gestion de l’hôtel
We apologize that your stay with us was less than adequate. We would like to thank you for sharing your experience with us as any feedback (good or bad) is a very valuable source of information for our management team. We use those suggestions to constantly improve our service and grow.
par un voyageur
Publié le 25 nov. 2023 sur Expedia
The tub had black mold and the other guest were unruly all night.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par R McBride , Gestion de l’hôtel
We would like to thank you for sharing your experience with us. Every review whether its good or bad gives us critical information on how we can improve as a team.We sincerely apologize for the noise disturbance you've encountered and the cleanliness concerns while you were here, and hoped that this was bought to the front desk’s attention immediately for them to resolve these concerns, as It is unacceptable for any guest to disturb another guest during their stay; and for the bathroom to not be satisfactory for any of our guests that stay with us!Our sincere apologies again!
par un voyageur
Publié le 21 nov. 2023 sur Hotels
The staff and accommodations where excellent!
Commentaires de Gestion de l’hôtel
26 nov. 2023 par R. McBride , Gestion de l’hôtel
Thank you so much for your review James, we are so glad that you enjoyed your stay, as we strive to provide an excellent experience for all our guests. Thank you for staying with us!
