Note fondée sur 782 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,9 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Très propre bien situer.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Anthony , Gestion de l’hôtel
Merci d'avoir choisi l'hôtel Indigo Downtown Detroit pour vos besoins de voyage. Nous visons toujours une note de 5 sur 5 lorsque vous séjournez chez nous. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous revoir bientôt ! N'hésitez pas à mentionner le nom de tout membre du personnel qui a contribué à votre séjour incroyable à l'hôtel Indigo Downtown Detroit.Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit
par un voyageur de GALESBURG
Publié le 6 avr. 2024
Would stay again
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Anthony, Gestion de l’hôtel
Thank you for choosing Hotel Indigo Downtown Detroit for your traveling needs. We always aim for a 5 out of 5 rating when you stay with us. Unfortunately, we fail short of your expectations and our standards. We would like to sincerely apologize. Please feel free to provide any suggestions to properly accommodate your next stay with Hotel Indigo Downtown Detroit. Anthony HarveyGuest Service Supervisor Hotel Indigo Downtown Detroit
par un voyageur
Publié le 18 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2024 par KMoore, Gestion de l’hôtel
Latoya thank you for taking the time to score your visit with us. We hope to make your next visit a 5 out of 5! We look forward to seeing you return.
par un voyageur
Publié le 17 mars 2024 sur Hotels
Excellent room condition. Only issue was that we had to wait till 4 pm to check in due to high amount of people.
Commentaires de Gestion de l’hôtel
18 mars 2024 par KMoore, Gestion de l’hôtel
Thank you for choosing to stay with us, we appreciate you taking the time to provide your valued feedback. We are happy to hear you enjoyed your stay with us and we hope to see you again soon!
par un voyageur
Publié le 17 mars 2024 sur Expedia
Did not like that hotel charge my card for stay when i already paid though expedia 329...toilet was very low to floor only 1 shower door open...hair was left in bed no hand soap in dispenser...the view from my window was of th air conditioning system...only ice machine was on 14th floor my room was on 5th floor
Commentaires de Gestion de l’hôtel
18 mars 2024 par KMoore, Gestion de l’hôtel
Eric,Thank you for leaving valued feedback regarding your visit. We apologize we were unable to exceed your expectations for this visit. We have reported the issues you faced to the correct departments, and we are sorry we did not make this right during your stay. We always use our guest's feedback as a tool for improvement and apologize for this experience. We hope to have an opportunity to make this up to you in your future travels to the area.
par un voyageur
Publié le 17 mars 2024 sur Expedia
They accepted my reservation, took my money, i get to the hotel and they turned me away saying there was no rooms available, i slept as a female in my car alone in detroit, and still have not recieved any money back. This site is just a scam that robs you
Commentaires de Gestion de l’hôtel
18 mars 2024 par KMoore, Gestion de l’hôtel
Shawn, we apologize that this was your experience. We have requested a refund on your behalf. Unfortunately, the hotel cannot process your refund although we can request it and work with Expedia to have the refund issued. Not having your room available is not acceptable and we are working with our team to ensure this is an isolated incident. This is not typical of our services and truly was an exception. We again sincerely apologize. We failed to meet your and our expectations with this visit and we hope to have an opportunity to restore your faith in the Hotel Indigo Detroit in your future travels.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par KMoore, Gestion de l’hôtel
Alex thank you for choosing to stay with us, we appreciate you taking the time to score your visit. Your feedback is important to the success of our hotel and we always want to know where we can improve or what we could have done better. We apologize this stay was not a 10 for you, we hope to have an opportunity to make this right in your future travels to the area.
par un voyageur
Publié le 13 mars 2024 sur Expedia
I had a good stay.
Commentaires de Gestion de l’hôtel
18 mars 2024 par KMoore, Gestion de l’hôtel
Glenn,Thank you for choosing to stay with us, we are so happy to hear this was a good stay for you. We look forward to serving you in the future!
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 avr. 2024 par KMoore, Gestion de l’hôtel
Thank you Jordan,We appreciate you taking the time to provide scoring regarding your visit. We look forward to serving you again soon!
par un voyageur
Avoid if you want Housekeeping
Publié le 11 mars 2024 sur Hotels- No rooms were cleaned/available when I checked in at 5:30. I booked my room weeks in advance, so it was not a surprise. After waiting for 45 minutes, I was downgraded from a King to a Queen so I could at least shower and make my show
- Room was never cleaned. I don't _need_ housekeeping every day, but I had explicitly told the front desk that I had no shampoo or conditioner. The products were not sent up to my room, and of course housekeeping never showed up to refill.
Commentaires de Gestion de l’hôtel
19 mars 2024 par KMoore, Gestion de l’hôtel
Please accept our sincerest apology for not taking care of you as our guest. It is not acceptable that requested services were not performed. We have shared your feedback with our team, we take our guest feedback seriously and use it as a tool for improvement. You are important to the success of our hotel, and we hope to have an opportunity to restore your faith in the Hotel Indigo Detroit if your travels bring you back to the area.
