Note fondée sur 647 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Pontiac
Publié le 12 mai 2024
Newer built was bare bones but it was ok.
Commentaires de Gestion de l’hôtel
13 mai 2024 par Markkell Spencer, Gestion de l’hôtel
Thank you for reviewing our hotel! I'm glad you enjoyed your stay with us. We hope to see you again when traveling back to the Southfield area.
par un voyageur
Publié le 31 mars 2024
Noise. Called office 4 times. Children running in hallway outside of my room. Screaming. Yelling. Food awful. Over microwave tough. Out of everything and no one replenish. People were touching things with their hands and putting back. Muffins were cold half frozen . Juice empty. Staff said they were tired. Water cold in sink. Sofa t thin and uncomfortable. Too many people in lounge. Not enough equipment in gym. Pool overload with children even in hot tub in supervised. TV would not work. Had to call room service. Loud music playing outside of building with questionable people. Ask for refund because didn't feel comfortable and was told could not find my account. Only took 20.00 off. First said stay would be free then said comp when asked to see the bill. I had driven over eigh hours and didn't get a good night rest before going back on the road. Breakfast was so bad we went to Tim Hortons across the street from the hotel.
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Markkell Spencer, Gestion de l’hôtel
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!
par un voyageur
Second stay
Publié le 17 mars 2024 sur HotelsI loved our stay this is our second time staying here. Dria was amazing at checkout. My check in was smooth and amazing as well. The only thing I’d recommend to the hotel is a second waffle maker for breakfast in the morning.
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
Thank you for 10-star rating! we hope to see you again when traveling back to Southfield!.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Everyone and everything was great!
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
Thank you for 5-star rating! we hope to see you again when traveling back to Southfield!.
par un voyageur
Publié le 15 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 avr. 2024 par Markkell Spencer, Gestion de l’hôtel
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!
par un voyageur
Publié le 14 mars 2024 sur Expedia
Easy to check in and quiet
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
Thank you for 5-star rating! we hope to see you again when traveling back to Southfield!.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Door broke no safety
Pool dirty
Dont give back deposit $100
Security knock on door all night ( nosy)
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!
par un voyageur
Publié le 8 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
Thank you for 10-star rating! we hope to see you again when traveling back to Southfield!.
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The average rating because of the breakfast was included into my reservation and it was NOT what I thought was very limited
Thanks
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mars 2024 par Markkell Spencer, Gestion de l’hôtel
I want to first thank you for staying at Springhill Suites Detroit Southfield! Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future. Thank you for staying with us and hope to see you soon!
