Avis Villa De-luxe Paradise✔ new! beach access✔ chef✔

Thank you so much for sharing your incredible experience at Villa Deluxe! We're overjoyed to hear that your 60th birthday celebration with your siblings was a memorable and enjoyable occasion. We're thrilled to hear that Chef Kim and Ricardo played a crucial role in making your stay absolutely perfect. It's fantastic to know that you enjoyed everything from the bar to the yacht. Your kind words mean a lot to us, and we truly appreciate your recommendation. We aim to provide exceptional experiences, and we're delighted to have succeeded during your stay. If your travels bring you back to the area, we'd be more than happy to welcome you again.Thank you for choosing our villa! .

Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing time at our villa and that the beautiful home, great service, and accommodating host contributed to your satisfaction. We're especially delighted to know that Huego, our Butler/House Manager, left such a positive impression on you. Your comment about wanting to pack him up in a suitcase brought a smile to our faces! Chef Kim is equally thrilled to be recognized as a kick-ass cook, and we're proud to have such a dedicated team. It's wonderful to hear that the housekeeper ensured everything was nice and tidy, providing you with all the essentials for a memorable stay. Thank you for choosing our villa, and we can't wait to welcome you back for more unforgettable moments!

Thank you Dacia for booking with villa De-luxe Paradise vacation home. Thank you for trusting us with your vacation, it was absolute pleasure hosting you and your group. We look forward to hosting you again!

Thank you Lakeisha, its was absolute pleasure hosting you and your group for your 40th party. We love to help our guest celebrate important milestones and we take great pride in our guest experience by going above and beyond to ensure our guest have a fabulous time and the best experience us. We look forward to hosting you again 😊

Hi Shawn it's very unfortunate that you consider your experience with us the "worst" I've being in contact with you throughout your entire stay following -up to ensure our service meets your expectation and you told me YES and that your having fantastic time until the day of CHECK OUT. Firstly, Our listed clearly states that we are 45mins from Montego Bay international Airport. As per our listing we ask all our guest to budget an additional $ 60-65 per person per day for food which includes breakfast, lunch, dinner and dessert. Our chef reach out to you and help you planned your menu. The food budget that you give the chef was $ 600.00 for 3 days / 5 person. Your food budget should've been (5×3 × $65 per day = $ 975) Your food bill was actually $696 for your entire length of stay which includes your birthday cake, banana cream pie, Devon house ice all the DESSERTS YOU REQUESTED AND EAT) You stating that your food bill was " astronomical" this is absolutely FALSE!!We presented you with copy of all your bills from the supermarket you and the butler reviewed your bill and you agreed on payment with no issues. A credit cards link was sent to your email by the supermarket which you PAID. If you had a issued with the bill why did you wait to leave a review before you mentioned that you had any issues with your bill ? In fact the chef worked very closely with you and your bill because you expressed to the chef that you had a very small food budget for trip prior to arrival. Your budget was only $600 what astronomical bill you're referring to? I checked in on you regularly during your stay to ensure our service continues to meets your expectations as I do with all our guest. NOT once did you mention you were having internet or hot water issues. infact you told me where having a great time. Our guest comfort is paramount to us . Therefore, we will never operates our villa with a non -working internet or hot water. We had multiple guest before you and we never had such complaint from our previous guest. Secondly, I can honestly say the day of checkout was very uncomfortable for both staff and guest. As per villa policy guest should finalize all outstanding bills 1 day before checkout but you decided not to finalize your bill until the day of checkout. The day of check out the butler asked you to finalize your bill again and you told him you wanted to go the pool first and than pay. You went to the pool and waited until 10:00am when your checkout is at 11:00am to send a 24hrs pending Zelle payment to settled all your outstanding bills. The screenshot you sent say the payment was pending for 24hrs and won't finalize until after you leave the villa. UNFORTUNATELY, we cannot accept payments after a guest checkout. We have a 3rd party driver that work with us pick up all our guest from the airport and take them on excursion and we have never have a issues with driver. The driver contacted and you agreed prior to arrival a payment link was sent to you before arrival and you told the driver you will bring CASH and paid. When you get to Jamaica no one in your group had CASH to pay. The driver bring you and your group to 3 ATM, none of the 5 person from your group card was working, no Cash App works. The driver trying to contact you on multiple occasions and you refused to response to him about his payments. All this is after the driver already completed all your excursions and 2 airport transfers prior to you leaving.

Thank you for your kind words! We're delighted to hear that our staff's hospitality and attention to detail made your stay enjoyable. Ensuring that everything is accommodated correctly is our top priority, and we appreciate you acknowledging the efforts of our team. We look forward to hosting you again in the future. We're always striving to make each guest experience even better. Warm

Thank you for choosing villa De-luxe Paradise vacation homes as your vacation home away from home. It was our absolute pleasure hosting you and your family and to help celebrating your birthday. We alway aim to go above and beyond with providing 5 star customer experience for our guest. We look forward to hosting you again!