Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dornoch
Publié le 2 oct. 2023 sur HotelsGreat experience, brilliant Whisky Bar, and restaurant. Convenient to town.
par un voyageur
Publié le 20 sept. 2023 sur Expedia
I returned to Dornoch Castle after 40 years. It had changed by updating and expansion as I expected.
However the overall feeling of comfort and care was just asi remembered.
par un voyageur
Publié le 26 août 2023 sur Expedia
par un voyageur
Publié le 20 août 2023 sur Wotif
Very friendly
par un voyageur
Publié le 19 août 2023 sur Expedia
What could be great , was not. Service does not exist here ! Hotel is old and tired. Threadbare carpet, lumpy bed and old linens. And all for a price higher than 5 star in Aberdeen! Restaurant choices are generally poor in this town and the hotel keeps that tradition very much alive. Exorbitant pricing with terrible service and below average quality led to a very poor experience
Commentaires de Gestion de l’hôtel
20 août 2023 par Matt, Gestion de l’hôtel
HelloThanks for your review, which is not at all an accurate representation of your stay. I checked you in and also served you at dinner, and was very pleasant to you, as were my team. You did not raise any of the above points with me or my team during your stay. All you did do was try to pick an argument about a side of bread not being home made (which it is).I would also like to note that a fellow guest actually commented on you when he checked out today, saying that your wife had asked you to stop behaving in the way you did, and that you had done this in every hotel on your trip. P.S. Aberdeen is generally cheaper because they built lots of hotels in the oil boom, which they now cannot fill ;). You stayed in a busy village, with much less beds in the middle of the biggest Golf Tournament of the year!
par un voyageur
An overnight stay on our way to Orkney.
Publié le 16 août 2023 sur Hotels The hotel is rather quirky, having a modern section built onto the old part. We had a garden room in the newer section. The room was a good size with plenty of hanging space and the usual amenities. The route to our room was through the dining room which was unusual but no problem for us. The bar was cosy and very comfortable. All staff were helpful and friendly. Parking was immediately in front of the hotel on the street, or in a section off street.
par un voyageur
Publié le 15 août 2023 sur Expedia
Our room appeared clean at first glance. However, at a closer look, it was quite dirty. Especially along the night side table and bed. The carpet looked like it had not been vacuumed in some time. Also, the toilet seat had something dried and sticky on it. The towels were a dingy white and the towel I used had a hole in it. The closet door had a sign taped on it that said it was broke and please do not use. We paid more $300 American Dollars for the room. I expected more than what I found. On a side note, the staff, food and remainder of the place was quite nice.
Commentaires de Gestion de l’hôtel
15 août 2023 par Matt, Gestion de l’hôtel
Dear GuestWe are sorry that you did not enjoy your stay. Had you come to us with your concerns during your stay we could have perhaps helped. Unfortunately a previous guest did damage the cupboard door which we are awaiting to get fixed, and the sign was there to prevent you having an accident. The rates are typically higher on 3rd party websites due to the commission that we are charged by them.
par un voyageur
Publié le 24 juin 2023 sur Expedia
We enjoyed our stay.
Commentaires de Gestion de l’hôtel
15 août 2023 par Matt, Gestion de l’hôtel
Thank you.
par un voyageur
What a disappointment
Publié le 23 juin 2023 sur HotelsHotel desperately requires modernised & investment, bathroom was damp, ventilation inadequate, shower tray did not drain properly, towels provided were poor quality.
Some members of staff were good, others included reception & breakfast staff could not be bothered & demonstrated zero sense of customer service.
A very average hotel, a poor customer experience.
Commentaires de Gestion de l’hôtel
15 août 2023 par Matt, Gestion de l’hôtel
Dear GuestWe are very sorry that you did not enjoy your stay. Had you come to us with your concerns during your stay we could have perhaps helped. I am also very surprised to hear your comments regarding our staff as typically we have a very hard working team here at the hotel.
par un voyageur
Publié le 11 juin 2023 sur Expedia
Great old castle, breakfast was good the need to replace the hash brown with something other than cardboard.
