Note fondée sur 59 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
4,3 Propreté de la chambre
4,4 Service et personnel
4,1 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
5 sur 5
par un voyageur

Publié le 8 févr. 2024 sur Expedia
L'appartement est plutôt spacieux, bien aménagé et bien équipé. Le personnel est toujours souriant disponible et à l'écoutele quartier est plutôt calme. C'est juste un peu éloigné du centre de Dubaï (20/30mn en taxi), sinon rien a redire.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par LD, Gestion de l’hôtel
Dear Ms. Marie,Thank you for your awesome feedback!We always enjoy learning about the experiences that our guests enjoy most during their stay. Thank you very much for taking the time to share your ratings, we truly appreciate it. Rest assured your kind compliments will be shared with the team for inspiration and motivation.We hope to have the chance to host you again in the near future!Best Regards,Libu DanielGeneral Manager
5 sur 5
par un voyageur

Publié le 26 mars 2022 sur Hotels
Commentaires de Gestion de l’hôtel
30 mars 2022 par LD, Gestion de l’hôtel
Dear Valued Guest, Thank you for staying at Grand Heights Hotel Apartments and for taking the time to share your review of our hotel. I am delighted that we made your visit memorable enough to deserve the feedback and the rating 10 our of 10. It is always encouraging to receive positive feedback from our guest as this goes a long way in motivating our team. Once again, thank you for your recommendation and we look forward to welcoming you back soon. Warm Regards, Libu Daniel General Manager
5 sur 5
par un voyageur

Super qualité/prix

Publié le 5 janv. 2022 sur Hotels
Très bon séjour et qualité d’accueil très bon
Commentaires de Gestion de l’hôtel
17 janv. 2022 par Libu D, Gestion de l’hôtel
Dear Mr. Daniel, Appreciate your positive feedback about our hotel. We do take pride in catering to our guests’ needs the best way we can. We look forward to welcoming you back soon so as to be able to provide you our hospitality once more. Sincerely, Libu Daniel General Manager
2 sur 5
par un voyageur

Moyen

Publié le 13 déc. 2021 sur Hotels
Fuite d’eau des notre arrivé dans la chambre 6 jours pour réparer odeur de cigarette ++++ pour les non fumeurs c’est horrible papier toilette il faut le réclamer sinon le lit est trop trop confortable
Commentaires de Gestion de l’hôtel
21 déc. 2021 par LD, Gestion de l’hôtel
Dear Valued Guest, It has been brought to my attention that your recent visit with us was not up to par. As you may know providing the highest level of hospitality is our number one priority and hearing we have fallen below that standard is something we like to address immediately. It is with much regret to know that your stay with us was not to our usual high standards. I would love to discuss with you in more detail the matters outlined above. I can assure you that we pride ourselves on heartfelt hospitality and our professional service culture, which does not seem to be reflected in your experience. We really look forward to hearing from you and we sincerely hope you will give us another opportunity to redeem your confidence in us. Sincerely Yours, Libu Daniel General Manager
5 sur 5
par un voyageur

Top

Publié le 29 nov. 2021 sur Hotels
Personnel très accueillants hotel bien situé à 15-20 min en voiture de la Palm du Burj Al Arab et du centre de dubai ( mall Burj khalifat) / carrefour et une épicerie 24/24 a 2 minutes de l’hôtel / seul hic le sèche cheveux ne fonctionnait pas bien
Commentaires de Gestion de l’hôtel
30 nov. 2021 par LD, Gestion de l’hôtel
Dear Ms. Shana, Thank you for staying at Grand Heights Hotel Apartments and for taking the time to share your review of our hotel. I am delighted that we made your visit memorable enough to deserve the feedback and the rating which you have shared with us. It is always encouraging to receive positive feedback from our guest as this goes a long way in motivating our team. Rest assured that your feedback will be shared with the team especially Once again, thank you for your recommendation and we look forward to welcoming you back soon. Warm Regards, Libu Daniel General Manager
4 sur 5
par un voyageur

Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par LD, Gestion de l’hôtel
Dear Valued Guest,Thank you for sharing your wonderful review!We put in the work to keep you and all our guests happy. Hoping we can hear more from you on your next visit.It is our pleasure to welcome you back in the near future!Best Regards,Libu DanielGeneral Manager
4 sur 5
par un voyageur

Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par LD, Gestion de l’hôtel
Dear Ms. Sayuri,Thank you for sharing your wonderful review!We put in the work to keep you and all our guests happy. Hoping we can hear more from you on your next visit.It is our pleasure to welcome you back in the near future!Best Regards,Libu DanielGeneral Manager
5 sur 5
par un voyageur

Publié le 18 déc. 2023 sur Hotels
I had a great stay at the Grand Heights. Victoria and Manik made me very comfortable. I would highly recommend the Grand Heights.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par LD, Gestion de l’hôtel
Dear Mr. William,Thank you for your lovely review! It was a treat reading it.I'm very delighted that we were able to give you a pleasant and memorable experience during your stay. Thank you for appreciating the exceptional hospitality and services extended to you by our colleagues, especially Victoria and Manik. Your kind words will be shared with all of them for their inspiration.We hope to have the chance to host you again!Best Regards,Libu DanielGeneral Manager
2 sur 5
par un voyageur

Publié le 22 mai 2023 sur Expedia
The 1st thing I found was a roach in the frig....which means that things don't get thoroughly cleaned. Be prepared to bring your own blow dryer as theirs has no power--it literally would not even move a piece of paper. The "drying rack" is nothing more than a cable in the shower---don't expect items to get dry---they are hanging in the bathroom where people are taking showers---duh. Adaptor---be sure to get an electrical adaptor of your own---the list says one is included but it is not. You have to "rent" a garage entry fob---the problem is nobody can agree on how much it is...I was told it was 100 aed and my son was told it was 400 aed---and it has to be in cash---they will not use a credit card or even a debit card.
Commentaires de Gestion de l’hôtel
24 mai 2023 par LD, Gestion de l’hôtel
Dear Ms. Janet,Thank you for taking the time to post your review here and I am sorry if we didn't met your expectations through our facilities.I truly regret to hear that your recent experience with us did not live up to your hopes. We constantly strive to achieve the highest level of quality services, and hospitality. I apologize for the inconvenience and the obvious disappointment you encountered during your stay. Nevertheless, rest assured that your feedback has been taken seriously on board as guest satisfaction is our number one priority.It is my sincere hope that we will have the pleasure of welcoming you in the future and regain your confidence in us.Sincerely,Libu DanielGeneral Manager
3 sur 5
par un voyageur

Publié le 19 mars 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 mars 2023 par LD, Gestion de l’hôtel
Dear Mr. Sorwar,Thank you for taking the time to share your feedback about your recent stay with us!We put in the work to keep you and all our guests happy. Hoping we can here more from you on your next visit.We hope to have the chance to host you again to show you our best!Warm Regards,Libu DanielGeneral Manager
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