Avis Grand Canal District Apartments

Dear Salomon, Thank you for taking the time to leave us this review. We are extremely regretful that you were disappointed with your stay. As this is a self-service apartment, we do advertise that there is weekly housekeeping and that there is a separate key collection. We changed your apartment for you during your stay in an attempt to try to alleviate some of your grievances, and we are disappointed that our efforts were deemed unsatisfactory. We hope that despite these issues that you were still able to enjoy your time in Dublin to the fullest. Kind regards, Natalie

Dear Jinal,I want to express my sincerest apologies for the negative experience you had. We deeply regret that your visit did not meet your expectations and that our staff's behavior fell far below the level of service we aim to provide.Regarding your interaction with our staff, there is no excuse for the rudeness you encountered. We pride ourselves on providing excellent customer service, and it is clear that we failed to deliver in this instance. I assure you that we will conduct a thorough internal review to address this matter and take corrective action to ensure it does not happen again.Furthermore, the miscommunication about the linens and the cleanliness issues in your accommodation are entirely unacceptable. Properly cleaned and well-maintained rooms are a fundamental aspect of our commitment to our guests, and we deeply apologize for any lapses in our housekeeping services. We will reevaluate our cleaning procedures and standards to prevent such incidents from occurring in the future.Regarding the extra charge for the additional bed linens, we acknowledge that our communication was inadequate. We understand that it was our responsibility to confirm this with you and provide a clear breakdown of any associated fees. We are reviewing our policies to ensure that guests are fully informed of any additional charges before they make their booking.Your feedback is incredibly valuable to us, as it helps us identify areas for improvement and make necessary changes. We are dedicated to learning from this experience and using it to enhance the overall guest experience.Once again, please accept our deepest apologies for the inconveniences you faced during your stay. Thank you for bringing these issues to our attention, and I assure you that we are committed to making the necessary improvements to regain your trust in our property.Best regards,Mateo

Dear Guest, Thank you for taking the time to review our Grand Canal District Apartment. We are delighted you enjoyed your stay. We hope you consider us again for your next visit to Dublin. Kind Regards, Natalie City Break Apartments