Note fondée sur 521 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 janv. 2024 sur Expedia
Hotel located 15 min by car from the center. The rooms are spacious and the hotel is well maintained.
Commentaires de Gestion de l’hôtel
22 janv. 2024 par a member of the hotel team, Gestion de l’hôtel
Dear Ramzi, Thank you very much for your feedback. We appreciate your good rating and we look forward to welcoming you back soon to the Holiday Inn Duesseldorf - Neuss.With best regards,Arnd HagemeierGeneral Manager
par un voyageur
Publié le 8 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
15 nov. 2023 par a member of the hotel team, Gestion de l’hôtel
Dear Marc, Thank you so much for your excellent rating of our hotel. I am pleased to see you enjoyed your stay with us. We value your feedback and we hope you will visit us again. Sincerely, Arnd Hagemeier, General Manager
par un voyageur
Neuss
Publié le 22 août 2023 sur HotelsTout était bien, petit déjeuner super. Sauf on aurait voulu faire une séance de sauna, mais malheureusement il était en rénovation.
Commentaires de Gestion de l’hôtel
24 août 2023 par a member of the hotel team, Gestion de l’hôtel
Dear Anne, Thank you very much for your good review! Please excuse that our sauna was not in operation. Within the next few weeks, the sauna will be reopened so that you will certainly be able to enjoy it again during your next stay. Thank you for your understanding. We look forward to welcoming you back soon! With best regards, Arnd HagemeierGeneral Manager
par un voyageur
Magnifique
Publié le 22 mai 2023 sur HotelsBon rapport qualité-prix, belle chambre et magnifique accueil
Commentaires de Gestion de l’hôtel
22 mai 2023 par a member of the hotel team, Gestion de l’hôtel
Dear Magnifique,Thank you very much for your recent stay with us and providing us with your positive feedback. It is nice to know that you like our nice rooms, the warm welcome and the good value for money. Thank you for recommending us further, which is a very nice compliment for us and for our work.Till your next stay with us - we look forward to seeing you! With best regards, Arnd HagemeierGeneral Manager
par un voyageur
Publié le 26 oct. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
28 oct. 2021 par a member of the hotel staff, Gestion de l’hôtel
Dear Pierre,
An excellent feedback you have given us here. Many thanks for the high score! We are very happy that everything went well during your stay and hope that you will come back to visit us again soon.
With best regards,
Arnd Hagemeier
General Manager
par un voyageur
Publié le 13 déc. 2019 sur Hotels
par un voyageur
Publié le 2 déc. 2019 sur Hotels
tout c'est bien passé.
bien localisé, chambre très confortable, tout était nouveau.
par un voyageur
Publié le 18 août 2019 sur Hotels
Personnel au restaurant très agréable.
Commentaires de Gestion de l’hôtel
28 août 2019 par Hotelstaff, Gestion de l’hôtel
Dear Mohammed,
Thank you very much for your recent stay with us. We very much appreciate your compliments and hopefully we can welcome you back again in the future!
Best regards,
Arnd Hagemeier
General Manager
par un voyageur
Publié le 15 juill. 2019 sur Expedia
situé dans un quartier calme proche centre ville neuss hotel propre et agreable
Commentaires de Gestion de l’hôtel
16 juill. 2019 par HI Dusseldorf - Neuss, Gestion de l’hôtel
Dear Guest,
An excellent feedback you have given us here. Thank you very much for your satisfaction with the convenient and quiet location of our hotel. Thank you for recommending our hotel to other guests, which is a very nice compliment for us and for our work. I hope that we may welcome yourself again at the Holiday Inn Dusseldorf - Neuss.
With many thanks and kind regards,
Arnd Hagemeier
General Manager
par un voyageur
Hotel welcomes the dog fee more than the dog.
Publié le 15 juill. 2019 sur HotelsExcellent hotel, clean, spacious rooms with kettle. However, although dogs are allowed, we were told the dog is not allowed in breakfast area. Yes, hotels and restaurants decide whether dogs are allowed or not, but this is the very first time this happened to us in Germany or France and we've stayed in many hotels in Dusseldorf. As an aside I'd mention that out of some 25 stays in hotels in Dusseldorf, only once did we actually have to pay the dog fee whereas this hotel was very insistent. The dog fee of EUR 15 was clearly listed on the website, but so it was in all other hotels.
Commentaires de Gestion de l’hôtel
8 août 2019 par Hotelstaff, Gestion de l’hôtel
Dear Johannes, Thank you for taking the time to evaluate your stay at the Holiday Inn Dusseldorf-Neuss. We are happy that you enjoyed your stay and were satisfied with the clean and spacious rooms. As far as the fee for pets is concerned, it is listed and deposited everywhere. Because of the pet hair, the room must be specially cleaned to ensure that no allergies arise among our guests. Therefore there is an extra cleaning fee. Also that dogs are not allowed in our restaurant, we have deposited on our Internet side. We were therefore surprised to receive negative feedback. Finally, there is the possibility that you can use our room service and keep your pet company in the room. We always appreciate constructive feedback as it helps us continuing to strive for perfection. We value your business and look forward to be at your service soon. Best regards, Arnd Hagemeier, General Manager
