Note fondée sur 147 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 mars 2024 sur Expedia
Thee staff went above and beyond! Clean and cozy. Perfect for a skiing getaway.
Commentaires de Gestion de l’hôtel
16 mars 2024 par General Manager, Gestion de l’hôtel
Thank you for the awesome feedback. Our guests are very important to us and ensuring your getaway was exactly what you were hoping for is always the goal. We look forward to your visit next year. Thank you for your patience and always your patronage
par un voyageur
Publié le 11 mars 2024
Very very dirty place. The front desk husband and wife seemed high on drugs. Was horrifying experience without another place to go
Commentaires de Gestion de l’hôtel
11 mars 2024 par Housekeeping , Gestion de l’hôtel
I apologize that you were unhappy with your stay. Husband and wife!? You spoke to me and I aam not married. I apologize there was no one in the lobby when you needed to hand someone your key and I may not be able to sit at the desk and watch guests eat but I can assure you that your room was not only clean, but recently renovated as well. The traditional keys are an issue that we continue to make better but I can assure you there were other places to stay here in Eagle Nest, and had you not liked your room then you should have said something upon checking in like your registration card states or even when I spoke with you in the lobby and you told me your room was "great". Your review does not deter the fact that as mentioned in email you destroyed my hotel room during spring break, which means I had to cancel and change reservations for others. Both of the bed frames are completely destroyed and one looks like it was even set on fire. The smell of smoke is horrible for my non smoking guests, towels gone, new window latches broken, missing towels and a mattress set that was shredded. I'm not sure as to your intended result with the review but I can assure you, I am not inviting you back to this hotel, and local law enforcement has also been notified.
par un voyageur
Publié le 18 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Management, Gestion de l’hôtel
Mr Ruiz Thank you for taking the time to leave a review! We are thrilled to hear that you enjoyed your experience with us. We do apologize that we could not surpass expectations especially because we take cleanliness and guest satisfaction very seriously, and I apologize for any inconvenience this may have caused. We would like to investigate this matter further and ensure that we improve on the items that did not meet your expectations. Your feedback is valuable to us as we will use it to continue to improve. We hope to see you again soon!
par un voyageur de Artesia
Publié le 3 déc. 2023 sur Expedia
fantastic staff!
they did everything to make the stay very pleasant
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Management, Gestion de l’hôtel
Thank you for your kind words! We are happy to hear that you had a pleasant stay. We always strive to go above and beyond to ensure our guests have a wonderful experience. We were sorry to see you leave early and look forward to seeing you again soon. Your feedback motivates us to continue providing exceptional service. We look forward to welcoming you back soon!
par un voyageur
Publié le 24 nov. 2023 sur Expedia
We really enjoyed our stay. The room was not fancy but nice and clean which is important to us. The owners were awesome and very accommodating. Even though we don't skii, this is the perfect location between Red River and Angel Fire skii areas.
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Management, Gestion de l’hôtel
We’re thrilled to hear that you had a wonderful stay! Our rooms are designed to provide a cozy retreat for our guests. We take pride in ensuring that everyone feels welcome. We enjoyed hosting you and your family. Thank you for choosing us, and we hope to welcome you back soon!
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 déc. 2023 par Management, Gestion de l’hôtel
Thank you for your feedback! We appreciate your positive rating and are glad to hear that you had a pleasant experience during your stay. If there’s anything specific we can improve upon to make your next visit even better, please feel free to let us know. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 sept. 2023
par un voyageur
Publié le 23 sept. 2023 sur Expedia
par un voyageur
Publié le 16 août 2023 sur Expedia
par un voyageur
Not good
Publié le 13 août 2023 sur HotelsThis motel is ready for the demolition crew. Outdated, ugly, and the owners know that it is on its last legs, so no upkeep or renovation. We paid almost $160 per night which would seemingly mean that we would get a very decent room and service. It advertised wifi and breakfast and we really had neither. Wifi did not work at our room and the breakfast consisted of coffee, rice krispies or frosted flakes or pop tarts. The bed had an iron bar that stuck out and almost cut my ankle when I bumped into it. No daily maid service. The only good thing was that it was quiet because hardly anyone else was staying there. Wish I had read the reviews before booking. Go somewhere else.
Commentaires de Gestion de l’hôtel
19 déc. 2023 par Management, Gestion de l’hôtel
I apologize, John that your stay was below your expectations while visiting us. The hotel is currently under new management and we have been working hard to ensure our guests leave satisfied. Our hotel is indeed not a modern technological marvel but I believe what it lacks in these areas we make up for in good old fashion customer service. The hospitality has made incredible leaps and strides throughout the years so when guests visit we want to remind them that the customer is always right and your feedback is how our business gets better, whether good or bad. I do invite you to visit again and allow us to correct the last stay. Thank you for your feedback
