Ratings based on 795 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 20, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.
by A traveller
Posted Jan. 18, 2024 on Hotels
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
by A traveller from Endicott
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
Thank you for taking the time to write such a detailed review. All your comments are essential to educating our staff about good and bad service. We will ensure your feedback will be given to all. Furthermore, I will personally supervise that all your other complaints are addressed that everything will be in order on your next visit. We look forward to welcoming you back then.
by A traveller
Posted Jan. 9, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Hotel Manager, Hotel Management
I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.
by A traveller
Good stay and value...needs minor improvements
Posted Dec. 31, 2023 on HotelsI enjoy staying at this hotel and stay here often. The beds are very comfortable, and it is usually very quiet. The breakfast is subpar as compared to other hotels that provide breakfast, so I do not eat at the hotel. My biggest complaint is that every single time we stay here there is ALWAYS dirty linens, towel, and garbage bags in the hallway outside the doors of hotel rooms. We always arrive later in the day, so housekeeping should have come through and taken the garbage and laundry away. It is concerning that this occurs every time we stay. The hotel is under new management, so, hopefully, this will change.
Also, the girls at the front desk are often on their phones. On the night I checked in this last time, she never let the phone leave her ear, even while checking me in. Hopefully, the new owner will take care of that as well.
Comment from Hotel Management
Jan. 8, 2024 by Tom L, Hotel Management
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.
by A traveller
Posted Dec. 10, 2023 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by Aidan, Hotel Management
Dear Guest,Thank you so much for your positive review of the Hotel Concord! Our staff enjoyed having you stay with us, and we cannot wait for your next visit! Happy travelling!
by A traveller
Posted Dec. 6, 2023 on Hotels
Comment from Hotel Management
Feb. 3, 2024 by Aidan, Hotel Management
I am very disappointed that you found our service to be below your standards. We would like to know more. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.
by A traveller
Posted Dec. 5, 2023 on Expedia
The heat didn’t work and the unit was extremely loud. Toilet was disqusting. Only good thing was the price was cheap
Comment from Hotel Management
Feb. 1, 2024 by Aidan, Hotel Management
We appreciate you taking the time to provide us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Your feedback has been passed directly to housekeeping management, and I hope you will give us another chance to make it up to you. Please email us with a phone number or email so our Hotel Manager can discuss these issues with you personally.
by A traveller
Posted Dec. 2, 2023 on Hotels
