Note fondée sur 38 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,8 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Really enjoyed my "chill out",time here.
Publié le 7 févr. 2024 sur HotelsCommentaires de Gestion de l’hôtel
7 févr. 2024 par Four Points Reception, Gestion de l’hôtel
Dear John, Thank you for taking time to share your most recent experience with us. We are glad you have enjoyed your time here. We are looking forward to welcome you back again at Four Points by Sheraton. Kind regards,
par un voyageur
great staff
Publié le 29 janv. 2024 sur HotelsBeen on twenty trips in the last 12 months and this is probably the friendliest staff I have come across.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Four Points Reception, Gestion de l’hôtel
Dear Stephen,Thank you for sharing your feedback with us. We greatly appreciate your recognition of our staff's friendliness during your travels. Providing exceptional service is a priority for us, and we are delighted to hear that your experience reflected our commitment to customer satisfaction. We value your feedback and look forward to welcoming you on future trips.Safe travels!Kind regards,
par un voyageur
Publié le 14 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Reception team, Gestion de l’hôtel
Dear Joseph,Thank you for choosing to stay with us! Your satisfaction is our priority, and we look forward to welcoming you back in the future.Warm regards,
par un voyageur
Publié le 5 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 janv. 2024 par Reception team, Gestion de l’hôtel
Dear Aimen,Thank you for choosing to stay with us! Your presence added a special touch to our establishment, and it was truly a pleasure having you as our guest. We appreciate your trust in us and hope your experience was as enjoyable and comfortable as possible. Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay in the future.Warm regards,
par un voyageur
Publié le 29 déc. 2023 sur Expedia
It was disappointing and really not up to the mark. And value for money also was not received.
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Front Office Manager , Gestion de l’hôtel
Dear Shantam,Thank you for taking the time to share your feedback regarding your recent stay at Four Points by Sheraton. We sincerely apologize that your experience did not meet your expectations, and we genuinely appreciate your honesty.Your comments are invaluable to us, and we take them seriously as we continuously strive to enhance the quality of our services. We would like to assure you that your concerns will be thoroughly reviewed and addressed to prevent such occurrences in the future.We understand the importance of delivering value for money, and we regret any inconvenience you may have experienced. Please be assured that we are committed to making improvements based on your feedback.Once again, we apologize for falling short of your expectations, and we hope to have the opportunity to regain your trust in the future.Thank you for bringing your concerns to our attention.Best regards,Four Points by Sheraton
par un voyageur
Publié le 11 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Front Office Manager , Gestion de l’hôtel
Dear Evan,Thank you for choosing Four Points by Sheraton for your recent stay. We sincerely appreciate your patronage and trust that your experience was both comfortable and enjoyable. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Best regards
par un voyageur
Nice hotel in great location, poor reception staff
Publié le 11 déc. 2023 sur HotelsNice and clean hotel located in a prefect location within the city. With the tram station just outside the hotel, it is very easy to get into the busy part of town (only 2 stops away) for only £2 per person.
Downside of the hotel was its reception staff, upon check-in there was no welcome or pleasantries. When I asked a question regarding local parking or the best way to visit the xmas market I got no assistance of guidance and where just told to look online.
Upon check-out, the same laddie was on duty. We left our room at 8:30am with our overnight bag to put into the car before going for our breakfast within the hotel but the receptionist laddie followed us out to the car and proceeded to shout at my wife asking if we are checking out and then continued to stand and watch us come back to the hotel.
This was the worst welcoming and most intimidating experience at a Hotel I have ever had, and I travel for a living.
Such a shame this one member of staff can spoil a hotel reputation.
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Front Office Manager , Gestion de l’hôtel
Dear Gary, Thank you for taking the time to share your detailed feedback about your recent stay at our hotel. I sincerely appreciate your kind words about our hotel's cleanliness and convenient location.However, I am truly sorry to hear about the disappointing experience you had with our reception staff. Please accept my sincere apologies for the lack of welcome and assistance you received during check-in and when inquiring about local information. This falls short of the high standards of service we aim to provide, and we deeply regret any inconvenience caused.Your specific incident during check-out is especially concerning, and I want to assure you that this behaviour is not reflective of our usual service standards. It is disheartening to learn that such an interaction occurred, and we will be conducting a thorough review and additional training with our reception team to ensure this is addressed immediately.We understand the impact that one team member's actions can have on the overall perception of our hotel, and we appreciate your bringing this matter to my attention. Your feedback is crucial to our continuous improvement, and we will take the necessary steps to prevent similar incidents in the future.Once again, we sincerely apologize for the negative aspects of your stay, and I hope you will consider giving us another opportunity to provide you with the exceptional service that our guests deserve.Thank you for your understanding.Best regards,
par un voyageur
Lovely hotel, very good location.
Publié le 10 déc. 2023 sur HotelsRooms were clean, modern and comfortable
My only issue was they were quite dark.
Breakfast was poor, we went around 30-40 minutes before this was due to finish and most food had gone.
Commentaires de Gestion de l’hôtel
6 janv. 2024 par Front Office Manager , Gestion de l’hôtel
Dear David,Thank you for taking the time to share your feedback about your recent stay at our hotel. We appreciate your positive comments about the cleanliness, modernity, and comfort of our rooms.However, we are genuinely sorry to hear about the concerns you raised regarding the room lighting and the breakfast experience. Your feedback is crucial in helping us address areas for improvement.Regarding the room lighting, we will certainly review the lighting conditions to ensure that they meet the expectations of our guests for a comfortable stay.We apologize for the inconvenience you faced during breakfast. It is disheartening to hear that you encountered a shortage of food items during your visit. We understand the importance of providing a satisfying breakfast experience, and we will work diligently to address this issue with our team to prevent such occurrences in the future.Your comments are valuable to us as we strive to enhance the overall guest experience, and we appreciate your understanding. If there are any specific details you would like to share or if you have additional suggestions, please feel free to let us know.We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.Thank you for choosing our hotel.Best regards,
par un voyageur
Publié le 4 déc. 2023 sur Expedia
The hotel overall was very presentable however they need to sort out the maintenance. The radiators were very very noisy, indicating that they possibly need to be bled to remove the air from the heating system. Woke my partner and I numerous of times during the night.
The reception lady that was working on Saturday morning (03/12/23) was very rude and clearly didn't want to assist any customers. At 9:30am I asked her once we check out if it was possible to leave our luggage with the hotel as our flight wasn't until the evening. She said yes, upon coming back from breakfast and packing our bags at 11am, she completely didn't want to help to us to leave the bags at the hotel, told us that hotel was full and they couldn't. When I prompted her with the previous conversation we had and asked what changed between the last hour and half, she reluctantly took our bags and stored them in the office. Upon returning and asking her for our bags, she was trying to play dumb and act like she didn't know who we were and was asking us where she kept our bags. It really left a sour taste in our mouths.
Commentaires de Gestion de l’hôtel
5 déc. 2023 par Front Office Manager , Gestion de l’hôtel
Dear Jasjeet,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. I sincerely apologize for the inconveniences you experienced, and I appreciate your valuable input as it helps us identify areas for improvement.I am truly sorry to hear about the issues with the noisy radiators. Please be assured that we take maintenance concerns seriously, and I will address the heating system promptly to ensure a more comfortable stay for our guests in the future.Furthermore, I am extremely disappointed to learn about the interaction you had with our reception staff, particularly on Saturday morning. I would like to apologize for the frustration this caused to you. I will investigate this matter further and take appropriate action to prevent such incidents from occurring in the future. Regarding the luggage situation, we deeply regret the miscommunication and inconvenience you experienced. Our goal is to provide seamless service, and we clearly fell short during your visit. Your feedback is invaluable to us, and we want to assure you that we are taking immediate steps to address these issues. I appreciate your understanding and would welcome the opportunity to make it up to you on a future visit here at Four Points Edinburgh.If you have any further details or would like to discuss your experience in more detail, please feel free to contact me at any time.Once again, I sincerely apologize for any inconvenience caused and appreciate your patience and understanding.Warm regards,
par un voyageur
Publié le 28 nov. 2023 sur Expedia
An. excellent stay. I will definitely return.
Commentaires de Gestion de l’hôtel
30 nov. 2023 par Reception team, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay and that you're planning to return. Our team is dedicated to providing exceptional experiences, and knowing that we've succeeded in making your stay memorable is truly rewarding. We look forward to welcoming you back and ensuring your next visit is just as enjoyable. If there's anything specific you'd like to share about your experience or if you have any preferences for your next stay, feel free to let us know. We appreciate your feedback and can't wait to have you with us again!
