Note fondée sur 875 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 mars 2024
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Customer Service, Gestion de l’hôtel
Marisol, thank you for staying at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's great to see your good rating of our hotel, and we hope you enjoyed your stay. We love to exceed our guests' expectations and look forward to welcoming you back for another enjoyable experience.
par un voyageur
Publié le 15 mars 2024 sur Expedia
La estancia estuvo excelente sin duda volveríamos
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Service, Gestion de l’hôtel
Silvia, se agradecen mucho tus amables palabras. Es fantástico saber que disfrutó tanto de su estadía en el Holiday Inn El Paso West – Sunland Park. Esperamos darle la bienvenida nuevamente en el futuro. Viajes seguros.
par un voyageur
Publié le 15 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 mars 2024 par Customer Service, Gestion de l’hôtel
Eleonora, it appears that your stay did not meet your expectations. We'd like the chance to understand the issues you faced so that our team can address them and ensure a better experience in the future. Please feel free to share more details of your stay. We appreciate your feedback.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Too old for the price
Commentaires de Gestion de l’hôtel
15 mars 2024 par Customer Service, Gestion de l’hôtel
Marcella, we appreciate your feedback. At the Holiday Inn El Paso West – Sunland Park, we strive to offer value at competitive rates. We acknowledge your insight regarding the condition of our property and are always looking to improve. Your feedback will definitely be considered in our ongoing efforts to enhance our guest experience. We hope to serve you again in the future.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Falta de mantenimiento a exteriores
Commentaires de Gestion de l’hôtel
14 mars 2024 par Customer Service, Gestion de l’hôtel
Iván, te agradecemos que compartas tus comentarios. Es importante para nosotros que cada aspecto de nuestro hotel cumpla con los estándares que permitan a los huéspedes disfrutar plenamente de su estadía. Hemos tomado nota de su comentario sobre la apariencia exterior y utilizaremos esta información para seguir mejorando. Nuestro objetivo en el Holiday Inn El Paso West – Sunland Park siempre es brindar una experiencia satisfactoria a los huéspedes. Gracias por elegir nuestro hotel y esperamos verlo nuevamente en su próxima visita a El Paso.
par un voyageur
Publié le 12 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Customer Service, Gestion de l’hôtel
Kevin, thank you for choosing to stay at the Holiday Inn El Paso West - Sunland Park. We truly appreciate your rating and are delighted that you had an overall positive experience. We welcome any specific feedback next time, as it helps us continually improve. Looking forward to hosting you again in the future.
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 mars 2024 par Customer Service, Gestion de l’hôtel
Thank you for this lovely rating, Danella!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We'd like to share an even better experience with you soon.
par un voyageur
Publié le 11 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 mars 2024 par Customer Service, Gestion de l’hôtel
Alfredo, it's wonderful to see your perfect score for Holiday Inn El Paso West – Sunland Park, an IHG Hotel. We're delighted you had an excellent stay and we look forward to your next visit. Thank you!
par un voyageur
Publié le 11 mars 2024 sur Expedia
The personal of the hotel does not clean my room, at the reservation said that includes the breakfast but they here said NO, I think they can do the things better
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Service, Gestion de l’hôtel
Gibran, we're truly sorry for any misunderstandings that may have occurred during your stay with regard to room cleanliness and the breakfast inclusions. Our main goal is to ensure our guests' comfort and satisfaction, therefore your feedback is extremely valuable to us. We've taken note of your concerns and we'll review our procedures to enhance our guest experience. Thank you for bringing this to our attention.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 mars 2024 par Customer Service, Gestion de l’hôtel
Mayra, thank you for choosing to stay at the Holiday Inn El Paso West – Sunland Park, an IHG Hotel. It's rewarding to know you've appreciated your experience with us. We're looking forward to welcoming you back for another wonderful stay.
