Note fondée sur 707 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,6 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 juill. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2023 par Manager, Gestion de l’hôtel
Hello Stￃﾩphanie,Thank you for sharing this rating, and we welcome you to visit us again anytime.
par un voyageur
Bruyant chambres non insonorisées
Publié le 14 juin 2023 sur HotelsBruyant !!! Chambre avec portes commune avec une autre chambre. Des voisins qui hurlent et qui rigolent jusqu’à minuit. Des murs en papiers. Aucune insonorisation. Le matin au breakfast, tables non nettoyées, peu de place… bref je déconseille. Allez ailleurs.
Commentaires de Gestion de l’hôtel
15 juin 2023 par Manager, Gestion de l’hôtel
Hi Christian,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
par un voyageur
Old, not ADA-accessible, but friendly & hot breakf
Publié le 9 févr. 2024 sur HotelsUnfortunately, the property shows its age, though clearly the place has attempted upgrades. The plumbing is very loud (if one of your guests showers early while the other is sleeping in, well, the other won't be sleeping in). The beds and bedding were comfortable and clean, more than ample pillows of varying descriptions so there's like one you'll like, clean towels.
The hot breakfast with multiple options was pretty decent: waffle machine, coffee machine, canned gravy to go with the sausages, biscuits and fluffy insta-eggs, three kinds of cold cereal, toast, PB&J, apples... The place would be well served in heating its gravy before plopping it in the serving dish cold - what a bummer for the guest who didn't realize it then had no way to heat it as there's no microwave out there.
Our refrigerator was unplugged when we arrived. We learned why when we plugged it in. It stank of mildew and was very loud, probably kept some previous guests awake.
On top of that, take heed: the place is not ADA accessible. We requested a downstairs room after one in our party was injured days before our arrival. She had a very difficult time managing stairs to our room. They had no downstairs available (wouldn't transfer us to a downstairs room) and have no elevator.
The on-site manager throughout our stay must live in the foyer. He was friendly and hard-working, clearly caring about guests and the place.
Commentaires de Gestion de l’hôtel
10 févr. 2024 par Manager, Gestion de l’hôtel
Hello Jennifer,Thank you for taking the time to share your feedback with us. We appreciate your comments on our attempts at upgrades and are glad to hear that you found the beds and bedding comfortable and clean. We apologize for any inconvenience you experienced with the loud plumbing and the unplugged refrigerator. Regarding the hot breakfast, we appreciate your suggestions for heating the gravy and will take that into consideration. We apologize for any difficulties your party faced with the lack of ADA accessibility and the unavailability of a downstairs room. However, we're glad to hear that the on-site manager was friendly and dedicated to ensuring a positive experience for our guests. We value your input and hope to have the opportunity to welcome you back in the future.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
Convenient location, indoor hallways,
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Hello Marilyn,I'm glad to hear that you found our hotel's location convenient and appreciated our indoor hallways. We strive to provide a comfortable and convenient experience for all of our guests. If there is anything else we can assist you with, please don't hesitate to reach out to us directly.
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Manager, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay with us. We value your experience and would greatly appreciate it if you could provide any feedback directly to our hotel so that we may address any concerns you may have had during your stay. We hope to have the opportunity to welcome you back in the future for an improved experience.
par un voyageur
Publié le 5 févr. 2024 sur Expedia
Hair dryer plug open and exposed
Nite light broken
Trash can had garbage in it
No water pressure is sink
Tv remote did not work stuck on one channel
Mistake at check in resulted in waisting over 1/2 hour on day 2 resolving double billing. No appology for staff mistake.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Manager, Gestion de l’hôtel
Hello michael, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We appreciate you bringing these concerns to our attention and will address them with the appropriate teams for immediate improvement. We value your patronage and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Outdated place
Publié le 5 févr. 2024 sur HotelsHotel outdated. Torn curtains. Tiny bathroom. No updated electronic plugs. Double the price from normal stays.
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Manager, Gestion de l’hôtel
Hello Victoria, Thank you for sharing your feedback regarding your recent stay with us. We appreciate your input and apologize if our accommodations did not meet your expectations. We constantly strive to make improvements and will certainly take your comments into consideration. We hope to have the opportunity to welcome you back in the future and provide a better experience.
par un voyageur
Publié le 30 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Manager, Gestion de l’hôtel
Hello Melvina,We are delighted to hear that you had a fantastic experience during your stay with us! We strive to provide the best possible service to all our guests, and we are thrilled that we were able to exceed your expectations. We appreciate your kind words and hope to welcome you back again soon for another wonderful stay.
par un voyageur
Publié le 27 janv. 2024 sur Hotels
Needs updating in areas.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Manager, Gestion de l’hôtel
Hello Nicholas,Thank you for sharing your feedback regarding your recent stay with us. We appreciate hearing your thoughts on areas that may need improvement. We understand that keeping our hotel updated is essential for our guests' satisfaction and we appreciate your input in helping us identify areas for enhancement. We will certainly take your comments into consideration moving forward.
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 mars 2024 par Manager, Gestion de l’hôtel
Hello kathi, We appreciate you choosing our hotel for your stay! If you have any feedback to share, please don't hesitate to reach out to us so we can address any concerns. We hope to welcome you back soon for an even better experience!
