Ratings based on 916 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 6, 2024
NA
Comment from Hotel Management
Jun. 9, 2024 by Customer Service, Hotel Management
Thanks for the outstanding rating, Richard!We're delighted your time at Hampton Inn Emporia was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.
by A traveller from new york
Posted Apr. 20, 2024
Easy to use
Comment from Hotel Management
Apr. 21, 2024 by Customer Service, Hotel Management
Stephen, it's wonderful to hear your experience at Hampton Inn Emporia was seamless. We're pleased we were able to make your stay easy and hassle-free. We can't wait to have you back.
by A traveller
Posted Mar. 31, 2024
Comment from Hotel Management
Apr. 2, 2024 by Customer Service, Hotel Management
David, it's marvelous to hear that you had a top-notch stay at Hampton Inn Emporia! Our goal is to provide exceptional experiences to our guests, and it's heartening to know we've succeeded. We welcome you to visit us again in the future. Safe travels!
by A traveller
Think it over
Posted Mar. 17, 2024 on HotelsUpon check in the clerk could not find my reservation for 5-6 minutes. I had made it through hotel.com. I panicked. Eventuate found it. The bathroom was in dire need of repair. Huge crack in ceiling, hook for dryer pulling out of wall, tub spout pulling out of wall, remnants(adhesive) of soap dish which had fallen off shower wall, unsightly grout in shower, unsightly caulking at bottom of tub, warn spots on tub. Had I realized I could include pictures here, I would have taken them. A number of dogs were in the hotel and at breakfast. I’m just not a dog person so it was not appreciated. Heck out person did not even make eye contact upon departure even tho I waited for printed copy of receipt. Beds were comfortable and food was good at breakfast.
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
Nancy, thank you for sharing your feedback. We're glad to hear that you found our beds comfortable and enjoyed our breakfast offerings. Your remarks regarding the room conditions and the check-in experience provide essential insights for us. We will look into these concerns, as it is our goal to consistently improve and provide an excellent guest experience. We are also sorry to hear about your discomfort with the presence of pets. We aim to create a welcoming environment for all patrons, and your feedback will guide us in reviewing our pet policy. Thank you for your patience during the checkout process, we'll remind our team members to be more attentive. We would be grateful for another chance to serve you better.
by A traveller
Posted Mar. 13, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
We appreciate the feedback, Gloria.We're disappointed your time with us was anything less than perfect. We look forward to sharing a more positive experience with you soon.
by A traveller
Posted Mar. 11, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
Diane, thank you for choosing Hampton Inn Emporia and rating your stay. We're glad to know you had a satisfying experience. Your support means a lot to us and we look forward to welcoming you back on your future travels.
by A traveller
Posted Mar. 8, 2024 on Hotels
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
Daniel, it's great to hear that your experience at Hampton Inn Emporia was satisfactory. We hope your stay was both comfortable and enjoyable. We would gladly welcome the chance to host you again in the future.
by A traveller
Posted Mar. 5, 2024 on Expedia
First off..staff was very, very pleasant. Room had the issues. One of the comforters had an unknown brown smudge. Not gonna speculate.. AC was not really blowing well. I checked the air filters. Completely dirty. Air could barely pass. I cleaned and fixed the issue. Shower head fell off and was dirty. Lamp was missing on desk. Very dark in room. Tried (2x) to get water from vending machine with CC. Transaction completed with no water bottle being dispensed. Front desk staff took care of me.
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
Mark, we appreciate your feedback which helps us make improvements. We're pleased to know our team members provided excellent service. We acknowledge there were certain aspects of your room that did not meet your expectations. We assure you we are addressing these matters with our maintenance team for remedy. Your issue with the vending machine and room lighting has been noted. Please accept our apologies for any inconvenience caused and we hope to have the chance to better serve you in the future.
by A traveller
Posted Mar. 5, 2024 on Expedia
Friendly staff upon check in.
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
Lisa, we're thrilled that your check-in experience at Hampton Inn Emporia was a welcoming one. We take pride in providing a friendly atmosphere for our guests. We look forward to seeing you again.
by A traveller
Stopover on the way South
Posted Mar. 4, 2024 on HotelsWe needed a place to stop en route from NJ to South Carolina. Hampton Inn has always been a reliable brand and this hotel did not disappoint. As usual, the shower was a water waster but otherwise the room was fine. A few cracks in the bathroom tiling, no big deal
Comment from Hotel Management
Mar. 29, 2024 by Customer Service, Hotel Management
Scott, it's great to hear that the Hampton Inn Emporia met your expectations on your journey from NJ to South Carolina. We appreciate you recognizing us as a reliable brand. Your comments about the shower and some minor details in the bathroom have been noted. Our team is always attentive to such details as we aim to maintain a high-standard environment for our guests. We're glad these minor issues did not significantly impact your stay, and we look forward to welcoming you back during your future travels.
