Note fondée sur 116 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,9 Service et personnel
3,3 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 nov. 2023 par GM, Gestion de l’hôtel
Dear Richmond,Thank you for taking the time to share your feedback and for giving us a perfect score! We're thrilled to hear that you had an excellent experience during your stay. We look forward to welcoming you back for another fantastic stay.
par un voyageur
Publié le 6 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Dear William,Thank you for taking the time to rate us. We are thrilled to know that you enjoyed your stay at our hotel. We always strive to provide an exceptional experience for our guests. We look forward to welcoming you back soon.Warm regards,Hotel Management
par un voyageur
Publié le 5 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 mars 2024 par GM, Gestion de l’hôtel
Dear Bill,Thank you for taking the time to leave us a perfect review. We're thrilled to see that you enjoyed your stay at our hotel. Your rating speaks volumes and it's truly encouraging to the team. We hope we have the pleasure of welcoming you back in the near future for another exceptional experience.Warm regards,Hotel Management
par un voyageur
Publié le 2 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 mars 2024 par GM, Gestion de l’hôtel
Dear Rachel,Thank you for leaving us a perfect rating! We strive to provide a memorable experience for all our guests and it's rewarding to see that reflected in your rating. We look forward to welcoming you back to our hotel in the near future. Warm regards,Hotel Management
par un voyageur
Publié le 29 févr. 2024 sur Expedia
The beds were very uncomfortable, We couldn't barely understand the staff and it was not very clean in the rooms or outside the property. The only thing is it was cheap and it showed.
Commentaires de Gestion de l’hôtel
29 févr. 2024 par GM, Gestion de l’hôtel
Dear Alisha,We sincerely regret your recent experience at our hotel. We greatly value your feedback and assure you that we are taking immediate steps to address your concerns. We are committed to providing a comfortable and enjoyable stay for our guests and we hope you will give us another opportunity to serve you better in the future.Warm regards,Hotel Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The lobby was beautiful,so we were surprised when we saw the room. The chair in the room was discussting. A dumpster is too good for it.The counter in the bathroom was extremely low,so we had to bend way over to use. Toilet seat was held on by one bolt,so slid all over when seating. We had to drive to the breakfast area in the winter. Wyndham should be ashamed of themselves for having their name associated with this property! We won't stay here again!
Commentaires de Gestion de l’hôtel
27 févr. 2024 par GM, Gestion de l’hôtel
Dear Gary, We regret to hear about your recent experience and sincerely apologize for any inconvenience caused. Your feedback is invaluable to us and we will look into the issues you've highlighted, as we're committed to continuous improvements in our services. We hope you'll consider giving us another chance to provide you with the exceptional experience our guests typically enjoy. Thank you for your review.Warm regards,Hotel Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
Very dirty
Commentaires de Gestion de l’hôtel
26 févr. 2024 par GM, Gestion de l’hôtel
Dear Mallory, We're truly sorry to hear about your experience. Cleanliness is a top priority at our hotel and it's clear we fell short during your visit. Your feedback is invaluable and we're taking immediate steps to address and rectify this. We hope you give us another opportunity to provide you with the exceptional stay you deserve. Thank you for your understanding.Warm regards,Hotel Management
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par GM, Gestion de l’hôtel
Dear Connie,Thank you for taking the time to rate your stay at Days Inn by Wyndham Erie. We appreciate your 4-star rating and are glad to have had you as our guest. We look forward to welcoming you back soon and hope to continue exceeding your expectations. Warm regards,Days Inn by Wyndham Erie Team
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Planned a valentines weekend in Erie and chose this hotel to stay at. When we arrived we knew it was a mistake. The photos made it seem somewhat decent but that was not the case. The staff at the front desk were extremely friendly which was great .. but when we got to the room I was absolutely disgusting. There was boogers on the wall, visible scum in the bathtub, the protective cover of the mattress had what looked like dry blood on it, the blankets and sheets were dirty with big stains on them and the green chair in the room was so dirty it had a fingernail on it and also an unknown white crusty substance. YUCK. Didn’t feel comfortable staying there so we asked for a refund within 10 minutes of checking in and we were told we had to go through Expedia … talked with Expedia and they told us they were going to reach out to the hotel managers but never heard anything back. Expedia talked with them for a couple days and the manager refused a refund .. I understand we didn’t pay much for the hotel and we weren’t expecting an extravagant hotel but this was honestly a health code violation.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par GM, Gestion de l’hôtel
Dear Ashley,We are deeply sorry to hear about your experience. Your feedback is extremely valuable to us, as we strive to provide a superior guest experience. We assure you that we have taken your concerns seriously and have addressed them with the respective teams. We hope you give us another chance to showcase the high-quality service we're known for.Warm regards,Hotel Management
par un voyageur
Publié le 19 févr. 2024 sur Expedia
The changes that have been made here are definitely noticeable! Hot breakfast was great as well. I ended up having to check out a day early, and the manager was great to work with me.
The only issue I really had was with the neighboring rooms where I was. When it was the Econolodge I’d always had 1st floor rooms, this time was a second floor room. The hallway was very loud at night until around 11 or midnight, but easy enough to deal with. The real issue I had, was whoever was in the room beside me was a very heavy weed smoker which kept coming into my room via the bathroom vent. It was almost unbearable a few times as it’s not something I’m use to.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par GM, Gestion de l’hôtel
Dear Jessica,We appreciate your kind words about our recent improvements and our breakfast service. We're glad that our manager was able to assist you with your early checkout. We sincerely apologize for the noise and smoke inconvenience you experienced. We continually strive to ensure all guests enjoy a comfortable, peaceful stay and we'll certainly look into these concerns. Thank you for your feedback, we hope you'll give us another chance to provide a superior experience.Warm regards,Hotel Management
