Note fondée sur 610 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,6 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Port Orchard
Publié le 16 févr. 2024 sur Expedia
Great staff, super friendly and accommodating!
Commentaires de Gestion de l’hôtel
17 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Loresa, We are delighted you had a fulfilling stay at Extended Stay America. We appreciate your kind words about our staff, their commitment to excellence, and the amenities we offer. We will make sure to pass on your feedback to the entire team, as they work hard to provide every guest with exceptional service. Your recognition of their efforts will surely brighten their day! Thank you for choosing to stay with us, and we look forward to welcoming you back soon.Sincerely,Hotel Management
par un voyageur
Publié le 31 janv. 2024 sur Hotels
par un voyageur
Publié le 26 janv. 2024 sur Expedia
The property said it came with microwave and refrigerator but neither was in the room. When I complained they acted like it was a major inconvenience to give me what i paid for. This property also caters to mostly homeless and drug addicts.
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Melany, Thank you for choosing us and taking the time to leave your comments. It is never our intention to disappoint our guests. We are extremely sorry for the difficulties you experienced with our accommodations and service. Our hotels are known for their attention to detail and thoughtful hospitality; therefore, we sincerely apologize that this was not your experience. We value your patronage and hope to have another opportunity to welcome you for the flawless stay you deserve.Sincerely,Hotel Management
par un voyageur
Publié le 9 janv. 2024 sur Expedia
par un voyageur
Publié le 8 janv. 2024 sur Expedia
par un voyageur
Publié le 8 janv. 2024 sur Expedia
par un voyageur
Publié le 7 janv. 2024 sur Expedia
par un voyageur
Publié le 6 janv. 2024 sur Expedia
par un voyageur
Publié le 4 janv. 2024 sur Expedia
par un voyageur
huge disappointment
Publié le 3 janv. 2024 sur HotelsRoom was not as described. Very unsuccessfully tried to extend my visit, after being hung up on 6 times, from 6 different people, drove to hotel and was told it was now sold out. Chairs were dirty and had 3-6 inch globs of possibly food remnants. Staff was inconsistent each of the 6 different front desk people had a different reason or answer. After talking to three people to extend my stay, was extremely surprised to come back to our room and be locked out. Two said I had to do it online, so I tried right in front of one, and she said I see it right here you are all set. The third one in the morning said yep i see it you are all set. Not one of them mentioned it was a new reservation and not an extension. When my son cut his face with the car door, above and below his eye trying to secure the vehicle at night, no attention was given to him other than a handful of kleenex as he was dripping blood.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Debra, We are disheartened to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies for any inconvenience caused. As a hospitality provider, we are committed to delivering exceptional service and experiences to our guests, and we deeply regret that we fell short of your expectations. Rest assured, we will be taking the necessary steps to address the issues you have raised, to prevent a recurrence, and to enhance the overall quality of our services. We extend our heartfelt wishes for a speedy recovery and good health to your loved ones. While we know that this stay did not meet your expectations, we hope for another opportunity to welcome you back for the flawless hospitality you deserve. Sincerely,Hotel Management
