Note fondée sur 463 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,9 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
2,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 mars 2024
i booked through Travelocity and was not made aware that an additional 100 dollar deposit was required upon check in and only refunded after "inspection if the room." also the "breakfast" was a container of granola bars and 6 muffins.
Commentaires de Gestion de l’hôtel
12 mars 2024 par Hotel Management , Gestion de l’hôtel
Dear jason, Thank you for choosing to stay with us. We sincerely apologize for any confusion or miscommunication caused regarding our deposit policies. Also, we regret any disappointment you had with our breakfast and that it did not meet your expectations. We have shared your feedback with our breakfast staff as we continually strive to improve our guest experience. Thank you for your feedback, and we hope you will stay with us again.Sincerely,Hotel Management
par un voyageur
Publié le 26 févr. 2024 sur Expedia
The front desk staff is very rude
par un voyageur
Ok for pet friendly
Publié le 18 févr. 2024 sur HotelsThe elevator was not working. It had snowed earlier in the week and the parking lot and entrances were not properly cleared. It snowed again while we were there and it was still not cleared properly. We had our dog so we had to go in and out frequently so this was an issue.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Shannon, Thank you for staying with us and sharing your feedback. We are disappointed that we did not meet your expectations and about the issues you encountered. Your experience is not reflective of our usual standards, and we deeply regret the disturbance and problems you had with the elevator. We will take the proper action as we are committed to providing guests a beautiful experience. We hope you will allow us to provide you with the flawless stay you deserve on a future visit.Sincerely, Hotel Management
par un voyageur
Publié le 18 févr. 2024 sur Expedia
A NCIE PROPERTY WITH GREAT STAFF
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Om Prakash, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks about the staff serving as an encouragement for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management
par un voyageur
Publié le 13 févr. 2024 sur Expedia
It is a wonderful property, spacious, well organized, enough space for parking cars at any time, well connected to main roads, and convenient for someone prefering to stay and meet people in and around Exton, Malvern, Chester Springs etc. MEGAN is a nice individual, a great staff, very helpful and jovial
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Fire alarm went off in the middle of the night . Staff was rude and the situation was not handled properly
Commentaires de Gestion de l’hôtel
27 janv. 2024 par Hotel Management , Gestion de l’hôtel
Dear Elizabeth, We sincerely apologize for the disruption caused by the fire alarm during your stay, and we regret any inconvenience you experienced. Your safety and comfort are of utmost importance, and we understand the severity of this situation. We apologize for any shortcomings in our staff's response and will address this matter promptly to ensure a more effective handling of such incidents in the future. Your feedback is invaluable, and we appreciate your understanding. If your travels bring you back to the area, we hope to provide you with a more improved experience.Sincerely,Hotel Management
par un voyageur
Publié le 11 janv. 2024 sur Expedia
par un voyageur
Publié le 1 janv. 2024 sur Hotels
par un voyageur de Lewes
Publié le 10 nov. 2023 sur Expedia
The staff was extremely helpful on check in
Commentaires de Gestion de l’hôtel
10 nov. 2023 par GM, Gestion de l’hôtel
Thank you very much fro the kind words
par un voyageur
Publié le 29 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
10 nov. 2023 par GM, Gestion de l’hôtel
Thank you
