Note fondée sur 826 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bof bof
Publié le 24 juill. 2022 sur HotelsHôtel simple mais convenable. Draps et serviettes moyennement propres, car manque de personnel nous a t on dit....
Au Petit déj, la serveuse préfère regarder son tel plutôt que de remettre des bagels, pas gracieuse.
Lit trop mou a notre goût.
Note, 5 sur 10
Commentaires de Gestion de l’hôtel
9 sept. 2022 par kj, Gestion de l’hôtel
Thank you for your feedback.
par un voyageur
Not a good place to stay
Publié le 17 mars 2024 sur HotelsThe room was TINY. I know it is called Microtel and now I know why.
Will never book a Microtel again.
The breakfast was OK....except There was no juice and the machine had not been working for a while. Also the pancake makes was out of order and had been for a few days
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Laura-General Manager, Gestion de l’hôtel
I am sorry to hear that you didn't enjoy your stay. We have made improvements and changes to breakfast and will continue to improve. Thank you for your feedback.
par un voyageur
Publié le 17 mars 2024 sur Hotels
This place is horrible, no maintenance or housekeeping late at night. Our room toilet wouldnt flush and maintenance couldnt come for a few hours. The room was filthy, crumbs between the beds, stains on sheets, 1 bed was broken and leaning. TV remote was nasty dirty. Will not stay here again.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Laura-General Manager, Gestion de l’hôtel
I am sorry about your experience. These problems are being addressed by training our staff. We are making improvements and have since inspected and replaced beds. We are making big strides to make big changes in every department. Your feedback is valuable to us.
par un voyageur
Worst Hotel Ever
Publié le 17 mars 2024 sur HotelsWorst hotel experience of my life. From the rattling HVAC that maintenance could not fix (he said he didn’t have a single tool to use for his job), to the ant infestation coming from a crack in the window (and all inside our suitcases), to TVs that did not work (we were given a new room after the ants and the front desk clerk said “I don’t know how the TVs work, I’m not from this hotel”), to the bed frame that was off center and my daughter injured her leg because the metal part was hidden by the bed skirt, to the disgusting stains all over the room (from carpet to the doors), it was awful. This hotel is in absolute shambles. Every handle is upside down on the doors so keys don’t work properly and they require mental gymnastics to open. I asked for the manager to call and she did not contact me. I will never, ever stay at a Microtel again, and I will place this review everywhere to serve as a warning to others.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Laura-General Manager, Gestion de l’hôtel
I sincerely apologize for the poor experience during your stay. Measures have been taken to correct these issues and we are improving daily. We value your feedback to guide us in providing the best service possible and improve customer relations. Thank you.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Musty smell in the room, stains on the bedding, I couldn’t wait to check out. Definitely won’t be back.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Laura-General Manager, Gestion de l’hôtel
I apologize for your inconvenience. We are now under new management and making big changes, retraining and upgrading. We have replaced our linen inventory and deep cleaned the rooms to improve our customer satisfaction, as well as upgrading breakfast. We value your feedback.
par un voyageur
Publié le 11 mars 2024 sur Hotels
Hotel had a bad odor. Our floor had about 10 people arguing and cussing on the hallway. Sheets were dirty. Remote had food dried up on it.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Laura-General Manager, Gestion de l’hôtel
I am sorry to hear that you had an unsatisfactory experience. We have begun deep cleaning the hotel and are making several upgrades. We are retraining housekeeping and applying extra efforts to keep your stay comfortable and quiet along with new linens and inspections. We value your feedback.
par un voyageur
Publié le 10 mars 2024 sur Expedia
Needed to be cleaned bathroom dirty, walls too thin Place wasn’t worth the money. Breakfast wasn’t all out at 6.
Commentaires de Gestion de l’hôtel
11 avr. 2024 par Laura-General Manager, Gestion de l’hôtel
I am sorry to hear that you had an unsatisfactory experience. We have since retrained our staff and upgraded our free breakfast. We appreciate your feedback to help us identify these areas that need improvement, and we are addressing them daily.
par un voyageur
Publié le 17 févr. 2024 sur Expedia
Rooms were old and dirty, breakfast food was cold.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par GM, Gestion de l’hôtel
Thank you for your feedback. I will work with our housekeeping department and my breakfast crew to work on these issues.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par GM, Gestion de l’hôtel
Thank you for your kind feedback.
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 févr. 2024 par GM, Gestion de l’hôtel
Thank you for your feedback.
