Note fondée sur 301 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,0 Service et personnel
2,8 Confort de la chambre
2,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mars 2024 sur Expedia
The woman at the front desk was very thorough and took time to explain the questions on the form I had to answer, the security deposit, checkout time and crediting the deposit back, etc. It was a lot of imformation but she kept it from not being overwhelming
Commentaires de Gestion de l’hôtel
10 mars 2024 par Adraine Rediresponse Specialist, Gestion de l’hôtel
Dear Douglas,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS FLORENCE KY-CINCINNATI AIRPORT. I am happy to read that you found the staff to be courteous and that she was able to inform you of all the thing you needed to know without you being overwhelmed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hello Hayley,Thank you for taking the time to share your feedback with us. Your review of the HomeTowne Studios by Red Roof Florence, KY-Cincinnati Airport was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/10 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,Red Roof Management
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 mars 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,I appreciate the time that you took to share your sentiments with us. Our team at the HomeTowne Studios by Red Roof Florence, KY-Cincinnati Airport appreciated your 8/10 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
par un voyageur
My FIRST My LAST
Publié le 30 mai 2022 sur Hotelsneeds alot of updateing phone would not work wires hanges out of ceiling bed look like someone had done sleep in it the bathtub had no plug you had to take shower only there was no COFFEE pot or breakfast outside of room the building was very dirty
par un voyageur
Ok stay
Publié le 22 avr. 2022 sur HotelsIt was an ok stay. A little outdated. The smoke detector was hanging from the ceiling. There was no lock on the bathroom door. We couldn’t find the ice machine. The vending machines didn’t have much in them.
par un voyageur
Publié le 12 avr. 2022 sur Expedia
Breakfast is no longer included, which was a surprise, and disappointing, seeing as this was part of the reason we stayed. Wires were exposed and furniture was stained...I would avoid in the future!
Commentaires de Gestion de l’hôtel
16 avr. 2022 par General Manager, Gestion de l’hôtel
Dear Danielle,
Please accept our apologies for any concerns over the upkeep of the property, as this is never our intention. We'll be sure to discuss your comments internally and work towards a solution. Despite this, we hope you'll give us another chance in the future.
par un voyageur
Publié le 7 avr. 2022 sur Expedia
Liked very much.
par un voyageur
Publié le 7 avr. 2022 sur Hotels
It was clean but shabby. Holes in the wall had been repaired poorly and there was junk around. They advertised breakfast but had none.
par un voyageur
Publié le 3 avr. 2022 sur Expedia
I recall that free breakfast was listed in the information on the hotel. There were signs stating that this was closed due to Covid. But plenty of places are doing breakfast. Also 2 years into the pandemic listing a free breakfast is false advertising.
Commentaires de Gestion de l’hôtel
7 avr. 2022 par Guest Relations, Gestion de l’hôtel
Dear Peter,
It's unfortunate to hear that you didn't have a great experience with us and we apologize for any miscommunication surrounding our current breakfast policies. We'll be sure to keep your comments in mind as we continue to make changes. Thank you, and we wish you all the best.
par un voyageur
Publié le 1 avr. 2022 sur Expedia
It says breakfast included on their sign and on expedia and they don’t have anything not even coffee in the room
Commentaires de Gestion de l’hôtel
5 avr. 2022 par Guest Relations, Gestion de l’hôtel
Dear Jeremiah,
Thank you for taking a moment to reach out to us. We apologize if our current offered amenities failed to meet your expectations, and we appreciate your patience as we navigate these unprecedented times. Our team will be sure to review your feedback as we move forward, and we hope you will give us another opportunity to impress you in the future.
