Note fondée sur 229 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,7 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 31 janv. 2024 sur Expedia
Tel que prévue
par un voyageur
Publié le 16 oct. 2023 sur Expedia
par un voyageur
Publié le 21 oct. 2022 sur Expedia
Personnel est gentil et courtois. La chambre était propre et bien équipée. Tres bien situé
Commentaires de Gestion de l’hôtel
28 oct. 2022 par Hotel Management, Gestion de l’hôtel
Dear Cynthia, thank you for sharing such excellent feedback for Extended Stay America! We are delighted to read that you had such a wonderful experience, from our well-appointed rooms to your interactions with our wonderful team and that you loved our convenient location. We hope to see you again next time you are in the city.Sincerely,Hotel Management
par un voyageur
Publié le 3 avr. 2022 sur Expedia
CHAMBRE SUPPOSÉ SANS FUMEUR ET CA SENTAIT LA CIGARETTE
Commentaires de Gestion de l’hôtel
4 avr. 2022 par Hotel Management , Gestion de l’hôtel
Thank you for being our guest and for sharing your feedback. We apologize for the smell of smoke you experienced during your stay. We work hard to provide a clean and comfortable environment and we are sorry if the smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid review, and we hope to welcome you back in the future.
Sincerely,
Hotel Management
par un voyageur
Publié le 15 mars 2024
The property is well kept and I appreciated the home-like atmosphere with kitchen, etc. What I did not like is that the exits and hallways smell like pot smoke and cigarette smoke. Each exit has a smoker recepticle and you can't walk out an exit door without being bombarded with smoke.
Commentaires de Gestion de l’hôtel
15 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear DAVID, Thank you for your review. We're thrilled you appreciated the home-like atmosphere and kitchen amenities at Extended Stay America. However, we apologize for any inconvenience caused by the odor in the exits and hallways. Rest assured, this is not our usual standard, and we're actively addressing this concern to ensure a comfortable environment for all guests. We appreciate your feedback and eagerly await your return for another enjoyable stay.Sincerely,Hotel Management
par un voyageur
Publié le 23 févr. 2024 sur Expedia
I recently stayed at this hotel and unfortunately, my experience wasn't the greatest. Despite arriving at 6 PM for a 3 PM check-in, my room wasn't ready, and I had to wait for over 30 minutes to receive my keys. To make matters worse, another guest who checked in just minutes after me returned because their room was a mess, clearly not cleaned properly. It's evident that the hotel is understaffed, leading to delays and cleanliness issues. Overall, it was a disappointing experience.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Freya, Thank you for choosing us. We regret that we couldn't give you a better impression when you arrived, and we apologize for the delay in getting your suite. We will review this instance with our team and work towards improving our future guest's experience. Additionally, we have also addressed the cleanliness issue with the respective team members. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management
par un voyageur
Publié le 21 févr. 2024 sur Expedia
I booked five nights initially, enjoyed it enough to book for 2 more even though the hotel definitely has some issues. I rebooked and paid at the front desk before the initial check out date, and didn't think anything of it. Then I was awoken at 11:00 at night by strangers entering my room with a key. I told them to leave and then the phone in the room began ringing further disturbing me. I went to the desk to make this issue known and the woman, and she began giving me an attitude and raising her voice at me as though I was the one who did something wrong or had no reason to be upset or even slightly disturbed. The gentleman at the desk who extended my stay did not do so properly in the system and they believed the room to be vacant. This is not my problem, it is theirs, and I did not deserve to be spoken to like that. This literally just happened to me and I will be following up, simply due to the hostile, unfriendly and lack of sympathy reaction of the hotel staff.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Matthew, Thank you for the feedback regarding your stay in our hotel. Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the issue you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you to the area.Sincerely,Hotel Management
par un voyageur
Go some where else
Publié le 20 févr. 2024 sur HotelsPeople are homeless outside, the place is dirty and the room you get will not be like the one in the photos. I was bamboozled
Commentaires de Gestion de l’hôtel
21 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Brandon, Thank you for choosing us. Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
par un voyageur de Mayaguez
Publié le 17 févr. 2024 sur Expedia
We reserved and paid for a room with two bed and when we arrived the room was only one bed. They changed us the room the second day of our reservation.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Damarys, We sincerely apologize for the inconvenience you encountered with your room reservation. It is unacceptable that the room did not meet your expectations upon arrival. We understand the importance of honoring our guests' requests, and we regret any inconvenience caused by the initial room assignment. We take your feedback seriously and are working to ensure better communication and accuracy in our reservation process. Your satisfaction is important to us, and we appreciate your understanding. We hope to provide you with a much-improved experience during any future stays. Thank you for bringing this matter to our attention.Sincerely,Hotel Management
par un voyageur
Publié le 17 févr. 2024 sur Expedia
The smell of weed when you walk off then elevator to get to the rooms takes your breathe away. We were excited about one night away from the kids and being able to sleep in. But the bed was horrible and the noise from the hallway there was no sleeping in or hardly any sleeping at all.
Commentaires de Gestion de l’hôtel
18 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Tiffany, We apologize for the inconvenience and discomfort you experienced during your stay. The presence of strong odors and noise disturbances are unacceptable, and we regret that your experience fell short of your expectations. Our team takes guest feedback seriously, and we will address these concerns urgently to ensure a more pleasant experience for all our guests. Additionally, we apologize for the discomfort caused by the quality of the bed. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a much-improved experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
