Note fondée sur 942 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
3,1 Service et personnel
2,8 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 mars 2024 par VINIT PATEL, Gestion de l’hôtel
Dear Sadie, We're sorry to hear about your experience, and we take your feedback seriously. Please accept our apologies for the inconvenience you encountered. Rest assured, we're addressing the lighting issue and cleanliness concerns promptly. Your comfort is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
par un voyageur
Ok
Publié le 28 févr. 2024 sur HotelsWater pressure issues and sticky floors. You get what you pay for.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Hotel Management, Gestion de l’hôtel
Dear Erik, Thank you for staying with us and sharing your experience. We are glad that, overall, you were pleased with your stay. However, please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. We also regret you were faced with the low water pressure during your stay. We value your feedback as we are always striving to improve our guest experience. We will address this appropriately, and we thank you for your patience. It was a pleasure hosting your visit, and we hope to accommodate you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Every thing was nice overall. When it came close to checking out The room cleaning People Came to the door all loud and mess and wouldn’t wait til I put some clothes on to open the door But the longer i spent Puttin on my clothes the-more louder they got, so I opened the door with just My underwear on. Cleaning staff needs to learn to be More Patient and respectful.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Keeton, Thank you for posting your honest comments about our hotel. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back to Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management
par un voyageur
Publié le 15 févr. 2024 sur Expedia
was here in Texas on business doing a Tour 1 graveyard shift,audit for my job.
Every morning, when I returned to th hotel. Front desk Jack would always be so very pleasant. Hot coffee muffins,oatmeal available. Blessings and gratitude to Jack. Kindness goes a long way when you're far away from home. Newly renovations going on beautiful location
Commentaires de Gestion de l’hôtel
16 févr. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Thank you General manager Extended stay america-Arlington
par un voyageur
Publié le 10 févr. 2024 sur Hotels
Wasn’t able to get pictures but the room was nasty white bed sheets had blood stains , the refrigerator was nasty over 0/10 room request my money back and didn’t stay
Commentaires de Gestion de l’hôtel
10 févr. 2024 par VINIT PATEL, Gestion de l’hôtel
Dear Deangelo, We sincerely apologize for the unpleasant odor and cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations. Additionally, we understand the inconvenience of having your clothes affected by the smell, and we apologize for any inconvenience this may have caused. We are committed to improving our services to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
par un voyageur
Publié le 8 févr. 2024 sur Expedia
mi habitación ni siquiera tenia luz, y el lugar es asqueroso
Commentaires de Gestion de l’hôtel
12 févr. 2024 par Hotel Management , Gestion de l’hôtel
Dear Nicole, We're sorry to hear about your experience, and we take your feedback seriously. Please accept our apologies for the inconvenience you encountered. Rest assured, we're addressing the lighting issue and cleanliness concerns promptly. Your comfort is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Management
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Room was very smelly and not clean. All my clothes stink from the smell of the room.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par Hotel Management, Gestion de l’hôtel
Dear Mark, We sincerely apologize for the unpleasant odor and cleanliness issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disheartening to hear that we fell short of meeting your expectations. Additionally, we understand the inconvenience of having your clothes affected by the smell, and we apologize for any inconvenience this may have caused. We are committed to improving our services to provide you with a more enjoyable stay in the future. Sincerely,Hotel Management
par un voyageur
Publié le 4 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 févr. 2024 par VINIT PATEL, Gestion de l’hôtel
Dear Misael, Thank you for leaving a review. We know a first impression is essential, and your experience is different. We regret the condition of the room was not up to our set standard, which disappointed you. Your remarks are passed to our housekeeping and pest control team to review and take action. Our front desk team is always there to help you. Should your travels bring you back to the city, we would love to have you stay with us again and receive a much warmer welcome along with our outstanding hospitality.Sincerely,Hotel Management
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
3 févr. 2024 par VINIT PATEL, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. We hope that you will give us the opportunity to serve to you in the future. Thank you General manager Extended stay america-Arlington
par un voyageur
Publié le 30 janv. 2024 sur Expedia
The front desk staff was helpful. I did not like the first room she showed me and did not have a problem giving me another one
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Hotel Management, Gestion de l’hôtel
Dear Yvonne, Thank you for choosing our brand. It is nice you had a satisfactory time here and were pleased with the helpful associate. Thank you for your business, and we look forward to your next stay with us. Sincerely,Hotel Management
