Note fondée sur 544 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Expedia
par un voyageur
Hotel needs updating
Publié le 19 mars 2024 sur HotelsPoor TV service and Black out curtain wouldn't roll down. Had to put pillows in window to block view from parking lot
Commentaires de Gestion de l’hôtel
27 mars 2024 par Max P, Gestion de l’hôtel
Dear Randal,Thank you for taking the time to share your experience with us. We sincerely apologize for any inconveniences you encountered during your stay. Your comfort and satisfaction are of utmost importance, and we regret to hear you had issues with the curtains and the TV service.Our team had already taken swift actions to address these concerns to prevent future occurrences. If you did not find our TV service satisfactory, we would appreciate if you could provide us with specific details so we may investigate further and make necessary improvements.Your feedback is appreciated and will be instrumental in helping us to maintain and improve our services. We hope for the opportunity to serve you better in the future.Thank you for choosing Holiday Inn Express Burleson/Ft Worth.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Charges for pet fees are ridiculous will not be staying at your facilities ever again.
Commentaires de Gestion de l’hôtel
13 mars 2024 par Max P, Gestion de l’hôtel
Dear Alonzo,We do understand your concerns, however not only is our pet fee listed on our website, but also sent via e-mail as soon as you book your reservation directly with the 3rd party you booked through. We do have a 75 Pet Fee and this is Per Pet, Per Room, Per Stay. However you had decided to not disclose your two (2) pets at check-in and instead decided to bring them through a side door.We certainly understand your concerns and frustration you had, however we are very transparent with our fees.
par un voyageur
Publié le 11 mars 2024 sur Expedia
Everything was good except when I first went in the room it smelled like smoke, But after I reported it they took care of the smell so the rest of my stay was great!
Commentaires de Gestion de l’hôtel
27 mars 2024 par Max P, Gestion de l’hôtel
Dear Bobbie,Thank you for choosing the Holiday Inn Express Burleson/Ft Worth and for taking the time to share your valuable feedback. We greatly appreciate your 5-star rating!We regret to hear about the initial inconvenience you experienced in your room. At our hotel, we strive to maintain a high level of cleanliness and comfort and we apologize for falling short of this commitment. We're glad to know our team acted promptly to address your concern and you had a great stay thereafter.Once again, we appreciate your candid feedback as it helps us improve our services and offer an even better experience for our guests.We look forward to welcoming you back for another thoroughly enjoyable stay the next time you're in the Fort Worth area.Warm regards,The team at Holiday Inn Express Burleson/Ft Worth.
par un voyageur
Nice hotel
Publié le 11 mars 2024 sur HotelsNice hotel. Beds were comfy. Window shade was broken and breakfast could be better but overall I would stay here again.
par un voyageur
Publié le 7 mars 2024 sur Expedia
Was great
par un voyageur
Sleeping with the roaches
Publié le 3 mars 2024 sur HotelsWhen you walk in it seems very clean- nope! $181 for a room that I have to share with roaches with our kids too! Also, bring a fan- their AC doesn’t work. They gave us a free room but really? Come on man!
par un voyageur
Publié le 1 mars 2024 sur Expedia
Had a nice stay aside from upstair rooms stomping at late hours.
Gym was nice and clean as was the rest of the Property.
The staff was very nice and courteous.
par un voyageur
Publié le 25 févr. 2024 sur Hotels
par un voyageur
Publié le 20 févr. 2024 sur Expedia
Very clean, nice staff, overall wonderful experience.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Shirley, Gestion de l’hôtel
Donna, Thank you for taking the time to give us a review. We enjoyed have you and wait for your return.
