Note fondée sur 889 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 mars 2024 par Customer Service, Gestion de l’hôtel
Bobby, thank you for your high rating of the Holiday Inn Express & Suites Fort Worth Downtown. We're thrilled to know that you enjoyed your stay with us and we look forward to welcoming you back in the future.
par un voyageur
Publié le 17 mars 2024 sur Expedia
It was nice and convenient close to down town
Commentaires de Gestion de l’hôtel
18 mars 2024 par Customer Service, Gestion de l’hôtel
Lauren, thank you for your positive feedback. We're delighted to learn that the Holiday Inn Express & Suites Fort Worth Downtown's location was ideal for your travels. Our hotel always strives to provide accessibility for our guests, and it's wonderful to hear we achieved that for you. Looking forward to welcoming you back on your next visit to downtown Fort Worth.
par un voyageur
Publié le 13 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 mars 2024 par Customer Service, Gestion de l’hôtel
Alyssa, it seems like your recent stay didn't quite meet your expectations. As we regularly strive to improve our services, we would greatly appreciate any detailed feedback about your experience. When you have a moment, please feel free to share it with us.
par un voyageur
Needs improvement
Publié le 5 mars 2024 sur HotelsThe exterior appearance was nice and the location is good. Parking was convenient with adequate spaces for the hotel. The reception staff were very friendly and helpful, making check in quick and pleasant. The lobby was comfortable and inviting, however there was a problem with the door leading to the parking garage which necessitated guests to use the front entrance and walk around the building, a minor inconvenience. My room was a "Premium Room, King Bed" but it did not feel premium. The best part of the room was the bathroom which was just ok. The shower was terrible! There was hardly enough water pressure to even take a shower, let alone feel like you got completely rinsed off. The bed and bedding were comfortable but the room looked old and tired and not at all inviting. There was no refrigerator, microwave or safe in the room. There was a small closet but no luggage stand. When I tried to iron a shirt, the ironing board cover left a pattern on my black shirt what made it un-wearable. The next time I visit Fort Worth, I will choose a better option.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Customer Service, Gestion de l’hôtel
Your detailed review is very appreciated. It is great to know that you noticed the appealing exterior and valued our central location and ample parking. It also brightens our day to hear that our colleagues at the reception made a positive impression.However, we're sorry to hear about the minor inconvenience with a door in the building and the concerns regarding the room standard. In a similar vein, we empathize with your feelings about the water pressure in your shower, the room amenities, as well as your unfortunate experience with the ironing board, as these are critical points that we’ll consider for improvements.We sincerely hope to have another opportunity to better meet your accommodation needs on your next visit to the city.
par un voyageur
Publié le 4 mars 2024 sur Expedia
This property was within walking distance to the event we were attending.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Customer Service, Gestion de l’hôtel
Susan, it's good to read that you found our location convenient for your event. Your feedback is greatly appreciated. We hope to welcome you back for any future events you might attend in the area.
par un voyageur
Publié le 4 mars 2024 sur Hotels
I've been staying there off and on all month long and this last stay was in a handicap room for my son bc he's in a cast and easier for him to move around but it was a bit dirty and dusty and the hot water ran out very quickly which that hadn't happened to me before.....Other than that it was great
Commentaires de Gestion de l’hôtel
4 mars 2024 par Customer Service, Gestion de l’hôtel
Anna, it's delightful to hear that you frequently choose Holiday Inn Express & Suites Fort Worth Downtown. We regret there were a few aspects that didn't match up to your previous stays, specifically in regards to cleanliness and warm water availability in the specially assigned room. Rest assured, your feedback is important to us, and it's through suggestions like yours that we continuously improve. We're eager to have you back for a seamless stay reflecting our usual high standards.
par un voyageur
Publié le 28 févr. 2024
Commentaires de Gestion de l’hôtel
20 mars 2024 par Customer Service, Gestion de l’hôtel
Marie, thank you for your rating for the Holiday Inn Express & Suites Fort Worth Downtown! We're pleased you took the time to share your experience. Your feedback is valuable and we hope to see you again soon.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Parking is not sufficient. Limited spaces and difficult to navigate. Dumpsters were overflowing.
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Customer Service, Gestion de l’hôtel
Kristen, thank you for taking the time to share your feedback. We're sorry to hear you found parking to be a bit challenging and noticed the dumpsters needed attention. Your remarks will be used to guide potential adjustments as we aim for a seamless stay for all guests. Your insights are truly valuable to us.
par un voyageur
Publié le 27 févr. 2024 sur Expedia
Staff was great!!! They politely put up with my sense of humor.
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Robert, it's wonderful to hear that you had an enjoyable stay at Holiday Inn Express & Suites Fort Worth Downtown. We're glad our team members were able to appreciate your sense of humor. We look forward to seeing you (and your humor) again soon!
par un voyageur
Publié le 26 févr. 2024
Wont be staying here again, ever. So the rest doesnt really matter
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Customer Service, Gestion de l’hôtel
Don, it's regrettable to hear about your recent experience. We understand you have decided not to return, but rest assured, feedback like yours is taken into consideration as we strive daily to enhance our guest experience.
