Note fondée sur 910 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
3,4 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2019 sur Expedia
Bon hôtel, bonne chambre spacieuse.
Nous aurions dû cependant choisir un quinta plus proche de dallas.
Il n'y a pas de restaurant et c'est bien dommage !
par un voyageur de Ventura
Publié le 29 mars 2024
Commentaires de Gestion de l’hôtel
19 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guy,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Sincerely, Miran PatelHotel Manager
par un voyageur de Ventura
Publié le 25 mars 2024
Commentaires de Gestion de l’hôtel
17 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guy,Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Miran PatelHotel Manager
par un voyageur de Ventura
Publié le 18 mars 2024
Commentaires de Gestion de l’hôtel
8 avr. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guy,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Miran PatelHotel Manager
par un voyageur
Publié le 17 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jennifer,Thanks for staying with us. We would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Miran PatelHotel Manager
par un voyageur
Publié le 16 mars 2024 sur Hotels
It was okay. The policy about the towels was lame. Guest have to bring dirty towels to the front desk for clean towels. Also the cleaning schedule was only three days a week so if you stay over the weekend we are on your own.
The breakfast needs to be rethought out. Eggs and sausage everyday. The staff was more worried about neighbouring hotel guess getting free breakfast than having a quality breakfast for paying guests. Management went overboard on signage about things prohibited. Everything is prohibited at this place. Not a horrible stay but could be better.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Wesley,We appreciate your feedback and apologize for any inconvenience caused during your stay. Your comments regarding the towel policy, cleaning schedule, and breakfast options are duly noted, and we will review them with our management team for improvement. We aim to provide a comfortable and enjoyable experience for all our guests, and your input helps us achieve that goal. Thank you for choosing to stay with us, and we hope to have the opportunity to better serve you in the future.Sincerely, Miran PatelHotel Manager
par un voyageur
Publié le 16 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear joseph,Thank you so much for giving us a 10-star rating! We appreciate you choosing our hotel and taking the time to provide such positive feedback. Our goal is to ensure our guests have an enjoyable stay, so we're thrilled you had an excellent stay. We look forward to hosting you again in the future and providing another outstanding experience. Being regarded so highly by you is an honor!Sincerely, Miran PatelHotel Manager
par un voyageur
Only if 0 stars was an option!
Publié le 16 mars 2024 sur HotelsI don’t know where to start or where my frustration begins. The frustration is equal between Hotels.com and the actual LaQuinta. First off I went to ft worth to see a near death family member. I arrived late at night and booked my room online around 11 pm, not realizing time changed this night and it was actually 12, but who can remember all that when your mind is on your family member. I noticed when I got my confirmation it said it was for 3 pm the next day. I then rushed to call the property to explain my situation. The woman goes from a no to a yes but without one of my family members, back to no I can just get my money back. Disappointed and saddened that my situation could not be an exception, me and my family drove home 2.5 hours ridiculously tired. Thank God we made it home, no thanks to hotels.com or LaQuinta. Call hotels.com after I get some rest. They say the hotel only takes emails, no approval of refunds over the phone(never heard this). They email the hotel, tell me it will be 72 hours and they will email me. I waited 5 days no email so I call hotels. They say the hotel says the email got lost in all their other emails, send it again and they will look at it. Then today I get an email from hotels apologizing that the hotel denied my refund and they are sticking to their “policy.” What do you mean they denied it? The lady told me to get my refund back! I will not ever book here again. Also for that matter, this is my last time using hotels.com.
Commentaires de Gestion de l’hôtel
17 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Beatrice,We apologize for the frustration and inconvenience you experienced during your booking process and subsequent interactions with the hotel and Hotels.com. Your situation sounds incredibly difficult, and we regret that we were unable to accommodate your needs. We understand the importance of flexibility, especially during challenging times, and we apologize for any lack of clarity or communication in this regard. Your feedback is valuable to us, and we will review our policies and procedures to ensure a better experience for our guests in the future. We hope to have the opportunity to regain your trust in the future.Sincerely, Miran PatelHotel Manager
par un voyageur
Publié le 15 mars 2024 sur Expedia
When we checked in we requested a rollaway bed. The lady said unfortunately it is occupied. I’m assuming it means the hotel only had one rollaway bed.
She said but there are 2 Queen sized beds in the room.
She asked how many would be in the room with us, we told her 2 adults and 3 small children..
She then said, unfortunately it is forbidden to have more than 4 people in each room. She wanted us to buy another room for one 9 year child.
Our bathroom had not been cleaned. There was hair in the drain, pubic hair, stuck on the wall and melted soap in the soap holder. There was mold on the shower curtain and mold in the corners and crevices between the bathtub and the floor. It was very obvious that the floors had not been swept, mopped and sanitized for sometime. There were only 3 bath towels in the bathroom. If you allow 4 people in the room shouldn’t there be 4 towels? When we ask for extra towels, she said sorry mum that is prohibited. When we ask for an extra blanket, she said sorry mum that is forbidden.
The next day they did not clean our room, or bring us clean towels. We could not hang up our towels to dry because there’s not enough room on the small towel rack in the bathroom to hang up 3 large wet towels. When we asked for clean, towels, she refused to give us any until we gathered up all of our dirties, and took them down to her and then she did not give us clean, hand towels or wash clothes. The hospitality room was very boring and bland.
Commentaires de Gestion de l’hôtel
16 mars 2024 par Hotel Manager, Gestion de l’hôtel
Dear Barbara,We sincerely apologize for the inconvenience you experienced during your stay. It is not our intention to provide anything less than exceptional service. We will address the issues you mentioned with our housekeeping and front desk teams to ensure they are properly trained and equipped to handle guest requests and maintain cleanliness standards. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to make it right in the future.Sincerely, Miran PatelHotel Manager
par un voyageur
Publié le 10 mars 2024 sur Expedia
Very convenient great location
