Note fondée sur 353 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par GM-Sherry, Gestion de l’hôtel
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our service met your expectations. Our team works hard to ensure that every guest has a memorable experience, and your feedback means a lot to us. We hope to welcome you back again in the future for another fantastic stay.
par un voyageur
Publié le 11 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 mars 2024 par GM-Sherry, Gestion de l’hôtel
hank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you enjoyed your stay with us and that our service met your expectations. Our team works hard to ensure that every guest has a memorable experience, and your feedback means a lot to us. We hope to welcome you back again in the future for another fantastic stay.
par un voyageur
12/1-2/23
Publié le 4 déc. 2023 sur HotelsFirst impressions are important. My room was in the fifth floor. The elevator was not working. An employee had to reset it so I could go up to my room. The rest of the time I used the stairs, not wanting to be stuck. The doors were very loud when guests on my floor went in or out of their room.
My room was nice, clean, fairly quiet because I was almost at the end of the hall. The bed was comfortable. I loved the eight of the blanket.
I could not figure out the TV so I ended up watching what I wanted to in my phone. Also, the plug by the bed didn’t work. Fortunately, I brought an extension cord for my phone & watch charger.
The shower worked perfectly.
Commentaires de Gestion de l’hôtel
1 mars 2024 par GM-Sherry, Gestion de l’hôtel
We appreciate the feedback and apologize for any inconvenience caused. We are in the process of getting new elevators. We hope you come back in the future for an enhanced experience.
par un voyageur
Publié le 3 déc. 2023 sur Expedia
It ok i guess
Commentaires de Gestion de l’hôtel
1 mars 2024 par GM-Sherry, Gestion de l’hôtel
Thank you for your 5 Star Review.
par un voyageur
Worst $225 spent on a hotel EVER (one night stay)
Publié le 2 déc. 2023 sur HotelsThey allow pets, but there’s absolutely nowhere in the vicinity for a dog to potty in grass. They don’t even have a tiny patch of grass. No outdoor trash cans for disposing of dog poop either. The elevators didn’t work 80% of the time, forcing me to carry a 19 month old upstairs while pulling my luggage and dog up 4 flights of stairs. They don’t have vending machines, at all. The only place to get anything is on the Lobby floor.
Commentaires de Gestion de l’hôtel
1 mars 2024 par GM-Sherry, Gestion de l’hôtel
We appreciate your feedback and apologize for any inconvenience caused. We do have outdoor trash cans as you enter the main entrance. They are located right outside the doors. Our elevators are being replaced. We would be delighted to welcome you back in the future for an enhanced experience.
par un voyageur
Publié le 23 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
27 oct. 2023 par GM-Sherry, Gestion de l’hôtel
Thank you for taking the time to provide your feedback on your recent stay at our hotel. We were disappointed to learn that your experience did not meet your expectations, and we sincerely apologize for any inconvenience you may have encountered during your stay.
par un voyageur
Publié le 23 oct. 2023 sur Hotels
Overall it was a good stay. Only one elevator was working and it was very slow.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par GM-Sherry, Gestion de l’hôtel
Dear [Guest's Name],Thank you for reaching out to us regarding your recent stay at our hotel. We appreciate your feedback and apologize for any inconvenience caused by the slow elevator during your visit.
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 nov. 2023 par GM-Sherry, Gestion de l’hôtel
We want to express our gratitude for selecting us as your accommodation. We greatly appreciate your feedback.
par un voyageur
Publié le 14 oct. 2023 sur Expedia
We got here and they didn’t have our reservation that was booked through Expedia. They were very helpful in correcting this. They had a room available and corrected the billing. The people at the front desk were very pleasant and recommended places to eat within walking distance.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par GM-Sherry, Gestion de l’hôtel
Thank you for your 5 star review. We are so glad you enjoyed your stay with us.
par un voyageur
Publié le 8 oct. 2023 sur Hotels
Very clean and comfortable. Check in was fast. Parking across the street was convenient Breakfast includes fresh waffles and eggs.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par GM-Sherry, Gestion de l’hôtel
Thanks for the perfect rating. We can't wait to see you again soon for another amazing experience at Hampton Inn Freeport.
