Note fondée sur 905 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,8 Service et personnel
3,9 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Lubbock
Publié le 5 mai 2024
Clean and safe place to stay!
Commentaires de Gestion de l’hôtel
6 mai 2024 par Customer Care Team, Gestion de l’hôtel
Dear Melissa, we're thrilled to hear that you found our establishment to be clean and safe during your stay! Providing a comfortable and secure environment for our guests is our top priority, and we're delighted that you had a positive experience with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable stay!Best Regards,Customer Care Team
par un voyageur
Publié le 16 avr. 2024
Most likely won’t stay again
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Marcella, we're truly disappointed to hear that your recent experience fell short of your expectations, particularly regarding the amenities provided during your stay. Your comfort and satisfaction are incredibly important to us, and we apologize for any shortcomings in this regard. We take your feedback seriously and will review our amenities to identify areas for improvement. While we understand your decision not to stay with us again, we hope you'll reconsider in the future, as we're committed to providing all our guests with exceptional experiences. Thank you for sharing your concerns with us, and we hope to have the opportunity to welcome you back and exceed your expectations on a future visit.Best Regards,Customer Care Team
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Beds were comfortable so we did get a good nights sleep. The place can use some renovation and their breakfast well let’s just say good thing there is a burger king next door
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Freddie,Thank you for sharing your experience with us. I'm delighted to hear that you had a restful night's sleep on our comfortable beds. While I'm glad you enjoyed that aspect of your stay, I apologize for any inconvenience caused by the need for renovations and the limitations of our breakfast offerings. Your feedback is invaluable to us, and we'll use it to make necessary improvements. We appreciate your understanding and hope that despite these shortcomings, you were still able to enjoy your time with us. If there's anything specific you'd like to see improved for your next stay, please don't hesitate to let us know. We look forward to welcoming you back and providing you with an even better experience in the future.Best Regards,Customer Care Team
par un voyageur
Okay
Publié le 18 févr. 2024 sur HotelsIt’s okay but they allow pets and there was a dog that kept barking loud during the day.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We apologize for the disturbance caused by the barking dog during your stay. Ensuring a peaceful and comfortable environment for all our guests is important to us, and we regret any inconvenience this may have caused you. We will address this issue with our team to ensure that our pet policy is enforced effectively and that all guests are considerate of each other's comfort. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Vanessa,We apologize for any disappointment you experienced with the property conditions and facilities during your stay. Ensuring that our property is well-maintained and that our facilities meet the needs and expectations of our guests is important to us, and we regret any shortcomings in this regard. Your feedback is valuable, and we will use it to address any areas in need of improvement. If there are specific aspects of the property that you feel could be enhanced or if you have any further feedback, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Regards,Customer Care Team
par un voyageur de Ottawa
Publié le 15 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
par un voyageur
Publié le 14 févr. 2024 sur Expedia
it was clean, the sheets were like silk, pillows soft and the bed comfortable.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Hi Tammy,We're thrilled to hear that you found the room to be clean and comfortable during your stay. Providing a cozy and inviting atmosphere is important to us, and we're glad that you enjoyed the luxurious feel of the sheets and pillows. Ensuring our guests have a restful and enjoyable experience is our priority, and we're pleased that we could meet your expectations in this regard. If there's anything else we can do to enhance your experience or if you have any further feedback, please don't hesitate to let us know. We appreciate your business and hope to have the opportunity to welcome you back for another great stay in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 13 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 12 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
par un voyageur
Publié le 3 févr. 2024 sur Expedia
Was clean and spacious.....Staff was very friendly....Would definitely go back
Commentaires de Gestion de l’hôtel
5 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Mary, thank you for taking the time to share your positive experience with us! We are delighted to hear that you found our hotel clean and spacious and that our staff provided friendly service. Your kind words are truly appreciated, and we look forward to the pleasure of welcoming you back on your next visit. If there is anything specific you enjoyed or if there are areas where we can further enhance your stay, please feel free to let us know. We value your feedback and are committed to consistently providing a wonderful experience for our guests. See you again soon!Best Regards,Customer Care Team
