Note fondée sur 914 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2020 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2020 par Guest Experience Team, Gestion de l’hôtel
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.
Best Regards,
Customer Care Team
par un voyageur
Publié le 18 avr. 2024
Our check in was very good, the check out the lady there was very rude. She must have gotten up on the wrong side if the bed. 5 star for check in and a zero for check out.
Commentaires de Gestion de l’hôtel
22 avr. 2024 par Guest Experience Team, Gestion de l’hôtel
Dear Maria, we're sorry to hear about your experience during check-out, and we apologize for the inconvenience caused. Providing courteous service is important to us, and we'll address your concerns with our team to ensure a more pleasant experience for all our guests. Your feedback on the lovely check-in service is much appreciated, and we'll strive to exceed your expectations with our check-in and check-out processes on your next visit. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more seamless stay.Best Regards,Customer Care Team
par un voyageur
Publié le 11 mars 2024
The room is in need of repair & updating. Phones in room are very old. Tiles on bathroom floor are loose, mold above shower enclosure, bottom of bathroom door is warped from water, bath door hinges are rusted, vanity is chipped/scuffed, TV channels are very limited, beds make a metal thump noise with movement, lamps outdated, & not enough USB ports or outlets. The room was very clean though. The checkin clerk was very friendly! Breakfast was free & pretty good!
Commentaires de Gestion de l’hôtel
12 mars 2024 par Customer Care Team, Gestion de l’hôtel
Dear Joy, we sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback regarding the condition of the room is deeply concerning, and we are committed to addressing these issues promptly to ensure a more comfortable experience for our guests. We appreciate your acknowledgment of our cleanliness standards, the friendly service provided by our check-in clerk, and the quality of our breakfast offerings. Your comments regarding the limited TV channels, outdated amenities, and insufficient USB ports or outlets will be shared with our management team for immediate action. We strive to provide our guests with a pleasant and enjoyable stay, and we regret falling short of your expectations in certain areas. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for an improved experience.Best Regards,Customer Care Team
par un voyageur
Good for the price
Publié le 22 févr. 2024 sur HotelsWe had a suite which was very comfortable for us. The elevator was working and the breakfast looked good, but we arrived too late to eat it. One of the house phones didn’t work and the table was a bit unstable. The hallway carpets had bleach and other stains. The housekeeping and maids laundry rooms seemed to be open all the time.
Commentaires de Gestion de l’hôtel
23 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Karon, we're pleased to hear that you found your suite comfortable and enjoyed our breakfast offerings. However, we apologize for the issues you encountered during your stay, including the malfunctioning house phone, unstable table, stained hallway carpets, and open laundry rooms. Your feedback regarding these matters is appreciated, and we will address them with our team to ensure that we uphold our standards moving forward. Let us take a detailed look at your remarks to see what can be accommodated for the comfort of our customers. We are thankful to you for sharing your honest review, as they help us identify areas of improvement for our hotel. Allow us to make the necessary changes and upgrade the quality of our guest experience. We gladly hope for the chance to serve you again soon and provide you with a spectacular La Quinta guest experience in all aspects!Best Regards,Customer Care Team
par un voyageur
Publié le 22 févr. 2024 sur Expedia
It was a good stay.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Kandace, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our facilities and services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Gainesville on your next visit!Best Regards,Customer Care Team
par un voyageur
Publié le 22 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Leah, thank you for reaching out to us. We regret the extreme inconvenience caused to you and are quite saddened to learn you had such a negative experience with our cleanliness, staff service, property conditions, facilities, and room comfort. Thanks for letting us know which improvements we can introduce to enhance the overall guest experience at our establishment. We’re already working on a few areas and would love your perspective on the same. On that note, we apologize for letting you down and request you give us another chance to rectify our errors and earn your trust!Best Regards,Customer Care Team
par un voyageur
Publié le 19 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Sheri, we are incredibly sorry to hear you faced such a bad experience while staying at our hotel. It is apparent from your ratings that you didn’t enjoy your time here. We apologize profusely for all our shortcomings that derailed your guest experience! We’d like to know your insights and valuable suggestions regarding the areas where you feel improvement is the need of the hour. Please feel free to reach out to us with your feedback. We hope to provide you with an excellent La Quinta service in the future!Best Regards,Customer Care Team
par un voyageur
Publié le 18 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Jada, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for clean and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at La Quinta Gainesville on your next visit!Best Regards,Customer Care Team
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Very clean road noise from I35 didnt like the access is difficult to reach the hotel
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear William, thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel very clean; however, we apologize for any inconvenience caused by road noise from the I-35 and your difficulties accessing the hotel. Your comfort and convenience are important to us, and we will certainly consider your comments for future improvements. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Best Regards,Customer Care Team
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Had repeated problems with tv. Young lady very pleasant to fix things. Said a construction mode...that shouldnt chsnge how things should be anyway.
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Customer Care Team, Gestion de l’hôtel
Dear Guest, thank you for sharing your experience with us. We apologize for the repeated problems you encountered with the TV during your stay. It's heartening to hear that our staff, particularly the young lady, was able to assist you promptly and with a pleasant demeanor. We regret any inconvenience caused by the construction; please rest assured that we are actively working to ensure our guests' experiences are not compromised. Your feedback is invaluable to us, and we hope to have the chance to provide you with a smoother and more enjoyable stay in the future.Best Regards,Customer Care Team
