Note fondée sur 953 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 nov. 2019 sur Hotels
par un voyageur
Publié le 5 nov. 2023 sur Expedia
I called 3 weeks before my booking and confirmed that my reservation was still good. I received a confirmation from Stayable Select staff that everything was ready. When I showed up, the lobby was closed permanently. Signage pointed me to another building to check in. The place has been neglected for months. Trash everywhere. Squatters. Broken glass. No staff was answering the phones. Eventually I texted the number and received a text that my reservation had been cancelled. Absolutely horrible experience.
Commentaires de Gestion de l’hôtel
5 nov. 2023 par Mitch, Gestion de l’hôtel
Dear Andrea, We apologize for your canceled reservation. This property is undergoing extensive repairs and enhancements. Our guests' health and safety are our top priorities. We are sorry for the inconvenience this has caused. Thank you for choosing Stayable Suites.
par un voyageur
HOTEL SHUT DOWN WITHOUT WARNING
Publié le 30 oct. 2023 sur HotelsWe arrived for check-in, and the hotel was completely shut down, with a security guard out front turning people away. We had to find an available hotel immediately to accommodate our family. Our family needs a refund. This put a huge strain on our vacation.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Jr, Gestion de l’hôtel
We want to say again how sorry we are for the inconvenience and how much we appreciate your feedback. Your feedback is important to us since our first priority is to ensure our guests' safety and provide comfortable accommodations and outstanding service. We'll look into this and thank you for staying with us.
par un voyageur
Publié le 16 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 oct. 2023 par JR, Gestion de l’hôtel
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us; we'll do our best to make things right. Thank you for staying with us.
par un voyageur
Disappointed
Publié le 14 oct. 2023 sur HotelsStayed here in 2017, so booked again in 2023. Our second trip was far less pleasant than our first. Totally understand that they are doing construction, but our first room had no A/C & a broken, unmade bed. So, we were given a second room. However, once moved in there, we were told we were given the wrong room. We moved all of our stuff again, only to learn it was indeed the correct room. These moves made us late to our event. Staff was kind, but unorganized & we didn't feel the price matched our experience. Won't stay here again.
Commentaires de Gestion de l’hôtel
30 oct. 2023 par Jr, Gestion de l’hôtel
We want to say again how sorry we are for the inconvenience this has caused you. We appreciate your feedback and to ensure the safety of our guests while providing them excellent service and pleasant stay is our top priority, Stayable Select Gainesville is now undergoing a comprehensive renovation. Rest assured that we will waive the penalty and provide a complete refund. While we strive to enhance your experience, we sincerely appreciate your patience on this. Thank you.
par un voyageur
Publié le 13 oct. 2023 sur Expedia
The hotel is currently under construction but the rooms were very clean and comfortable. Beds were comfortable. Food at the restaurant is excellent.
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Mitch, Gestion de l’hôtel
Dear Christi, Thank you for your positive comments. I am so glad to hear that you have a comfortable stay with us! I hope your next stay and just around the corner. Call us if there is anything we can help you with.
par un voyageur
Publié le 13 oct. 2023 sur Hotels
In need of a makeover and more staff
Commentaires de Gestion de l’hôtel
14 oct. 2023 par Mitch, Gestion de l’hôtel
Dear Jeff, Thank you for taking the time to leave us a review. Your feedback is highly valued and will help us improve our services. This property will have a massive renovation in the next couple of days. We hope you see improvement on your next stay. Thank you for choosing Stayable Suites.
par un voyageur
Publié le 10 oct. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2023 par JR, Gestion de l’hôtel
Thank you so much for taking the time to provide your feedback. We apologize once more for the inconvenience and would love to know more about what happened. Please DM us, and we'll do our best to make things right. Thank you for staying with us.
par un voyageur
No-Frills Stay
Publié le 9 oct. 2023 sur HotelsThis location was originally a Wyndham hotel. The room was big, and the lake view off the balcony was pretty. The hotel is now older. Our room had peeling paint, a hole in the bathroom door, missing the stopper in the sink, and teeny tiny bugs in the bathroom. Our room only had two lamps, so it was dark, but it did have a microwave and mini fridge.
This is a no-frills stay - no cable, no water fountain, and no working ice maker on location. There is no front desk but a registration suite open for a short time, and no phone in your room. However, the staff is friendly, and they respond to your texts. If you want a place to run in, shower, and sleep, then this location will meet the bill.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par JR, Gestion de l’hôtel
We apologize once more for the unpleasant experience, and we value all of your feedback. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Since it is our first priority to ensure our guests' safety and provide you with better service, we always check into the issues raised. Thank you for staying with us.
par un voyageur
Publié le 8 oct. 2023 sur Expedia
The bed was comfortable and the AC was cold but everything else was pretty run down and dirty.
Commentaires de Gestion de l’hôtel
9 oct. 2023 par JR, Gestion de l’hôtel
Thank you so much for taking the time to provide your feedback and we apologize once more for the inconvenience. We're constantly trying to improve our services, so your input is valuable. We'll look closely at what you've said and see how we can improve things. Thank you for staying with us.
