6/10 Okay
Sam
Travelled with family
Jul 14, 2025
Liked: Cleanliness
Disliked: Amenities
The hotel lobby was clean & welcoming, & the receptionist was very polite. We booked this hotel far in advance as a last night's stay on our way home after a long family camping trip & specifically chose this hotel because it advertised a heated indoor pool & hot tub in the amenities (something the kids could enjoy after a 12-hour drive). We were staying one night & then driving the rest of the way home. When we arrived, we were told the pool was not open & may be open the next day after 11 am. In fact, the pool windows were covered with paper. There also wasn't a hot tub. It appears the hot tub had been tiled over a while ago. (See photo of different floor tiles under pool chairs.) Also, we booked for 4 people & the room was set-up with 3 bath towels, 3 hand towels, 2 washcloths & 2 coffee cups with service (see photo). The breakfast was a minimal continental one with bio-engineered "food" products & no healthy options (all yogurts had food coloring & natural flavors, eggs had the palest yellow yolks). Toilet in pool/lobby area had not been properly cleaned in a long time. I came down to the front desk & requested the extra towels & coffee service for our room, which the receptionist happy supplied. I then asked for a discount or partial refund due to the lack of pool & hot tub which were advertised but was told that because I booked the room on Travelocity, they had no way of providing one. After insisting on some compensation, the receptionist gave us a small cash amount.
Sam
Stayed 1 night in Jul 2025