Note fondée sur 13 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Mold and More
Publié le 12 mai 2024 sur HomeAwayPros: The view is beautiful and proximity to the beach is 5 stars. The kitchen was well stocked for cooking and eating in. The location is quiet and further away from the main part of the island.
Cons: There’s lots… The bunkbed room smelled like urine. Several missing door knobs. Broken towel racks. Broken TP rack. Mold on the kitchen and master bedroom ceiling in several places. Mold around the top of the patio doors on the main level. Fridge door felt loose like it was about to come off. Broken unusable patio furniture on every level. The grill was completely rusted out and unusable. The patio door curtain looked like it had dried mud or feces on it (not sure which). A fresh coat of paint would go a long way too.
The local team texted me after check in to ask about cleanliness. I reported several of the issues listed above with essentially a response of, noted thanks.
I suspect the owners are not local because a housekeeper wouldn’t care or be responsible for some of these bigger issues.
The pictures make the property look great and I thought I got a great deal. I wish I had paid better attention to the previous reviews when booking. I would have paid more for a better maintained property.
Commentaires de Gestion de l’hôtel
27 mai 2024 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We apologize for any inconvenience you had during your stay. We will use your feedback and experience to help create a more positive environment in this home moving forward, and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future.
par un voyageur
Pick A Different Place To Stay
Publié le 30 nov. 2023 sur HomeAwayThere’s was vomit on the back porch, poop at the front door. The house was falling apart. The towel rack was barely hanging in the wall and fell out in the middle of the night. The back porch door had a large rusty screw and hinge hanging from it. The middle of the carpet going up the stairs was dark brown/black. The kitchen cabinet was broken. The middle shelf fell on to the bottom shelf. The only thing keeping it up was the cups on the bottom shelf. I called VRBO and Vacasa and neither one helped. VRBO said it was between me and Vacasa even though I booked through VRBO and Vacasa water just rude and didn’t care about any of the safety hazards but wanted to charge me a clean up fee.
Commentaires de Gestion de l’hôtel
14 déc. 2023 par VrboOwner, Gestion de l’hôtel
Melanie, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
Beautiful location, property needs work.
Publié le 30 oct. 2023 sur HomeAwayGreat beachfront, nice layout. Needs a lot of maintenance. We enjoyed our stay and loved the location of the property it is just In need of several repairs. Nothing that made us want to leave but don't expect everything to be in working order. They did offer us a late checkout due to all the issues.
Commentaires de Gestion de l’hôtel
2 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Great location, house needs some attention.
Publié le 28 juill. 2023 sur HomeAwayExcellent location and comfortable house. When we arrived there were zero towels in the house. No hand towels, bath towels, etc. I contacted the property management company and after several phone calls and texts learned that they would not supply towels until the following afternoon. Several door knobs were broken, several pieces of patio furniture were broken, a sink handle was broken and the AC was in bad shape. The location is excellent and the section of the beach was great. Furniture was comfortable and TV worked fine. Kitchen was well stocked with plates and glasses. The garage had plenty of beach toys, which was helpful.
Commentaires de Gestion de l’hôtel
1 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for providing your valuable feedback. We are sorry for any issues you encountered during your stay. Local staff is always available to assist if there are amenities in the home that fall short. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Needs Improvement
Publié le 27 juin 2023 sur HomeAwayThis is a nice home in a nice location; however, this property needs maintenance and updating. When we first arrived, we noticed that the AC in the primary bedroom did not work. We promptly let the management company know and after having me go through multiple steps (replace batteries, find the breaker box, etc) they said they would send someone. That never happened. While we were there, the microwave broke. This property is in a nice location and the home has great potential. The owners should invest in maintenance and updating. The property management company did not resolve any of the issues.
Commentaires de Gestion de l’hôtel
14 juill. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur de Texas
Great location but could use some updates
Publié le 27 mai 2023 sur HomeAwayGreat location but we had issues with the upstairs ac all week. Spent hours on our first night dealing with property mgrs and finally a tech came out and said he had been there numerous times before. Said the plenum was falling off unit in attic and the repairs previously made are not working. Local property manager was supposed to follow up mid week but never did.
House is nice but carpets could use a deep clean and the garage and lower storage areas were really messy.
Kitchen could also use some updating - need measuring cups, skillets and could use some organizing.
Overall a great stay and may or may not stay here again.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance and cleanliness issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. Our team will also ensure that additional care is taken when cleaning the home between reservations. We hope to have the opportunity to better serve you in the future.
par un voyageur
Nice area but house needs issues addressed
Publié le 5 avr. 2023 sur HomeAwayI've arrived safely to the house. I have a few issues to make you aware of.
1) There are several ant beds on the driveway. I was unloading my car and didn't notice and got bit. Can someone please come spray?
2) The cleaning team forgot a Ranch
Margarita can on the porch.
3) There is no Tea Pot to heat water. Not everyone drinks coffee.
4) The 2nd floor patio door does not seal at the bottom when closed.
I sent the above message right after I arrived. No one contacted me. On top of these items. I also discovered cigarette butts by the sitting area on the ground level and the worst is that the master bedroom smells like previous guest were smoking in the room. I slept with the windows open just to air out the room but couldn't get the smell out.
No one contacted me regarding any issues.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Beautiful
Publié le 27 févr. 2023 sur HomeAwayVery nice and right on the beach. We will probably rent it again!
par un voyageur
Just what the doctor ordered.
Publié le 6 déc. 2022 sur HomeAwayVrbo is great. Vacasa was only good for one way communication. Did not respond or make it easy to contact them. Although there was a help desk that was very efficient with answers.
par un voyageur
So perfectly Serene
Publié le 25 oct. 2022 sur HomeAwayWe totally enjoyed relaxing by the gulf at our Serene beach rental. So peaceful and quiet. Will definitely consider a future stay. Thanks for the hospitality.
