See all properties

Crossroads Inn & Suites

Property class: 2.5
Hotel near Great Smoky Mountains National Park in Gatlinburg

Choose dates to view prices

Photo gallery for Crossroads Inn & Suites

A pool area with a central water feature and a palm tree sculpture.
A stone fireplace with a clock above it, surrounded by shelves with decorative items and a mounted picture.
A hotel room with a sofa, desk, chair, bed, and a small table.
A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.
A modern living room with a staircase, a fireplace, and a flat-screen TV mounted on a wooden cabinet.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Laundry
  • Housekeeping

Explore the area

View in a map
Gatlinburg, TN
  • Place, Historic Ogle Log Cabin
    ‪5 min walk‬
  • Place, Anakeesta
    ‪8 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪9 min walk‬

Room options

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a sofa, a small table, and a bathroom visible through an open door.

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(155 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

A modern hotel room with a large bed, a flat-screen TV, a fireplace, and a wooden desk.

Standard Room, 1 King Bed (Seasonal Fireplace)

8.0 out of 10
Very good
(16 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Room, 1 King Bed, Jetted Tub

A hotel room with a bed, bedside tables, a desk, a mirror, and a bathroom visible through an open door.

Room, 1 King Bed, Jetted Tub

8.6 out of 10
Excellent
(13 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

A modern living room with a sofa, a fireplace, a flat-screen TV, and a kitchen area in the background.

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(27 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for LOFT room ,1 king bed with jetted tub

A living room with a stone accent wall, a fireplace, a television, a sofa, a coffee table, and a staircase with a railing.

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a sofa, a chair, a small table, and a bathroom visible through an open door.

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(39 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 King Bed

A hotel room with a large bed, a desk with a chair, a television, a microwave, and a window with a view of trees.

Standard Room, 1 King Bed

7.2 out of 10
Good
(7 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Fireplace

A hotel room with two beds, a TV, a fireplace, and a kitchenette.

Standard Room, 2 Queen Beds, Fireplace

8.0 out of 10
Very good
(11 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Accessible

A hotel room with two beds, a desk, a TV, and a large window.

Standard Room, 2 Queen Beds, Accessible

8.8 out of 10
Excellent
(10 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Apartment, 2 Bedrooms

A modern kitchen with white cabinetry, a built-in oven, a refrigerator, and a granite countertop.

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(7 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds
  • Free WiFi

View all photos for Suite, 1 King Bed, Fireplace

A hotel room with a bed, two bedside tables with lamps, a chair, a small table, and a framed picture on the wall.

Suite, 1 King Bed, Fireplace

8.6 out of 10
Excellent
(20 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

You may also like

Ad
A multi-story hotel with balconies, a stone retaining wall, and a parking area.

Quality Inn Creekside - Downtown Gatlinburg

Downtown Gatlinburg
  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
6.4 out of 10, 1,247 reviews
The price is CA $66
CA $90 total
includes taxes & fees
Sep 13 - Sep 14
Quality Inn Creekside - Downtown Gatlinburg

About the area

Gatlinburg

Downtown Gatlinburg stay.Within a 10-minute walk of this Downtown Gatlinburg hotel, you'll find Anakeesta and Ripley's Aquarium of the Smokies. Traffic Light #3 and Historic Ogle Log Cabin are also within half a mile (1 km).

What's nearby

  • Historic Ogle Log Cabin - 5 min walk - 0.4 km
  • Anakeesta - 8 min walk - 0.7 km
  • Ripley's Aquarium of the Smokies - 9 min walk - 0.8 km
  • Gatlinburg Convention Center - 18 min walk - 1.5 km
  • Gatlinburg SkyPark - 18 min walk - 1.5 km

Getting around

  • McGhee Tyson Airport (TYS) - 67 min drive

Restaurants

  • ‪Puckers Sports Bar - ‬12 min walk
  • ‪Loco Burro Fresh Mex Cantina - ‬11 min walk
  • ‪Tennessee Cider Company - ‬7 min walk
  • ‪Subway - ‬7 min walk
  • ‪Ole Red - ‬3 min walk

About this property

Crossroads Inn & Suites

Hotel near Great Smoky Mountains National Park in Gatlinburg
Crossroads Inn & Suites offers its guests a seasonal outdoor pool and a children's pool. Public spaces have free WiFi. Crossroads Inn & Suites also features a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this Gatlinburg hotel.

  • 1 building
  • 78 guestrooms or units
  • 4 levels
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • Smoking in designated areas
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Similar properties

A modern living room with sofas, a coffee table, and a TV. Large windows offer a view of the outside.
Comfort Suites Gatlinburg Downtown-Convention Center
Gatlinburg
  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.6 out of 5, Wonderful, 1,611 reviews
The price is CA $122
CA $138 total
includes taxes & fees
Sep 13 - Sep 14
Comfort Suites Gatlinburg Downtown-Convention Center

Property amenities

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite self parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

Room amenities

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for USD 10.0 per stay.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • The seasonal pool will open in April and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Frequently asked questions

How close is Crossroads Inn & Suites to the airport?

Crossroads Inn & Suites is 43.7 mi (67-min drive) away from the McGhee Tyson Airport (TYS) airport, the closest popular airport to the property.

How much does it cost to stay at Crossroads Inn & Suites?

As of Sept 7, 2026, prices found for a 1-night stay for 2 adults at Crossroads Inn & Suites on Sept 13, 2026 start from CA $60, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crossroads Inn & Suites have an airport shuttle?

Airport shuttle services are not available at Crossroads Inn & Suites.

Does Crossroads Inn & Suites offer free breakfast?

Crossroads Inn & Suites does not offer free breakfast.

Is there a casino at Crossroads Inn & Suites?

No, there is no casino at this hotel.

What time is check-in at Crossroads Inn & Suites?

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM.

Is there free parking at Crossroads Inn & Suites?

This hotel offers free self parking.

Does Crossroads Inn & Suites have a pool?

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool.

Does Crossroads Inn & Suites have a spa?

There are no spa services available at this hotel.

How close is Crossroads Inn & Suites to downtown Gatlinburg?

Crossroads Inn & Suites is 0.4 mi away from Gatlinburg.

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 834 out of 1538 reviews
Rating 8 - Good. 407 out of 1538 reviews
Rating 6 - Okay. 172 out of 1538 reviews
Rating 4 - Poor. 63 out of 1538 reviews
Rating 2 - Terrible. 62 out of 1538 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just a great stay all the way around.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love staying here always so nice to stay and great spot for walking the strip and close to great restaurants always our first choice when traveling to Gatlinburg
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was great and the hot tub was amazing!
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Rayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the apartment room nice and big for a family and clean enjoyed it every day I would go back and stay there again 😊
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Chartta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked at how nice this hotel was for the price! The cheapest at the time in Gatlinburg, really spacious room in a great location. Nothing fancy but good for a couple nights in Gatlinburg.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable rates nice pool
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really nice we were even able to get in our room before 4
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Malory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean water pressure is great parking was easy
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Romesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great spot to stay, easy parking and walking distance to all of the attractions! Will come again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Jayme

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was nice clean room. Parking was great. We were within walking distance of a lot of thing to do in the downtown area. Yes we will be staying here again in the near future.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Kandace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel and right in the middle of everything so you can walk anywhere!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Tomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, close to restaurants, parks and stores
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good at check in. The room was clean and comfortable. Great downtown location. Safe and quiet
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Lindsey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is clean, well-priced, and at a convenient location. All staff we talked to were friendly and it was just a nice, basic place to stay. The only negative for me was the air conditioning unit being very loud, but I have no other complaints.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mondell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes the parking was wonderful and the ac kept the room cool, love it
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
It was a perfect location!
Stayed 2 nights in Jan 2026
Verified review

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
If you like being in walking distance of everything without spending a fortune, this place is for you.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Sherri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is older but well maintained. The rooms and property were clean. The property is conveniently located and easy to find. All in all, enjoyed our stay and will definitely book here again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to downtown Gatlinburg.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Carren

Liked: Cleanliness, staff & service, property conditions & facilities
parking was easy, room was clean, staff was friendly, air conditioning worked well
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Venkata Subbaiah

Liked: Cleanliness, staff & service, property conditions & facilities
Room & sheets were very clean, looks like renovated property. Excellent location!
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was spacious and good location to event we needed to be at
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service
Clean room, perfect location
Stayed 3 nights in Nov 2025
Verified review

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay here when i go to gatlinburg. They did have a hot breakfast which I miss but the employees are always sweet and helpful. In the 20 more times I ve stayed my room has always been clean.its the best location..never have to pay for parking everything is within walking distance! Plus the rooms are large!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all it was great. Location is very convenient for the price.
Stayed 4 nights in Apr 2026

Explore More Ways to Travel with Travelocity