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JEN Penang Georgetown by Shangri-La

4.0 star property
4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center

Choose dates to view prices

Photo gallery for JEN Penang Georgetown by Shangri-La

Lobby sitting area
Lobby sitting area
Private kitchen
Cafe
Exterior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Magazine Road, George Town, Penang, 10300
  • Place, 1st Avenue Mall
    ‪1 min walk‬
  • Place, KOMTAR
    ‪3 min walk‬
  • Place, Georgetown UNESCO Historic Site
    ‪9 min walk‬
  • Airport, Penang (PEN-Penang Intl.)
    ‪20 min drive‬

Room options

View all photos for Executive Suite King

Down comforters, in-room safe, desk, laptop workspace

Executive Suite King

  • Sleeps 4
  • Free WiFi

View all photos for Apartment, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Apartment, 1 King Bed

  • City view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(33 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(16 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed (Club)

8.0 out of 10
Very good
(7 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Family Room, 1 King Bed (Club)

Down comforters, in-room safe, desk, laptop workspace

Family Room, 1 King Bed (Club)

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds

Down comforters, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds

9.0 out of 10
Wonderful
(39 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Room, 2 Twin Beds (Club)

City view

Deluxe Room, 2 Twin Beds (Club)

9.2 out of 10
Wonderful
(5 reviews)
  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room

Down comforters, in-room safe, desk, laptop workspace

Deluxe Twin Room

  • Sleeps 3
  • Free WiFi

View all photos for Family Room 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

Family Room 1 King Bed

  • Sleeps 3
  • Free WiFi

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

Executive Suite, 1 King Bed

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

About the area

George Town

Heart of George Town.With a stay at this Downtown George Town hotel, you'll be steps from 1st Avenue Mall and KOMTAR. Prangin Mall is 0.6 mi (0.9 km) away.

What's nearby

  • 1st Avenue Mall - 1 min walk - 0.1 km
  • Prangin Mall - 1 min walk - 0.1 km
  • KOMTAR - 3 min walk - 0.3 km
  • Chit Tiau Lor Ban San - 9 min walk - 0.8 km
  • Georgetown UNESCO Historic Site - 9 min walk - 0.8 km

Getting around

  • Penang Sentral - 27 min drive
  • Penang Intl. Airport (PEN) - 26 min drive

Restaurants

  • ‪A&W - ‬2 min walk
  • ‪Wembley Café - ‬1 min walk
  • ‪Sushi King - ‬2 min walk
  • ‪KFC - ‬1 min walk
  • ‪Kedai Kopi Bee Hong 美鳳茶室 - ‬2 min walk

About this property

JEN Penang Georgetown by Shangri-La

4-star family-friendly hotel near 1st Avenue Mall, connected to a shopping center
JEN Penang Georgetown by Shangri-La offers its guests a children's pool, an outdoor pool, a 24-hour health club, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. A vending machine, multilingual staff, and gift shops/newsstands are also featured at the family-friendly JEN Penang Georgetown by Shangri-La. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star George Town hotel.

  • 1 building
  • 443 guestrooms or units
  • 17 levels
  • Meeting rooms
  • Built in 1986
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
JEN Penang Georgetown by Shangri-La offers 443 air-conditioned accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters. 40-inch LED televisions come with premium satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

This George Town hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Similar properties

Exterior
St.Giles Wembley Penang
Downtown George Town
  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, 1,000 reviews
The price is CA $96
CA $110 total
includes taxes & fees
Jun 14 - Jun 15
St.Giles Wembley Penang

Property amenities

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Offsite parking available (MYR 72 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Limo/town car service
  • Onsite parking available only on request
  • Free covered self parking on site
  • Limited onsite self parking

Food and drink

  • Daily continental breakfast available 6:30 AM to 10:30 AM for a fee: MYR 70 for adults and MYR 35 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour health club
  • Children's pool
  • Outdoor pool
  • Sauna
  • Steam room
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 16 steps to reach entrance
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 40-inch LED TV with premium cable/satellite channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JEN Penang Georgetown by Shangri-La

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately MYR 70 for adults and MYR 35 for children
  • Airport shuttle fee: MYR 96 per vehicle (one-way, maximum occupancy 4)
  • Nearby parking fee: MYR 72 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, JCB International, and cash. For guests' safety, the property includes a fire extinguisher in each accommodation.

We should mention

  • One child 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Traders
Hotel Traders Penang
Penang Hotel Traders
Penang Traders
Penang Traders Hotel
Traders Hotel Penang
Traders Penang
Traders Penang Hotel
Jen Penang
Traders Hotel Georgetown
Hotel Jen Penang George Town
Hotel Jen Penang Shangri-La
Hotel Jen Shangri-La
Jen Penang Shangri-La
Jen Shangri-La
Hotel Jen Penang By Shangri La
Hotel Jen Penang Shangri-La George Town
Hotel Jen Penang Shangri-La
Jen Penang Shangri-La George Town
Jen Penang Shangri-La
Hotel Hotel Jen Penang by Shangri-La George Town
George Town Hotel Jen Penang by Shangri-La Hotel
Hotel Hotel Jen Penang by Shangri-La
Hotel Jen Penang by Shangri-La George Town
Hotel Jen Penang
Hotel Jen Penang By Shangri La
Traders Hotel Penang
Jen Penang Shangri George Town

Frequently asked questions

How close is JEN Penang Georgetown by Shangri-La to the airport?

JEN Penang Georgetown by Shangri-La is 10.9 mi (26-min drive) away from the Penang Intl. Airport (PEN) airport, the closest popular airport to the property.

How much does it cost to stay at JEN Penang Georgetown by Shangri-La?

As of Jun 1, 2026, prices found for a 1-night stay for 2 adults at JEN Penang Georgetown by Shangri-La on Jun 22, 2026 start from CA $108, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JEN Penang Georgetown by Shangri-La have an airport shuttle?

JEN Penang Georgetown by Shangri-La offers an airport shuttle 24 hours a day, for a charge of MYR 96 per vehicle, one-way.

How close is JEN Penang Georgetown by Shangri-La to the beach?

This hotel is 9.9 mi (32-min drive) from Ferringgi Beach and 7.3 mi (24-min drive) from Batu Ferringhi Beach. Don't forget your sunscreen!

Does JEN Penang Georgetown by Shangri-La offer free breakfast?

Free breakfast isn’t provided at JEN Penang Georgetown by Shangri-La, but continental breakfast is offered for a fee of MYR 70 for adults and MYR 35 for children. It's available every day from 6:30 AM to 10:30 AM.

Is there a casino at JEN Penang Georgetown by Shangri-La?

No, there is no casino at this hotel.

What time is check-in at JEN Penang Georgetown by Shangri-La?

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM.

Is there free parking at JEN Penang Georgetown by Shangri-La?

This hotel offers free self parking.

Does JEN Penang Georgetown by Shangri-La have a pool?

JEN Penang Georgetown by Shangri-La features an outdoor pool and a children's pool.

Does JEN Penang Georgetown by Shangri-La have a restaurant?

JEN Penang Georgetown by Shangri-La is home to Cafe Jen, which features local and international cuisine, light fare, and brunch.

Does JEN Penang Georgetown by Shangri-La have a spa?

There are no spa services available at this hotel.

How close is JEN Penang Georgetown by Shangri-La to downtown George Town?

JEN Penang Georgetown by Shangri-La is 0.3 mi away from George Town.

JEN Penang Georgetown by Shangri-La Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 538 out of 1004 reviews
Rating 8 - Good. 352 out of 1004 reviews
Rating 6 - Okay. 75 out of 1004 reviews
Rating 4 - Poor. 20 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

Reviews

8/10 Good

Hilda

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Yes.
Stayed 2 nights in Feb 2026

6/10 Okay

Jeremy

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was great. Complaints. Were poor layout of the room. 2 adults with 3 suitcases left us no room to put or suitcases out, no room to put clothes. No garb bars in shower, no non slip on shower floor made it very slippery with nothing to hold onto.
Stayed 4 nights in Feb 2026

10/10 Excellent

Junjie

Liked: Cleanliness, staff & service, amenities
good!
Stayed 4 nights in Feb 2026

10/10 Excellent

Christopher, Clarence Center

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Modern high-rise hotel at the south edge of Old Town. Right next door to several shopping malls and to Noordin Street. Very convenient to Thaipussam celebrations many of which take place right in front of the building. Armenian Street is about 15 minute walk. Beautiful views of Georgetown from club-level floors and from the lounge itself. Main breakfast restaurant was very busy, perhaps because of the ongoing Indian festival.
Stayed 3 nights in Jan 2026

10/10 Excellent

Gilda, St. Cloud

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The room is spacious,clean, nice bed, bathroom is spacious, good breakfast, the staffs are very friendly,nice,helpful,courteous,with smiling faces. Close proximity with the mall, bus station, very convenient.
Stayed 3 nights in Feb 2026

10/10 Excellent

Karen

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location in the heart of George Town! Staff provided excellent service and was especially helpful with helping me book an outstanding tour of the city! Would highly recommend this hotel!
Stayed 2 nights in Jan 2026

8/10 Good

Amay

Stayed 2 nights in Jan 2026

8/10 Good

Rory

Stayed 2 nights in Jan 2026

8/10 Good

Tom

Liked: Cleanliness, staff & service
Clean room, well-appointed with good room service every day. Hotel location is walkable to historic centre but aside a busy road which can be hard to cross at times. Pool area leaves a lot to be desired, very basic with worn out chairs. Good breakfast options.
Stayed 4 nights in Jan 2026

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities
Yes. The room was clean and the staff was helpful
Stayed 2 nights in Jan 2026

8/10 Good

Sara

Stayed 1 night in Jan 2026

10/10 Excellent

Sonia

Travelled with group
Liked: Cleanliness, staff & service, amenities
Staff were friendly and very helpful and accommodating. Room was clean and location is very convenient. Keep up the good work, Hotel Jen, Penang
Stayed 4 nights in Jan 2026

10/10 Excellent

Luxmi Devi

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff at reception and bar. We didn't have breakfast or dinner since we wanted to try local foods in local restaurants in the village.
Stayed 2 nights in Jan 2026

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2026

10/10 Excellent

TIAN LOY

Liked: Cleanliness, amenities
Clean room
Stayed 2 nights in Jan 2026

8/10 Good

Conrad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
room was clean, overall ok
Stayed 4 nights in Dec 2025

10/10 Excellent

Siow Wei

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our 3rd time staying in JEN. Excellent service as always. They helped to prepare a birthday surprise which is highly appreciated.
Stayed 1 night in Jan 2026

6/10 Okay

Chin Heng

Travelled with group
Average
Stayed 2 nights in Jan 2026

10/10 Excellent

MingKhoon

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good location, friendly and helpful staff, clean room
Stayed 1 night in Jan 2026

10/10 Excellent

Dejan

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean, and well equiped.
Stayed 1 night in Dec 2025

6/10 Okay

Lee Chin

Travelled with family
Disliked: Room comfort
The stay was good overall, and I was satisfied with most aspects. The counter staff and concierge were friendly and helpful. Their service was greatly appreciated. However, the operator customer service was rude and often sarcastic, which negatively impacted the experience. The housekeeping service did not replenish the tissues, which was a minor inconvenience. The pillows were too soft for my preference.
Stayed 4 nights in Dec 2025

8/10 Good

Qiping

Travelled with group
Liked: Cleanliness, property conditions & facilities
The rooms are fine for a 4 star hotel. Convenient to tour around.
Stayed 3 nights in Dec 2025

10/10 Excellent

Srinson

Travelled with family
Liked: Cleanliness, staff & service, amenities
Convenient.
Stayed 2 nights in Dec 2025

6/10 Okay

MUI LIAN

Stayed 3 nights in Dec 2025

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Family stay with 2 rooms. Convenient location, clean rooms and friendly staff.
Stayed 3 nights in Dec 2025