Avis Spacious amazing top rated secluded centrally located 2BR Basement in Potomac MD

Owen was a very respectful and kind guest.

Thanks, Cory, for the feedback. It was our great pleasure to host you and your family including your 2 well-trained dogs. After your checkout our cleaning crew provided an excellent report on how well kept the villa was and how well behaved and polite was your wonderful boys. You did everything just as indicated in our house manual. It takes excellent guest like you to help us continuing keeping our property clean and continuing to provide the excellent service to our community of travelers. We highly recommend you to other host and looking forward to serving you on your next trip in the capital region. Warm regards Jean

Dear Bing Garrido. We're sorry to know that we happened to be your first negative review. What a travesty of judgement as all our guest don't agreed with you as reflected in the wonderful reviews provided pertaining non only about our properties but also about or service. Even your original request for booking reservation indicated that you selected our properties for it's excellent location, amenities and beauty and you were looking forward to enjoy your stay. Judging by your complaints we understand that you were disappointed by the renovation on the main house above, and that make sense to us as we indicated that to you at your check-in about the inconvenience that may cause to you. However, ignoring all the beautiful amenities offered by our properties as clearly noticed by our former guests, (including yourself), the top notch customer service of our property manager, and discrediting the newness of our beautiful villa is deceitful, and untruthful. Even your text message send to our property manager on Friday morning January 12th, 2024 after replacing your requested hair dryer contradicted your conclusion since you were very satisfy up that day about the promptness and quality of service received and the beauty of the premises. Thought we provided and excellent review about you, we definitively would not recommend you to other host as exemplary guest. Warm regards Jean

Thanks, Chris, for proving the real description of our 2 BR villa. Villa on the Potomac really enjoyed your stay at our property and are looking forward to your next booking. Regards Jean

Thanks John for your important feedback about your 2BR villa. We really enjoyed you and your wife wonderful company during your entire extended stay of month and half plus at our property. I was always looking for opportunies to join you in the parking lot to chat as you are very approchable, kind and and very nice person to chat with. We didn't have any problem whenever you send a request to extend your stay even if we were canceling another guest to accept your request. We are looking forward to host you again in the future. Warm regards Jean

Hi Karen. We really aapreciated the feedback and have implemented a major changes based on this important information that you provided. We're realy triving to provides a top quality hosting and hospitality in our property and will continued to improved por services. We alos made some changes in our listing information and thanks for been a excelent guest as our team realy enjoyed your stay with such a wonderful and well behaved kids. We are looking forward to host your family in the future. Warm regards Jean

Hi Iris, we appreciated your feedback and will make sure we communicate to our guest any information pertaining to any shared space. We are looking forward to host you soon with a better shared space. Warm regards Jean

Ms Nazzi really failed to follow the VRBO and our rental's policies house manual as it related to following basics hosting rules. We have hosted many guest in the past but none of them ever got or claimed to be confused about what they are renting. These information are clearly indicated on the site. The 1Br and the 2BR are separated, individually listed, and each has own door and furnishing. On day one Ms. Nazzi entered into the next door guest' kitchen since the 1BR kitchen is in the separate hallway and complained that we didn't clean the house because the fridge contain food. We explained to her that she must be in the wrong villa and that could be another guest villa because her villa has 2BR and the cleaning crew just completed the cleaning of her villa the day before. The next day she called and complained again that her fridge is not cleaned, her 2nd bedroom bath is in the different hallway, and she doesn't know what belong to her her anymore. Just week earlier that villa was rented and the guest provided an excellent review about the same villa on the site, the 2BR rented from 09-09*2022 to 09-11/2022. (Please see the review). Mr Nazzi was nagging about everything, from the check in time to the ramp or the step going in the back yard, and belligerent, disrespectful, and screaming on the phone about how we messed up her vacation. We went out of our normal check-in procedures to accommodate her mom with wheelchair, allowed her to check-in very late at night pass 2am, and we provided her with all the utensils in her villa to make her staying enjoyable.. Despite the fact that we repeatedly indicated to her that it's a violation of our policies to enter or go beyond the perimeter allocated to her and defined in the site and going to next door guest villa or living area, she still insisting about having the right to used the area she rented as she wish. We had to called the 1BR villa guest to apologized for her multiple violation and her disturbing behavior. Despite all these, she failed to follow the checkout procedures indicated in the house manual, in fact she complained about the validity of the house manual. We will never host her again and we don't recommend her to any other VRBO host.

Thanks Roboin

Debbi was a exemplary guest easy to communicate with. They leave the villa very clean and proceeded by the house manual. We will definitively love to have her again. Thanks Debbi to make it easy on your host.