Note fondée sur 30 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Terrible Experience
Publié le 31 déc. 2023 sur HomeAwayUpon entry to the condo we were greeted with the smell of sewage. Vacasa is the property management company responsible for the maintenance and upkeep. I reached out to Vacasa and no one was able to get back to me for 15-16 hours. We had to sleep with the windows open because the odor was so bad. This situation was only made worse by the fact that the house had no blankets as I also reported to Vacasa in multiple texts and phone calls. An operator told me that I was going to have to still pay for the one night that we spent with the stench of sewage and no blankets. There are no dressers and the dishes and glasses were foggy and stained. This place is poorly maintained and living room furniture and carpets throughout place are filthy and gray (should be white). If you’re looking for a frat house experience look no further. I can’t see how somebody would let their kids walk around inside. Christmas vacation ruined.
Commentaires de Gestion de l’hôtel
15 janv. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Very poor maintenance, disappointing quality
Publié le 2 oct. 2023 sur HomeAwayWas expecting basic accomodations for the price but the home was so poorly maintained it was disappointing. Dishwasher had a laminated sign on it that said 'out of order' but that was not disclosed to us before arrival. Disposal wasn't working. Several light bulbs burned out, towel bars missing in upstairs 1/2 bath, had holes in wall were anchors had been. Carpet downstairs hallway and stairs were filthy, you could see the dirt track down center. Bedrooms downstairs were so damp carpet and towels felt wet. Toilet paper and tissues felt wet all the time. Sheets didn't appear to be fully dried before being put on beds. Nice location but property was so poorly maintained it was not comfortable. Bare bones at best No personal touches or decoration. No welcome book or instructions for the home, just labels stuck up all around. Disappointing.
Commentaires de Gestion de l’hôtel
18 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Veroncia. We apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us of all the issues in the home so that we could rectify the situation. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
par un voyageur
great
Publié le 21 août 2023 sur HomeAwayplace was convenient easy to get to local places
par un voyageur
Very private
Publié le 11 août 2023 sur HomeAwayThe house was clean, as were the beds. After spending 1day at Storyland and another Santa’s Village we all slept quite well with room darkening shades. The kids felt like they were sleeping in caves!
par un voyageur
relaxing stay in the quiet neighborhood
Publié le 6 juill. 2023 sur HomeAwaylovely stay and the kitchen was well equipped.
par un voyageur
Last minute trip.
Publié le 27 avr. 2023 sur HomeAwayGreat clean property. Perfect for closing weekend skiing.
par un voyageur
Publié le 7 mars 2023 sur Expedia
par un voyageur
A Quiet Place to Rest
Publié le 31 oct. 2022 sur HomeAwayThis was a nice little spot in a quiet neighborhood and located just near Jackson. The location was good with just a quick little drive to North Conway or Jackson. It winter months you will need a good car with 4WD. The patio was a nice feature and lots of seating, but overall may not have been the best choice for my mother and I who has some issues getting around with the multiple split-level stairs. It was also a bit chilly with no warm blankets, but I believe that snuck up on us so they may not have changed things out for the upcoming winter. Again, overall standard house with a quiet place to rest your head.
par un voyageur
Nice house in great location
Publié le 1 août 2022 sur HomeAwayThe property is exactly as described. Very well stocked kitchen. Nice spacious outdoor deck to grill and hang out. We had a great time there and would go again.
par un voyageur
Great location but house was very much unkempt
Publié le 24 juill. 2022 sur HomeAwaygreat location. minutes from storyland. The house is in need of serious repair and upkeep. torn and stained rugs. bathroom had damage and only ac in common areas and one bedroom
