Note fondée sur 884 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 sept. 2023 sur Hotels
par un voyageur
Publié le 30 janv. 2023 sur Expedia
Bon accueil
par un voyageur
Publié le 2 juin 2024
Commentaires de Gestion de l’hôtel
5 juin 2024 par Amanda , Gestion de l’hôtel
We are sorry to see your one-star rating and would greatly appreciate the opportunity to understand more about your experience. Our goal is to always provide an enjoyable and memorable tour. We hope to have the chance to serve you again and make things right!
par un voyageur
Publié le 28 mai 2024
Elevator has been down for two weeks and the hotel staff never contacted us to let us know that the elevators would not be operating for our stay. We were on the 3rd floor. The fitness center was not open. The attached restaurant was closed for maintenance. The carpeting was ripped out of all of the stairways. Breakfast was very limited options. Would not recommend this hotel. Staff didn’t offer a discount due to lack of amenities either.
Commentaires de Gestion de l’hôtel
5 juin 2024 par Amanda , Gestion de l’hôtel
We are very sorry to hear that you were so disappointed with your stay at our hotel. The elevator broke down unexpectedly and we are doing everything in our power to get it fixed and are so sorry you did not get notice about it before your visit. The other items you listed are under construction due to the hotel getting a remodel that we are very excited about but sorry it interrupted your recent stay. We extend our heartfelt apologies for not providing you with a top notch stay but we appreciate you staying with us on this visit, and we sincerely hope that you will give us another chance in the future to restore your faith in our hotel and hospitality.
par un voyageur
Publié le 5 mai 2024
The person who checked us in barely said anything - just asked for id and credit card. Then when he was finished checking me in, didn’t tell me my room number, where the elevator was, info about breakfast; literally nothing aside from have a nice day. The bed was very uncomfortable, the air conditioner smelled musty when I turned it on and it made a terrible squeaking noise as well as was just plain LOUD.
Commentaires de Gestion de l’hôtel
14 mai 2024 par Jessica, Gestion de l’hôtel
Tania, thank you for sharing your feedback. We sincerely apologize for the behavior you experienced from our staff. We strive to provide exceptional service, and we regret that we fell short of your expectations.. Our aim is to provide a clean, comfortable and pleasant place to stay, and we sincerely apologize that our hospitality and attention to details left something to be desired on this occasion. We sincerely hope that you will give us another chance to restore your faith in our hotel and hospitality
par un voyageur
Publié le 3 mai 2024
Very clean, updated. Good value for the money.
Commentaires de Gestion de l’hôtel
4 mai 2024 par Jessica, Gestion de l’hôtel
Thank You James for the support. We look forward to your next visit here are the Baymont!
par un voyageur
Publié le 29 avr. 2024
Staff was very friendly.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Jessica, Gestion de l’hôtel
Thank you Nguyet, We look forward to this group coming every year, we appreciate all the kindness as well as the support through the past few years. We hope to see you again soon
par un voyageur
Publié le 17 mars 2024
Moved to better room
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Jessica, Gestion de l’hôtel
Thank you for the support Terri I am so happy to hear you were moved to a better room, we try to accommodate as best as we can. We hope to see you again soon
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 mai 2024 par Jessica, Gestion de l’hôtel
We’re sorry to see your one-star rating and would greatly appreciate the opportunity to understand more about your experience. Our goal is always to provide an enjoyable and memorable tour, and it seems we may have fallen short of that with your visit. Please feel free to reach out to us directly with any feedback or concerns you might have. Your insights are invaluable in helping us improve. We hope to have the chance to make things right.
par un voyageur
Publié le 8 mars 2024 sur Expedia
Definitely a good deal for the price we paid, room was clean and hotel as well
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Jessica, Gestion de l’hôtel
Thank you for the support Nick! We hope to see you in the near future
