Note fondée sur 888 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Confortable et propre
Publié le 21 août 2020 sur HotelsHotel propre et silencieux.
Le personnel est attentif, un peu a l'ecart du centre ville.
par un voyageur
Génial
Publié le 29 juill. 2016 sur HotelsTrès bon accueil et des employés avenants et très professionnels, nous avons eu une mésaventure avec notre voiture de location et ce sont les employés de l'hôtel qui ont tout réglés. De superbes chambres et propres. Et très bon petit dejeuner !
par un voyageur
Publié le 8 avr. 2024
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!
par un voyageur
We'll visit again
Publié le 3 mars 2024 sur HotelsA really nice stay near the Grand Valley State campus and within a 10-minute drive of the Grand Rapids Public Museum and Meijer Gardens. The TV remote was difficult to use and the bathroom and closet shared a single sliding door that always left one of them exposed, but otherwise the room was comfy and convenient. We'll visit again.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for your review! We're delighted to hear that you had a pleasant stay with us near the Grand Valley State campus and enjoyed the convenience of our location. We apologize for any inconvenience caused by the TV remote and the design of the bathroom and closet door. Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our accommodations. We look forward to welcoming you back on your next visit to the area!
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 mars 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!
par un voyageur
Hard Yes
Publié le 26 févr. 2024 sur HotelsThis place was awesome. Super friendly and accommodating staff. Clean and well maintained hotel property. Was totally pleased with my experience here. I will stay here again whenever in the Grand rapids area.
Commentaires de Gestion de l’hôtel
4 mars 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for your glowing review! We're thrilled to hear that you had an awesome experience with us and that our friendly and accommodating staff, along with our clean and well-maintained hotel property, met your expectations. It's fantastic to know that you plan to stay with us again whenever you're in the Grand Rapids area. We look forward to welcoming you back for another wonderful stay!
par un voyageur
Publié le 24 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for choosing our hotel, and thank you for your review. We're committed to providing exceptional hospitality, and we hope that you enjoyed yourself while staying with us. We hope to see you again soon!
par un voyageur
Publié le 24 févr. 2024 sur Expedia
There needs to be more handicap parking spaces I felt bad for my wife because she’s disabled and has muscle and lung disease and she has to take frequent breaks
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for sharing your experience with us, and we're truly sorry to hear about the challenges your wife faced during your stay. Ensuring the comfort and convenience of all our guests, especially those with disabilities, is of utmost importance to us.We sincerely apologize for any inconvenience caused by the lack of adequate handicap parking spaces. Your feedback is invaluable, and we will certainly review our parking facilities to make the necessary adjustments and ensure that there are more accessible parking spaces available for guests with disabilities.It's disheartening to hear that your wife had difficulty due to her muscle and lung disease. Please know that we are committed to providing a welcoming and accessible environment for all our guests, and we deeply regret if we fell short of meeting your expectations in this regard.If there's anything else we can do to accommodate your needs or improve your experience in the future, please don't hesitate to let us know. Your comfort and satisfaction are our top priorities, and we are here to assist you in any way we can.We appreciate your understanding and patience, and we hope to have the opportunity to welcome you back for a more enjoyable and comfortable stay in the future.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for the 5-star rating! We're thrilled to know that you had a wonderful stay with us. Your positive feedback means a lot, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 18 févr. 2024 sur Expedia
This is a nice hotel.
Room had some dog hair on the furniture, pool towels were very hard to come by. Need to pay more attention to detail
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Joshua McVay/Marketing Manager , Gestion de l’hôtel
Thank you for choosing to stay at our hotel and for sharing your feedback with us. We're glad to hear that overall you found the hotel nice, but we apologize for the issues you encountered regarding cleanliness and availability of pool towels. Providing a clean and comfortable environment for all our guests is a top priority for us, and we regret that we fell short of your expectations in this regard. Your comments have been noted, and we will address them with our housekeeping and pool towel management teams to ensure that necessary improvements are made. We appreciate your valuable feedback as it helps us to continuously improve our services. If there's anything else we can do to enhance your experience or if you have any further concerns, please feel free to reach out to our front desk team during your stay. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
