Note fondée sur 899 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par MacKenzie A., Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We appreciate your input. Your insights are invaluable to us as we continually strive to improve our services and enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Great location! Amazing restaurant right below it as well.
Commentaires de Gestion de l’hôtel
1 mars 2024 par Danielle Ward , Gestion de l’hôtel
Dear April, Thank you for completing our Guest Survey regarding your recent stay at our hotel and the wonderful rating. We are so glad to be located in the center of downtown close to so many different restaurants, bars, and activities. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We look forward to hosting you the next time you stay in Grand Rapids.Best regards,Danielle Ward Gallery Team Lead
par un voyageur
Publié le 27 févr. 2024 sur Hotels
This is our second stay at the hotel. The rooms are great, very pleasant. the staff was very friendly. We will stay ther again, I am sure
Commentaires de Gestion de l’hôtel
1 mars 2024 par Danielle Ward , Gestion de l’hôtel
Dear Andrea, Thank you for taking the time to share your experience with us at Hyatt Place Grand Rapids/Downtown! Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full five stars from you in the future. Thank you for staying with us, please travel safely, and we hope you will return soon.Best regards,Danielle Ward Gallery Team Lead
par un voyageur de Grand Rapids
Publié le 26 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 mars 2024 par Danielle Ward , Gestion de l’hôtel
Dear Andrew,Thank you for taking the time to leave a review with a 5/5 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderfull staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Danielle Ward , Gestion de l’hôtel
Dear Jolene,Thank you for completing out Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be . I greatly appreciate your kinds words and they will be celebrated with the entire team.If I can be any assistance to you, please contact me directly. We look forward to being of service to you in the near future.Best Regards,Danielle Ward Gallery Team Lead
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Danielle Ward , Gestion de l’hôtel
Dear Jim,Thank you for taking the time to leave a review with a 10/10 rating. We are glad to hear you got to benefit from our great downtown location and interact with our wonderful staff! We hope to see you soon!Best Regards,Danielle Ward Gallery Team Lead
par un voyageur
Publié le 25 févr. 2024 sur Expedia
The entry way and check in area could have better signage as the staff did not greet guests. Although, restaurant/bar staff was attentive and excellent. The room was clean but the toilet needs to be fixed, there was something shoved under it and made loud noise every time pressure was put on it.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par MacKenzie A., Gestion de l’hôtel
Thank you for taking the time to provide us with your feedback. We appreciate your comments regarding the signage in our entryway and check-in area, and we apologize for any confusion you experienced. Your feedback helps us identify areas for improvement, and we will certainly review our signage to ensure it is clear and visible for our guests.We're delighted to hear that you had a positive experience with our restaurant and bar staff. Providing attentive and excellent service is a top priority for us, and we're glad they were able to meet your expectations.However, we apologize for the issue you encountered with the toilet in your room. We take cleanliness and maintenance very seriously, and we regret any inconvenience this may have caused. Rest assured, we will address this issue promptly to ensure it is resolved for future guests.Your feedback is invaluable to us as we strive to continuously improve our guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. If there's anything else we can do to make your next stay with us even better, please don't hesitate to let us know. Thank you for choosing to stay with us.
par un voyageur
Publié le 22 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 févr. 2024 par MacKenzie A., Gestion de l’hôtel
Thank you, Steve, for taking the time to share your feedback and awarding us a 4/5 star rating. We're glad to hear that you had a positive experience during your stay with us. However, we also noticed there might be areas where we could have improved to make your stay even better. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay. If there's anything specific you'd like to share with us to help us improve, please feel free to reach out. We greatly appreciate your support and look forward to exceeding your expectations on your next visit.
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 févr. 2024 par MacKenzie A., Gestion de l’hôtel
Thank you so much for awarding us a perfect 5/5 star rating! We're thrilled to hear that you had such a wonderful experience during your stay with us. Providing excellent service and ensuring our guests' satisfaction is our top priority, and we're delighted that we met your expectations. Your feedback means the world to us, and we can't wait to welcome you back for another fantastic stay in the future! If there's anything more we can do to make your next visit even more memorable, please don't hesitate to let us know.
par un voyageur
Publié le 20 févr. 2024 sur Hotels
We checked into our room around five. Sat down for a little bit went out to get food. Came back to our hotel sat down and started eating. We were on our way to a show when all of a sudden I noticed some blood spots on the corner of my sheets. On a spot where neither of us had been,
On the edge or someone is making it. We try not to make a big fuss, we went downstairs and told the front desk clerk what the problem was. They apologized, took a note and wrote down my room number. I let them know we would be gone for about 3 to 4 hours so no one will be in our room. They can change the sheets. They said OK they will get that done for us. we go to the show, we come back 3 1/2 hours later go to our room. The same exact sheets are still on the bed. No one came and changed them. I went downstairs to ask why these had not been taken care of. It is now almost midnight And we had a few drinks and we’re out all night. Would like to be in bed but now we can’t. They tell us no one can change our sheets, but we gotta change rooms. So we had to gather up all of our things, go all the way back downstairs, check out of that room, get new room, keys, then go up eight higher floors then we were to check in after midnight to finally go to bed . We were told we’re getting an upgrade. It was the same exact style room we had. For check out that morning I went upfront and told them what happened because I was still a little upset and all they offered was free parking. Which I feel that’s not right
Commentaires de Gestion de l’hôtel
22 févr. 2024 par MacKenzie A., Gestion de l’hôtel
Thank you, Anissa, for bringing this to our attention, we sincerely apologize for the inconvenience and frustration you experienced during your stay. It is deeply concerning to hear about the issue with the sheets not being changed despite your request. This is not reflective of the high standards of cleanliness and service we aim to uphold.We understand the importance of promptly addressing guest concerns, and we regret to hear that we fell short in this instance. Rest assured, we will investigate this matter thoroughly with our housekeeping and front desk teams to ensure that proper procedures are followed to prevent similar incidents from occurring in the future.We also apologize for the inconvenience of changing rooms late at night and the lack of a significant compensation offer upon check-out. Your feedback is invaluable to us, and we will use it to improve our processes and better serve our guests.We genuinely appreciate your understanding and patience, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience on your next visit. If there is anything further we can do to make amends, please don't hesitate to reach out to us directly.
