Note fondée sur 797 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 déc. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
1 janv. 2020 par Adrian Pickard Pesort General Manager, Gestion de l’hôtel
Thank you for taking the time to post a positive review following your recent stay at Belton Woods, I am delighted that you enjoyed your time with us I will ensure that your review is shared with the team, such feedback is always a pleasure to pass on and I know the team will be truly motivated by your recognition of the service and standards they work hard to deliver. The team and I look forward to welcoming you back to Belton Woods in the future.
par John
Publié le 25 sept. 2015 sur Hotels
par WE
Publié le 24 sept. 2013 sur Hotels
par un voyageur
Great hotel but please sort out EV charging
Publié le 5 mars 2024 sur HotelsLovely hotel with good facilities and friendly helpful staff. Would have been 5 stars but they really need to make sure cars not charging are not in the EV charging spaces
Commentaires de Gestion de l’hôtel
11 mars 2024 par Mike Stenson, Gestion de l’hôtel
Dear Jeremy,Thank you for sharing your experience at the hotel. Your feedback is truly valuable as it helps us improve our services. We will definitely address the issue of non-charging cars occupying EV charging spaces to ensure a better experience for all guests. If you have any further suggestions or concerns, please do not hesitate to let us know.RegardsMike StensonGeneral Manager
par un voyageur
Nice comfortable stay
Publié le 28 févr. 2024 sur HotelsVery nice hotel with modern and clean facilities. Pleasant comfortable room. We booked a deluxe kingsize twin room but on arrival only had one bed between 3 of us. They offered to put another bed in but that would have meant the room was very pokey. In the end we were given a bigger room with 2 beds, which is what I originally booked through hotels.com
Commentaires de Gestion de l’hôtel
29 févr. 2024 par Mike Stenson, Gestion de l’hôtel
Dear Nick,I appreciate you sharing your experience with the hotel, and I'm glad to hear that the situation was resolved to your satisfaction in the end. It's important for hotels to ensure accuracy and comfort when fulfilling guests' bookings, and it's great to know that they were able to accommodate your original request. If you have any further feedback or need assistance with future bookings, feel free to let me know.RegardsMike StensonGeneral Manager
par un voyageur
Publié le 26 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 févr. 2024 par Mike Stenson, Gestion de l’hôtel
Dear R,Thank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
par un voyageur
Publié le 25 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 févr. 2024 par Mike Stenson, Gestion de l’hôtel
Dear TravelerThank you so much for the 5 Star review. Team Belton Woods is looking forward to welcoming you back soon.RegardsMike StensonGeneral Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
Clean rooms, nice breakfast. Some staff not so welcoming, particularly reception staff which is a shame. Main issue was we left our costumes behind in the changing rooms and emailed them twice and called them a number of times with no response. A week later I managed to get hold of someone in leisure who said they didn’t have them in lost property and ‘was just one of those things’. Very disappointed as had they’d responded earlier they may have been a chance they’d been found.
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Mike Stenson, Gestion de l’hôtel
Dear Rachel,I'm sorry to hear about your experience. It's truly disappointing when expectations are not met, especially when it involves lost items. Your feedback is valuable and helps us improve our services. I will ensure that this concern is shared with the relevant team for further investigation and resolution. Please accept our sincere apologies for any inconvenience caused, and thank you for bringing this to our attention.RegardsMike StensonGeneral Manager
par un voyageur de London
Publié le 24 févr. 2024 sur Expedia
Very good would stay again
Commentaires de Gestion de l’hôtel
26 févr. 2024 par Mike Stenson, Gestion de l’hôtel
Dear Ian,I'm glad to hear that you had a positive experience! We would be delighted to welcome you back anytime. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.RegardsMike StensonGeneral Manager
par un voyageur
Publié le 18 févr. 2024 sur Expedia
A few days before arrival, I received a message from the hotel asking if I would like to make a dinner reservation, which I thought was a nice touch. I replied and requested a table. Upon arrival, I mentioned the dinner reservation to the receptionist who informed me, "no reservation had been made, and if I had received a message, it would have been from Qhotels, not this hotel." I was then informed that the restaurant was fully booked, and the only thing I could do was speak to the restaurant staff. After speaking to the restaurant staff and showing them the message I had received and my reply, I was told I could eat at 6 but not to be late. The issue was made out like it was my fault.
We did use the pool, sauna, steam room, and gym in the morning before we checked in, which was great. We also used it the following day after we had checked out. This is a big positive; however, the pool is a strange combo of a leisure center and a spa. There are a few loungers, the pool is cold, and once it fills with kids, you have no chance of relaxing. We were there on a Saturday.
The dinner was overpriced, and portions were small, but it was nice and well-cooked. The breakfast is very good and had a really good selection of healthy options.
The room was very dated and in desperate need of refurbishment. Having a dog barking a few doors down for 3 hours early evening was far from ideal.
We didn't use the spa but he pool/sauna/steam room are not great.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Mike Stenson, Gestion de l’hôtel
Dear Daniel,It is truly disappointing to hear about your experience with the hotel's dinner reservation process. Customer service is paramount in the hospitality industry, and it sounds like there was a breakdown in communication that led to inconvenience on your part. It's important for hotels to ensure that their systems are aligned and that messages are accurately relayed to avoid such situations. Your feedback is valuable, and we hope that the hotel takes proactive steps to improve their processes for a better guest experience in the future. If you need any further assistance or have any other concerns, please do not hesitate to reach out.RegardsMike StensonGeneral Manager
