Note fondée sur 155 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 18 mai 2024
Our needed simple maintenance. Arm on office chair needed tightening. Shower curtain rod needed repair. Shelf needed to be screwed into wall. Two story with no elevator.
Commentaires de Gestion de l’hôtel
20 mai 2024 par -Front Desk , Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for any inconvenience caused by the maintenance issues.Office chair arm: We will have the arm tightened promptly.Shower curtain rod: Our team will repair or replace the rod immediately.Shelf installation: We'll securely screw the shelf into the wall as soon as possible.Two-story building with no elevator: Our staff is available to assist with carrying items upstairs.We appreciate your understanding and are committed to ensuring a comfortable stay. If you need further assistance, please let us know.
par un voyageur
Publié le 15 mai 2024
Commentaires de Gestion de l’hôtel
20 mai 2024 par -Front Desk , Gestion de l’hôtel
Dear Guest,Thank you for your feedback and for rating your experience. We appreciate your honesty and would love to learn more about what we can do to improve. If there are any specific areas you feel we could have done better in, please don't hesitate to let us know. Your satisfaction is our priority, and we're committed to making your next stay with us a 5-star experience.
par un voyageur
Publié le 12 mai 2024
Clean
Commentaires de Gestion de l’hôtel
12 mai 2024 par - Front Desk, Gestion de l’hôtel
Dear Guest,Thank you for mentioning that the room was clean! We take pride in maintaining high standards of cleanliness to ensure our guests have a comfortable and enjoyable stay. If there's anything else you appreciated about your experience or if you have any suggestions for further improvement, please feel free to let us know. We're here to ensure your stay is as pleasant as possible.
par un voyageur
Publié le 20 févr. 2024 sur Expedia
The staff are so good
Commentaires de Gestion de l’hôtel
22 févr. 2024 par - Front Desk, Gestion de l’hôtel
Dear Cleo, We're delighted to hear that you found our staff to be exceptional. Providing excellent service is a top priority for us, and we're thrilled that our team exceeded your expectations. We look forward to welcoming you back for another wonderful experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Staff was polite. The facility was dirty and smelled awful. The shower in my room did not work. Secured doors to exterior did not lock properly.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par - Front Desk, Gestion de l’hôtel
Dear Kristi, We're grateful for your acknowledgment of our polite staff. However, we sincerely apologize for the cleanliness issues, unpleasant odor, malfunctioning shower, and door lock concerns you encountered. Rest assured, we're addressing these promptly to ensure a more comfortable experience for our guests.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Water pressure for showers was almost none existent
Commentaires de Gestion de l’hôtel
10 févr. 2024 par - Front Desk, Gestion de l’hôtel
Dear Guest, We sincerely apologize for the inconvenience you experienced with the water pressure during your shower. Ensuring a comfortable and enjoyable stay for our guests is our top priority, and we regret that we fell short in this aspect. Rest assured, we will promptly investigate and address the issue to ensure that it is resolved to the highest standards. Your feedback is invaluable to us, and we thank you for bringing this matter to our attention.
par un voyageur
Publié le 10 févr. 2024 sur Expedia
Could hear things through the walls
Commentaires de Gestion de l’hôtel
16 févr. 2024 par - Front Desk, Gestion de l’hôtel
Dear Guest, I apologize for any inconvenience caused by noise transmission through the walls. Rest assured, we take guest comfort seriously. We'll investigate the issue promptly and implement necessary measures to minimize sound disturbance, ensuring a peaceful stay for all our guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 8 févr. 2024 sur Expedia
It is a good night's stay for the price. The bed was comfy. The breakfast met our needs. We really appreciate a place that welcomes our dog too!
The shower was pretty pitiful and please fix your ice maker! It has been broken for over a month now.
Commentaires de Gestion de l’hôtel
9 févr. 2024 par - Front Desk, Gestion de l’hôtel
Dear Guest, Thank you for your review and for choosing our hotel. We're delighted you enjoyed the comfortable bed, breakfast, and our pet-friendly policy. We apologize for the issues with the shower and the ice maker; rest assured, we're addressing these promptly to improve your future stays.
par un voyageur
Publié le 8 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 févr. 2024 par - Front Desk, Gestion de l’hôtel
Dear Guest, Thank you for the full rating and positive feedback! We're thrilled to hear that you had a great experience during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay in the future!
par un voyageur
Publié le 2 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 févr. 2024 par - Front Desk, Gestion de l’hôtel
"We're overjoyed by your positive feedback! It fuels our dedication to providing outstanding experiences, and we look forward to your next visit."
