Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 janv. 2024 sur Hotels
Super, personnel au petit soin. Tres bon séjours
Commentaires de Gestion de l’hôtel
26 janv. 2024 par Linh Tran, Gestion de l’hôtel
Dear Mr. Jean Loup,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
par un voyageur
Publié le 23 avr. 2023 sur Hotels
Wow!!! Juste Wow! On est servis comme des rois les lieux sont magnifiques, l’emplacement et parfait. Le personnel est hyper attentionné. Le déjeuner vaut la peine d’être pris, il y a vraiment beaucoup de choix et c’est délicieux. Les piscines sont magnifiques et propre. Le lieu est calme et reposant. La chambre est grande et la vue sur la baie est très belle. Nous avons ajouté une nuit de plus parce que nous ne voulions pas quitter!
par un voyageur
Publié le 6 janv. 2024 sur Expedia
Huge hotel, but no people. Had the staff to myself so service was excellent.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Linh Tran, Gestion de l’hôtel
Dear Mr. James,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your kind words and comments shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager
par un voyageur de Falls Church
Publié le 24 déc. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
17 janv. 2024 par Linh Tran, Gestion de l’hôtel
Dear Mr. Nam,Thank you for taking the time to tell us about your experience at Best Western Premier Sapphire Ha Long. Guest experience has always been at the heart of everything we do. We are delighted to learn that you had such memorable stay with us.Your high rating shall be shared with our team and we do hope to have pleasure of welcoming you back soon.Warmest regards, Linh Tran Guest Relations Manager
par un voyageur
Publié le 5 déc. 2023 sur Expedia
Cleaniness and super nice and helpful receptionist
Commentaires de Gestion de l’hôtel
7 déc. 2023 par Linh Tran, Gestion de l’hôtel
Dear Ms. Catherine, Thank you for choosing Best Western Premier Sapphire Ha Long for your recent stay!We love to hear that you have enjoyed your stay with us, and especially was satisfied with our facility and our hospitality. Our team is dedicated to providing you with an exceptional level of service; therefore, it is very rewarding to know that we made your stay a memorable one.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back to our hotel and provide you with an even more enjoyable experience.Warmest regards, Linh Tran Guest Relations Manager
par un voyageur
Trevligt med hög standard
Publié le 6 nov. 2023 sur HotelsModernt och trevligt hotell med hög servicenivå. Rummen mycket välutrustade och rymliga. Här finns allt man behöver för en bekväm vistelse. Medarbetarna mycket hjälpsamma och var till stor hjälp när det gällde att hitta restauranger och ordna transporter. Rekommenderas starkt!
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Linh Tran, Gestion de l’hôtel
Dear Mr. Georg Schwarz,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
par un voyageur
Publié le 18 oct. 2023 sur Expedia
The room service was expensive and the food was just alright. The staff were nice and attentive. Except I was told I wasn't allow to sit to smoke but had to stand. It was late in the evening and there was no other guest around. Be prepared for a deposit of about 2 million dong in cash or on credit card.
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Linh Tran, Gestion de l’hôtel
Dear Ms. Bergeron Ngoc,Thank you so much for staying with us at Best Western Premier Sapphire Ha Long during your recent visit and for your detailed review, particularly about room service, smoking regulation, deposit...Please rest assured that we have noted your comments and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
par un voyageur
Ok hotel but service from the staff was terrible..
Publié le 10 août 2023 sur HotelsSpacy rooms, nothing special in terms of facilities and surroundings. Funny with a small kitchen, but no pots, pans, plates etc. Hotel staff not service minded at all, and we had to argue in order to get an extra blanket to our grown up kids, who had to share a double bed. Neither helpful in regards to getting a taxi to a cruise that we had booked in advance, until we agreed to pay extra.
Commentaires de Gestion de l’hôtel
13 août 2023 par Linh Tran - Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Ricky,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Please rest assured that we have noted your comments about our hotel services and shared with our management team to ensure that we could improve soon to deliver the most comfortable experience to our guests.Thank you for raising your concern and we hope that you will give us another opportunity in the future.Warmest regards,
par un voyageur
Publié le 6 août 2023 sur Expedia
New and Clean
Commentaires de Gestion de l’hôtel
7 août 2023 par Linh Tran - Guest Relations Manager, Gestion de l’hôtel
Dear Mr. Marcel,Thank you for taking the time to share your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services. We certainly enjoyed looking after you and are excited to welcome you back!Warmest regards,
par un voyageur
Publié le 16 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
28 juill. 2023 par Linh Tran, Gestion de l’hôtel
Dear Mr. Max Robichaud Thank you for taking the time to share for your experience at Best Western Premier Sapphire Ha Long.Creating memorable experience to our valued guests is what I and the team take great pride on. It is delightful to learn that you had amazing experience and enjoyed our facilities and services.We certainly enjoyed looking after you and are excited to welcome you back! Warmest regards, Linh Tran Guest Relations Manager
