Note fondée sur 694 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 20 févr. 2024 sur Hotels
par un voyageur
Publié le 1 févr. 2024 sur Expedia
par un voyageur
Pay more and stay elsewhere
Publié le 30 janv. 2024 sur HotelsI reserved a room several weeks before my stay. When I checked in, the clerk was first too busy on her phone in the lounge area, and then when she meandered over to check me in, no apology for the wait. I was assigned a room behind/beside the elevator, so all night I had to listen to that. The HVAC unit in the window/wall was very noisy, with two options - noisy fan continually running (with the accompanying drying out of sinuses), or noisily kicking on and off all night. With that noise as well as the useless pillows (too soft to use only one, too tall when piled), I got very little sleep. I would recommend paying more and staying somewhere else.
par un voyageur
Publié le 29 janv. 2024 sur Expedia
My stay was an ok stay for the most part I stayed the whole weekend Friday to Sunday. My second day there and my room didn’t get clean while I was gone. And today once I checked out I walked out to my front license plate on the ground someone hit my car inside the hotel parking lot and they did not accommodate me for it. Overall rate 7.5
par un voyageur de Chicago
Publié le 26 janv. 2024 sur Expedia
for one night and the continent breakfast is good wonderful stay it's just the location besides that no problem
par un voyageur de Winona Lake
Publié le 21 janv. 2024 sur Expedia
Old and worn out - bed was super uncomfortable. Staff were nice, but there are a few other hotels right next door that look newer. Wish we had booked one of those instead!
Commentaires de Gestion de l’hôtel
22 janv. 2024 par Matthew, Gestion de l’hôtel
Dear Jennifer,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard. I am glad the staff was able to take great care of you but I am sorry to hear about the beds.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.Sincerely,Matthew UtzFairfield by Marriott Chicago Southeast/Hammond, IN
par un voyageur
Publié le 6 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 janv. 2024 par Lynsey A. - General Manager, Gestion de l’hôtel
Dear Latonia,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 1 janv. 2024 sur Hotels
It was one of the cleanest hotels I have stood at in Indiana will stay there when I come back
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Lynsey A. - General Manager, Gestion de l’hôtel
Dear Charles,On behalf of the entire hotel team, I want to thank you for sharing about your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
par un voyageur
Yikes
Publié le 29 déc. 2023 sur HotelsThe hotel is basically on the middle of the highway. Terrible location. Bleak, dingy, gross. The front desk person was unhelpful at best. A group of my family was in different rooms for a funeral. My parent’s room had ripped curtains and a dirty toilet. My room had a dirty toilet. My sister’s room had mold in the shower. The halls reek of cigarette smoke. Marriott needs to remove this hotel from its portfolio
Commentaires de Gestion de l’hôtel
5 janv. 2024 par Lynsey A. - General Manager, Gestion de l’hôtel
Dear Lisa,Thank you for taking the time to let us know about your experience while staying with us. Your experience is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership teams to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
