Note fondée sur 32 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 juin 2023 sur Hotels
Commentaires de Gestion de l’hôtel
13 juin 2023 par Darren Minton, Gestion de l’hôtel
Thank you for your 10/10 review! We're delighted you enjoyed your stay here. Many thanks, Darren
par un voyageur
Stop Off
Publié le 27 oct. 2023 sur HotelsA very warm welcome. The hotel is in a beautiful location but is a bit tired. However it is gradually being refurbished. Our room was very comfortable and warm. Breakfast was excellent with everything freshly cooked. We would definitely stay here again.
Commentaires de Gestion de l’hôtel
27 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you for your positive review, Rhona. I'm glad you enjoyed your stay! We have made excellent progress on the renovations in our relatively short time at Navidale House - and much more work is planned for the quieter winter months ahead. Many thanks, Darren
par un voyageur
Publié le 5 oct. 2023 sur Expedia
Convenient for our trip. Very welcoming hostess and helpful staff
Commentaires de Gestion de l’hôtel
15 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you for the positive review, Richard. I'm pleased you enjoyed your stay! Many thanks, Darren
par un voyageur
Location near the sea
Publié le 2 oct. 2023 sur HotelsOwners are working hard to upgrade the facility. Very friendly and nothing was a problem. Nice breakfast, but there is an extra fee.
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you for the positive review, Barbara. If you book a bed & breakfast rate, there is no charge for breakfast. However, you booked a room-only rate and then decided you’d like to have breakfast with us, as such there was a charge. Many thanks, Darren
par un voyageur
Lovely family run B&B
Publié le 17 sept. 2023 sur HotelsBeing run as a B&B currently. Lovely room, but had some issues with hot water. Owners very responsive to that and extremely friendly
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you for the positive review, Simon. Apologies for the slight lack of hot water, we found the issue and managed to resolve it promptly. Many thanks, Darren
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Nice little Hotel , room with a lovely view
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you for the positive review, Kenneth. Many thanks, Darren
par un voyageur
Publié le 26 août 2023 sur Expedia
Characterful old lodge gives a lovely glimpse of Scottish life.
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you very much for the kind review, Rose. I’m delighted you enjoyed your stay. Many thanks, Darren
par un voyageur
Publié le 9 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2023 par Darren Minton, Gestion de l’hôtel
Thank you very much for the positive review, Andrea! Many thanks, Darren
par un voyageur de glasgow
Publié le 27 juill. 2023 sur Expedia
Not as good as our last stay.
Combination of no longer having breakfast included in the room rate seems to be a mistake from the owners.
Price point equivalent adds an ok breakfast at the same overall price so adds value when dining out options are limited locally.
Service was a bit unique and not representative of previous visit just a few weeks ago.
Would implore the owners to revisit their model as we wouldn't stay here and pay a premium for an albeit great breakfast again when we are only looking for a bed for the night and can pay half the price to stay elsewhere.
Shame, as our last trip was great, but we won't be back.
Give them a go though and I'm sure you will enjoy the place. Despite its age the owners are slowly refurbing and refreshing which gives it great charm but if you are price focused, broaden your search area.
Commentaires de Gestion de l’hôtel
27 juill. 2023 par Darren Minton, Gestion de l’hôtel
Hi David, I think there has been a big misunderstanding here - we have not changed our pricing or breakfast policy since your last visit. We have always offered a 'room only' rate and a 'bed and breakfast' rate - in fact, booking websites such as this negatively affect us if we do not offer these different rate plans. If guests know they do not want breakfast, it is entirely unfair to charge a 'one size fits all' room rate in which they are paying for breakfast. The only difference between your last visit and this most recent visit, was you selected the room only rate this time. Of course, if somebody has booked a room only rate and wants to add on breakfast, there is a charge for this. I'm sure you don't expect us to offer free breakfast to those that have specifically chosen a cheaper room rate that doesn't include breakfast.It does seem unfair that we're being marked down heavily here for an issue that we could have done nothing to prevent - we cannot select your room rate for you. And it's certainly a shame that you have said you won't be back because of this.All the best,Darren
par un voyageur
Publié le 29 juin 2023 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2023 par Darren Minton, Gestion de l’hôtel
Thanks for your review, Simon. We're disappointed to only receive a 3/5, but unfortunately as no comments have been made I'm not able to respond further. Many thanks, Darren
