Note fondée sur 176 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,7 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 févr. 2024 par The Bay Apartments, Gestion de l’hôtel
Thanks Michael! We hope to welcome you back again one day.
par un voyageur
Publié le 15 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
17 janv. 2024 par The Bay Apartments - Guest Relations, Gestion de l’hôtel
Thanks so much Amanda!
par un voyageur
Publié le 7 janv. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
9 janv. 2024 par The Bay Apartments - Guest Relations, Gestion de l’hôtel
Thanks Nathan, we love that you had a 5/5 stay with us recently and we hope that it is not too long until we are able to welcome you back again.
par un voyageur
Publié le 21 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2023 par Kim , Gestion de l’hôtel
Thanks for a 10/10 review Ian!Happy travels! Cheers Kim and The Bay team
par un voyageur
Publié le 12 nov. 2023 sur Expedia
Could not fault this property - spacious, clean, well equipped, beautiful views and friendly helpful staff. Will definitely be back!
Commentaires de Gestion de l’hôtel
17 nov. 2023 par The Bay Apartments, Gestion de l’hôtel
We are thrilled to receive your glowing review, Lisa! Thank you for taking the time to leave your 5 out of 5 rating and lovely comments. We appreciate you mentioning our high cleaning standards and look forward to welcoming you back to The Bay soon.
par un voyageur
Ocean view
Publié le 9 nov. 2023 sur HotelsGreat place, spacious and comfortable
Commentaires de Gestion de l’hôtel
10 nov. 2023 par Kim , Gestion de l’hôtel
Hi there and thank you so much for your 10 out 10 review! So great to hear you enjoyed your stay with us. Happy travels, The Bay Team
par un voyageur
Publié le 12 oct. 2023 sur Wotif
Great location.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Kim , Gestion de l’hôtel
Thanks so much for your review Leightyn!Cheers, The Bay team
par un voyageur
Publié le 11 oct. 2023 sur Expedia
Had another nice stay at the Bay apartments. The furnishings are a little tired but the layout and of the apartment was great. The view of water and trees is wonderful.
Commentaires de Gestion de l’hôtel
12 oct. 2023 par Kim , Gestion de l’hôtel
Hi Margaret and thank you so much for your review. Wonderful that you enjoyed your stay with us again. The apartment you stayed in has just been sold and will be having new furnishings very shortly.Hope to see you again another time!Best wishes, Kim and The Bay Team
par un voyageur
Publié le 26 sept. 2023 sur Expedia
A great spacious apartment with a great view, nice and quiet - clean comfy, great stay and would highly recommend
Commentaires de Gestion de l’hôtel
27 sept. 2023 par The Bay Apartments - Guest Relations, Gestion de l’hôtel
Thank you so much Renee for your wonderful review. Our team hope to welcome you back again one day soon.
par un voyageur
Publié le 24 sept. 2023 sur Lastminute
Overall the apartment was nice. Except the ensuite bathroom. It was full of mould. So bad that my wife refused to shower in it. Even the shower head had mould on it. Luckily the apartment had two bathrooms and the second was mould free. Took plenty of photos of it.
Commentaires de Gestion de l’hôtel
6 nov. 2023 par The Bay Apartments - Guest Relations, Gestion de l’hôtel
Hi Andrew. We appreciate your feedback regarding your recent stay at our apartment. While we are pleased to hear that you found the overall experience enjoyable, we understand your concerns about the ensuite bathroom.We sincerely apologise for the inconvenience you encountered with the presence of mould in the ensuite bathroom. We value your comfort and well-being, and we want all our guests to have a pleasant stay. We do regret that we were not able to address the issue during your stay, as we did try to reach out to you daily to resolve the matter.After your departure, we were pleased to have the opportunity to connect with you, and we acted promptly to provide a refund of 300 as a gesture of goodwill. We are committed to addressing and rectifying any concerns our guests may have, and your feedback is instrumental in helping us improve our services and guest experiences.Your acknowledgment of our prompt response via your email to your concerns is greatly appreciated. We hope that, despite this inconvenience, you can focus on the positive aspects of your stay and hope that you will stay with us again in the future.
