Note fondée sur 12 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great place for a weekend away
Publié le 27 juill. 2023 sur HomeAwayHouse was great and spacious. Could’ve been a little cleaner, but not awful. Would recommend supplying a little more cleaning supplies just under the kitchen sink to allow other guests to clean up while staying… Clorox wipes, a vacuum that works, extra hand towels ….all would’ve been great. Beds were comfortable and plenty of room for everyone. The garage and games were an awesome bonus and the paddle boards and kayaks were a hit! But you do have to walk about a 100 yards through the water/weeds if you want to be out in the lake!
Commentaires de Gestion de l’hôtel
7 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Kristen, the homeowner has asked us to pass along the following response: "We appreciate this feedback. The lake is unusually low this year so the weeds are much worse than usual. We had a weed removal company come out and clear a 2000-square-foot swimming area next to the shore/dock as well as a 10-foot wide channel to the lake immediately after your stay. We just purchased a new Eureka bagless vacuum with a cord to supplement the cordless vacuum you're referencing, and it has incredible suction power. We have restocked all of the supplies and added Clorox wipes for our guest's convenience. We will ask our cleaners to leave out more hand towels for guests. However, we do provide a washer/dryer with detergent and dryer sheets in case guests run out of clean towels/hand towels during their stay as well. We are sorry your stay fell short of 5 stars. We have taken steps to ensure a 5-star stay for future guests. We appreciate you staying with us and hope you'll let us make it up to you in the future. Thank you!"
par un voyageur de St. Paul Park
Christmas Time Together
Publié le 20 déc. 2022 sur HomeAwayThe property itself was awesome! We loved the space! We enjoyed both the house and the game room and also enjoyed the outdoor space! The process to check in was easy but asked a few questions that never got answered. It was a snow storm and the driveway was cleared before we got there and checked a couple times while we were there!
Okay onto our cons: if you offer hide a beds and blow up beds. I feel that sheets, blankets and pillows should be offered. And that the blow up bed should hold air (even for a 2 year old). It had a hole in it and was sticky! Bathrooms all had a partial roll of toilet paper. We reserved for 8 adults and 6 babies. We would have brought toilet paper if we had known. Instead we had to go buy some. Also there weren't any hand towels for the bathrooms! If we had known we would have brought some. Made a Christmas meal that entailed mashed potatoes. The hand mixer didn't work.
All in all. We loved our time. Just needed a few things that we are used to at all other places that we have stayed.
Commentaires de Gestion de l’hôtel
17 janv. 2023 par VrboOwner, Gestion de l’hôtel
Hi Dawn j, we want all of our guests to rest easy when they stay with us, and we're sorry that you experienced some issues during your trip. We followed up with the homeowner after reading your feedback, and they wanted to share the following:
- We're sorry to hear your stay fell short of your expectations, and we appreciate your feedback. This feedback is critical in helping us identify areas in need of improvement.
- We were not aware that the air bed had a hole or the hand mixer was broken, we appreciate you bringing this to our attention and have since replaced the hand mixer and removed the air bed. Our Lake House will still sleep a total of 16 guests, including the pull out couch.
- Sheets, blankets, and pillows for the pull out bed can be found located in the upstairs living room closet next to the exterior door.
- We have followed up with our cleaning service and notified them that partial rolls of toilet paper are not acceptable and to ensure hand towels are left out for our guest's use, as this is customary.
- We're happy to hear that you loved your time at our place, despite the shortcomings, and hope you will give us the opportunity to provide you with a 5-star experience that you truly deserve in the future. Thank you for choosing to stay with us at Edgewater Escape, we truly appreciate it.
We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.
par un voyageur
Fun Place
Publié le 9 oct. 2022 sur HomeAwayThere is a lot to like about this property, however we were very disappointed in the cleanliness of the property. left a list for cleaning crew or host. also the bunks are not stable enough for teens to adults. otherwise, we enjoyed the property.
Commentaires de Gestion de l’hôtel
6 déc. 2022 par VrboOwner, Gestion de l’hôtel
Hi Lisa, after going over your feedback with the homeowner, they wanted to share the following: "We're sorry to hear that your stay wasn’t a 5-star experience as we strive to exceed our guest's expectations. We certainly would have made accommodations for those things that we fell short on, we're sorry we didn’t get the opportunity to do so. We'll collaborate with our cleaning team since this is not consistent with our cleaning expectations to ensure this issue does not recur for future guests. We are accustomed to providing a 5-star experience for all of our guests and making your time at our home the best it can be. Thanks for your feedback. We will continue to work hard to provide an ideal experience for all guests!"
par un voyageur
Family vacation
Publié le 26 août 2022 sur HomeAwayLoved the property and really enjoyed our stay.
My grandkids loved the bunk room, paddle boarding, kayaking, fishing off the dock and the game room was a huge hit.
Thank you for sharing your vacation home with us.
Best,
Blackwell family
par un voyageur
Family get away.
Publié le 22 août 2022 sur HomeAwayMy family had a wonderful time at the vacation house. We made beautiful memories.
par un voyageur
Edgewater Escape was Perfect!
Publié le 31 juill. 2022 sur HomeAwayEnjoyed a 4 night stay with 7 adults and 4 children at Edgewater Escape! Wonderful location, lots of fun things to do, and a gorgeous view on the lake. Enjoyed kayaking, games, and bonfires! Would highly recommend!
par un voyageur
A great vacation home for a big group!
Publié le 24 juill. 2022 sur HomeAwayWe had a group of 13 people, 5 kids and 8 adults... it was nice to have a space that was big enough for all of us! We really enjoyed having the game space above the garage, especially after the kids went to bed so we didn't have to stay super quiet. We were surprised by the lack of sandy space on the shoreline as shown in the photos. The water was high and so were the weeds so our kids didn't get an opportunity to swim in that area. But the availability of kayaks and the paddleboard along with fishing equipment was a nice perk to have! The host was very communicative and helpful! Overall, we recommend this place if you're looking for a nice escape with beautiful views.
par un voyageur
Awesome stay
Publié le 3 juill. 2022 sur HomeAwayEdgewater Escape is a wonderful large lakeside home that has everything our family needed for our vacation. We were able to put our boat, pontoon and jet skis in the lake right at the beach in front of the house. The house was extremely well stocked with lots of extra garbage bags, toilet paper, all the kitchen gear that we needed. Washer and drier worked great. Our whole family (ages 11-82) enjoyed our stay!
par un voyageur de -
Memorial Weekend 2022
Publié le 31 mai 2022 sur HomeAwayOur family of 11 adults, 2 children and some pups had a wonderful time at Edgewater Escape. The Owner was very helpful when we (the older generation) had trouble navigating the Direct TV, he took all the time needed and held our hands to get things up and running. There are enough TV's that everyone in our party could manage their own programs. There was plenty of room for all of us at all times. The kitchen is perfect for a large size group with ample serving space with the huge center island. The game room was super fun with its own space including a deck overlooking the lake. The fire pit was put to good use and it was fun to see all of the night time fires from across the lake. The wild life was fantastic, eagles, loons, beaver, fox, muskrat and more. We had great fishing, mostly northern pike. Thank you Edgewater Escape, we will be back again.
par un voyageur de Sparta, NJ
Family Holiday
Publié le 5 janv. 2022 sur HomeAwayGreat house for our family holiday. Would book again!
