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"Friendly staff, great location"

"Close to dining area, convenient stores, market, banks, trams, MTR & taxis, etc. Staff are very nice. I only found out now as I’ve several bookings but have trips in between, I can store luggages with them for free. That’s a big bonus. If they have self service for laundry, that would be even better. If their restaurant opening hrs are longer, that would help, too. Overall, we like the hotel & will certainly be back in future."

"Service "

"Great location but beds are rock hard "

"Close to sports facilities. "

"The Grand Hyatt is very well located, has amazing views with floor to ceiling windows. The staff were amazing and very tentative to provide help and support when needed. The rooms were spacious and very well decorated. Although the pool area was very inviting and the gym offered all that you needed including a sauna. A BIG negative is smoking is still allowed (almost encouraged with all the ashtrays everywhere) throughout the pool area. This was made worse by having the entrance designed for people to smoke, so when going to the pool or sauna you would need to walk a gauntlet of smokers - not pleasant at all. The pool was also in need of a good clean, did not make doing laps refreshing at all."