Note fondée sur 206 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 févr. 2024 sur Expedia
Booked my stay for this hotel, with a conformation/ booking Then comes the day i am traveling to my destination, this hotel. I get a call half way there that they are overbooked and only have a single queen bed room for me that is available. I asked what happened to my room, which was paid for, and confirmed. The lady then says im sorry were over booked and this is all we have left. This was unacceptable. I told them to cancel it. Not 2 hours later I get another call from the same hotel, different person, telling me the same thing. That they were over booked and only had x available. I then had the same conversation about paying for and having a conformation #. Told her to cancel it. Seeing how they gave my paid for room away. And the fact that 2 different people called me from the same hotel, tells me they don't communicate within their hotel. And they dont pay attention to confirmed bookings. I would like ny money back for this. I didn't get the room i booked and paid for. I went to another hotel. And had no issues with my booking online. I have never had this problem with Expedia until now. And i will no longer be using this site. Thank you. If i could please get a refund for a room that was sold out from under me that would be GREAT.
Commentaires de Gestion de l’hôtel
22 févr. 2024 par Codie, Gestion de l’hôtel
HI, good morning and I want to start off by saying that we truly apologize for the inconvenience caused to you and we do not want this issue for any of our customers. After further investigation we have found that, the refund was issued back to Expedia which is our protocol and Expedia will in turn issue that refund back to you. If you have any questions about this, feel free to reach out for any help we may be able to help with. Again, we do apologize and did not mean for these issues. Team Candlewood Suites Pasadena
par un voyageur
Publié le 18 févr. 2024 sur Expedia
Very reasonable priced. Liked the fact that there were laundry facilities, a place to buy basic food for cooking in our suite. Bed was very comfortable.
Commentaires de Gestion de l’hôtel
19 févr. 2024 par Codie, Gestion de l’hôtel
Thank you for your recent review with our hotel and we are so happy you had a great stay! Come back to stay with us in the future! Team Candlewood Suites Pasadena
par un voyageur
No complaints
Publié le 6 févr. 2024 sur HotelsVery clean and comfortable, great location, friendly staff, no complaints. And the price was great!
Commentaires de Gestion de l’hôtel
7 févr. 2024 par Codie, Gestion de l’hôtel
Thank you for taking the time to tell us about your experience at Candlewood Suites HOUSTON - PASADENA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Candlewood Suites, and if I can be of assistance to you, please contact us Directly for assistance!
par un voyageur
Publié le 15 janv. 2024 sur Hotels
Everything was perfect
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Codie, Gestion de l’hôtel
Thank you for your recent review and we are glad to hear you had a great stay. Come back to see us in the future ! Team Candlewood Suites
par un voyageur
Publié le 15 janv. 2024 sur Expedia
Make up stains on pillows. I dont wear make up
Commentaires de Gestion de l’hôtel
16 janv. 2024 par Codie, Gestion de l’hôtel
Thank you for your recent review and we do apologize to hear you had an issue with your stay. We definitely want all guest to not experience any issues and we will address this with the housekeeping manager as well! If there is anything we can do please let us know.. Team Candlewood Suites
par un voyageur
Publié le 9 janv. 2024 sur Expedia
There was bed bugs in our room. Fire Alarm kept went off for an hour or so in the morning.
Commentaires de Gestion de l’hôtel
10 janv. 2024 par Codie, Gestion de l’hôtel
Good morning , I do apologize we didn't meet your expectations and we would definitely love to be able to fix any issue you may have experienced. We are continuing to investigate this issue. Again, we do apologize and hope you give us another chance in the future to fix the issues from this stay Team Candlewood Suites Pasadena
par un voyageur
Publié le 25 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
26 déc. 2023 par GM, Gestion de l’hôtel
Thank you... Happy Holidays …GM
par un voyageur
Publié le 17 déc. 2023 sur Expedia
I needed a king size bed for my toddler and husband which is what I bookedand they had plumbing issues so they stuck us in a queen size room. We weren't able to sleep and the room was a lot smaller than what I had booked.
They should have at least notified me of the downgrade before I arrived and I would have switched hotels.
Commentaires de Gestion de l’hôtel
21 déc. 2023 par GM, Gestion de l’hôtel
My apologies we did not live up to our standards... We hope you give us another try down the road. GM
par un voyageur
Publié le 24 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
21 déc. 2023 par GM, Gestion de l’hôtel
We are so happy you enjoyed your stay here with us... We hope to see you again soon. GM
par un voyageur
Publié le 26 oct. 2023 sur Expedia
It was very clean, but price never went down after being there two weeks
Commentaires de Gestion de l’hôtel
26 oct. 2023 par Codie, Gestion de l’hôtel
Thank you for your recent review and we are so glad to hear your stay was great, we do apologize about the rate not being what you expected as we do have rates we have to remain at for certain days, etc. Please come back to stay with us and we can definitely work on this with you also. Team Candlewood suites Pasadena
