Note fondée sur 480 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,3 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 janv. 2023 sur Expedia
hotel tres bruyant ( route juste à coté et pas de double vitrage) mais bien dans l'ensemble pour le reste
Commentaires de Gestion de l’hôtel
9 janv. 2023 par Manager, Gestion de l’hôtel
Hello Marina,Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.
par Elodie
Bien
Publié le 9 sept. 2017 sur HotelsLa nuit aurait pu être bien si nous n'avions pas eu un matela horriblement vieux dans le sens où nous étions plus du tout droit dedans, nous tombions l'un sur l'autre en dormant avec mon mari. D'autant plus que je mettais trompé dans le booking en prenant un queen bed plutôt qu'un king bed et qu'à la réception à l'arrivé ils m'avaient dit qu'il n'y en a ai plus de disponible. Nous n'allions donc pas en pleine nuit y retourner por ce nouveau probleme d'autant plus que notre bebe dormait déjà dans la chambre. Autrement hôtel propre chambre propre petit dej copieux et piscine et spa sympa. La réception à. Oily nous rembourser la nuit mais en ayant payé directement sur hôtel.com Le remboursement n'était pas possible. Ils nous ont donc donnes l'équivalent de 10 points reward pour bénéficier d'une nuit gratuite. Peut être s'agissait il d'un probleme isolé.
Commentaires de Gestion de l’hôtel
15 sept. 2017
Dear Elodie,
Thank you for your review of our hotel. We are sorry to hear that our hotel did not meet your expectations during your time with us. It is understandable how frustrating it must have been not to get the room you were expecting. Please be assured that we have shared your comments with the staff to ensure that this was an isolated incident. We hope to have you back again to make up for this experience.
Sincerely,
Arthur M.
General Manager
par un voyageur de Gilmer
Publié le 12 mars 2024
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Manager, Gestion de l’hôtel
Hello Amanda,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, we would love to hear from you. We hope to welcome you back soon for another fantastic stay!
par un voyageur
Publié le 7 mars 2024 sur Expedia
Las recepcionistas súper amables y excelente servicio
Commentaires de Gestion de l’hôtel
8 mars 2024 par JAIME, Gestion de l’hôtel
Hello Sandra, thank you for your great and honest comments. We hope to host you again on your next return with us. We thank you always for your business and happy safe travels. Have a blessed day.
par un voyageur
Publié le 6 mars 2024 sur Expedia
It doesn’t say when you book, but they only clean your room, provide towels or take out trash after 3 days. I had booked my room for two day and was gone all day. I expected to come back to a clean room with fresh towels and that is not their practice. When I asked the front desk I was told different properties have different service schedules. There was a scum ring in the tub on day one and one of the pillow cases had a blood stain.
Commentaires de Gestion de l’hôtel
7 mars 2024 par JAIME, Gestion de l’hôtel
Hello Alexis, we truly apologize for any issues you endured while at your stay with us. We will be forwarding all your comments to our management department office team for immediate review and follow up.
par un voyageur
Extremely upset
Publié le 4 mars 2024 sur HotelsWas very disappointed with this stay. Advised upon checkin that reserved room wasn't available and room was booked for 2 couples. Not couples have back issues and one of us had to settle with sleeping on the pull out sofa that is extremely uncomfortable. Hotel stay was booked over almost a month in advance. Breakfast didn't include waffles due to machine being broke and was very limited on what was provided. A/c did not keep room cool, even when set to 62, dead roach was found on window sill of a/c unit.
Commentaires de Gestion de l’hôtel
4 mars 2024 par JAIME, Gestion de l’hôtel
Hello Crystal, we are terribly sorry for any inconvenience you endured while at your stay with us. We will be forwarding all your comments to our management department team for immediate follow up and review.
par un voyageur
Indoor Pool in Texas
Publié le 2 mars 2024 sur HotelsActually has an indoor pool harder to find in Texas. Staff was very friendly breakfast included.
Commentaires de Gestion de l’hôtel
5 mars 2024 par Manager, Gestion de l’hôtel
Hello Joshua,We are glad to hear that you enjoyed our indoor pool and the friendly staff during your stay. Our breakfast offerings are designed to provide a great start to your day. Should you have any future concerns or feedback, please do not hesitate to reach out to our management team directly.
par un voyageur
Very disappointing
Publié le 24 févr. 2024 sur HotelsHotel looks nice form the outside but:
No ashtray or smoker's pole outside - cigarettes buds end up on the ground
Check out time : website states noon, was informed by reception that new policy was 11 am
CC hold - reception said 30$, charge was 100....more than the room itself.
Room was missing a label exhibiting room number - had to check the entire floor before proceeding by elimination
Could not shower in the morning - faucet was leaking - almost no water was going to the shower head.
Some lights ( in my room ) were not working, probably broken bulbs
Breakfast was a joke - very minimalistic + there was a sign stating - no more than 2 items please. At least they were polite.
Commentaires de Gestion de l’hôtel
24 févr. 2024 par JAIME, Gestion de l’hôtel
Hello Reda, we truly apologize for any inconvenience you experience while at your stay with us.. We will be forwarding all your comment to our management department team for immediate follow up and review.
par un voyageur
Publié le 23 févr. 2024 sur Expedia
N/A
Commentaires de Gestion de l’hôtel
23 févr. 2024 par JAIME, Gestion de l’hôtel
Hello Quentins, thank you for the great and positive feedback you gave our Fairfield property. We hope to host you again on your next return with us. Thank you for your great business and happy travels always. God Bless.
par un voyageur
Publié le 15 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 févr. 2024 par Manager, Gestion de l’hôtel
Hello Shanae Gregg,We apologize that your experience did not meet your expectations. If you have any specific feedback, please reach out to our hotel directly so we can address any concerns. We appreciate your loyalty and hope you will give us another opportunity to provide a better experience in the future.
