Note fondée sur 863 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,4 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Corporate Empowered Incompetence and Overreach
Publié le 5 mars 2024 sur HotelsMy stay started off trying to figure out how to get in. The hotel is effectively on a total lockdown, so getting in to check-in is unnecessarily difficult. Once I got inside, check-in wasn't difficult, but there was an intrusive inquiry as to the purpose of my visit--as though I was a suspected terrorist trying to get into the country. They were having trouble with their wi-fi system, so an access code was provided to use instead of last name and room number. It wor
ked, so that was good.
The hotel is situated adjacent to the city rail transit system, so every 15 minutes or so, train horns were blowing until about 11pm. After that, it was bells ... all through the night. This made sleep difficult without ear plugs.
In the morning, breakfast was provided in an on-sight/connected restaurant that the hotel took over after the pandemic. When I went to leave for my appointment, I found the exit door locked--despite having print on it saying, "This door to remain unlocked at all times when building is occupied." When I returned from my appointment, the doors were again locked.
When broached with the manager, I got an excuse about homeless people, as though it is more acceptable to put hotel guests at risk, in the event of an emergency, than to spend the money for a push-bar system that allows unimpeded exit without unauthorized entry. On this, both the hotel reception agent and manager were more defensive than respectful. Sad and disappointing for Holiday Inn.
Commentaires de Gestion de l’hôtel
7 mars 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Sorry to hear about your experience with us, and thank you for taking the time to give us a review. We use these to identify issues.
par un voyageur
Publié le 4 mars 2024 sur Hotels
Hotel bem localizado. O café da manhã é de excelente qualidade, com frutas, iogurte, cereais e outras opções que são variadas a cada dia. A equipe do hotel é bem agradável. A limpeza do hotel e quarto são de excelente qualidade. Tudo funciona muito bem. Fiquei muito satisfeito com a opção feita.
Commentaires de Gestion de l’hôtel
6 mars 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for staying with us, and we appreciate that you took the time to give us a review.
par un voyageur
Publié le 3 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mars 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for staying with us, and we appreciate that you took the time to give us a review.
par un voyageur
Publié le 28 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 mars 2024 par Ushi P.-Guest Service Champion/Front Desk Sup., Gestion de l’hôtel
Dear Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn Houston-Downtown.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience so that next time you will score us a 5 out of 5 on the survey. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur de Fort Worth
Publié le 25 févr. 2024 sur Expedia
Great stay! Breakfast option was cool too! The suite is roomy, bathroom is small if you care about that!
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for staying with us, and we appreciate that you took the time to give us a review.
par un voyageur
Publié le 24 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for staying with us, and we appreciate that you took the time to give a review.
par un voyageur
Publié le 22 févr. 2024 sur Hotels
A number of the amenities were off line. TV's didn't work consistently. HVAC continued to turn off. Restaurant / bar was closed for business.
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Sorry that you did not enjoy your stay, and thank you for giving us a review. We use these to teach our staff on what needs to be worked on for improvement to hotel guest experience.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 févr. 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
Thank you for staying with us, and we appreciate that you took the time to give a review.
par un voyageur
Publié le 19 févr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
We are sorry that you had a bad experience, we will address our staff with any and all complaints.
par un voyageur de Spanish Fort
Publié le 18 févr. 2024 sur Expedia
Wouldn’t let my friend check in without a credit card despite fleeing from a dangerous domestic situation.
Commentaires de Gestion de l’hôtel
20 févr. 2024 par Joshua B. Front Desk Supervisor, Gestion de l’hôtel
We are sorry that you had a bad experience, we will address our staff with any and all complaints.
