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Homewood Suites by Hilton Houston - Willowbrook Mall

3.0 star property
3-star hotel in Willowbrook

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Photo gallery for Homewood Suites by Hilton Houston - Willowbrook Mall

Terrace/patio
Reception
Exterior
37-inch flat-screen TV with cable channels, TV, MP3 dock
Free daily on-the-go breakfast

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
7655 West FM 1960, Houston, TX, 77070
  • Place, Willowbrook Mall
    ‪1 min walk‬
  • Place, Houston Methodist Willowbrook Hospital
    ‪10 min walk‬
  • Place, Aerodrome
    ‪13 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board

Suite, 1 Queen Bed, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Suite, 2 Bedrooms, Non Smoking

8.0 out of 10
Very good
(3 reviews)
  • 83 sq m
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

37-inch flat-screen TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Fireplace

  • 46 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, Accessible (Roll-in Shower)

Premium bedding, in-room safe, iron/ironing board

Suite, Accessible (Roll-in Shower)

  • 83 sq m
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch flat-screen TV with cable channels, TV, MP3 dock

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 46 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Houston

Willowbrook stay.Within a 15-minute walk of this Willowbrook hotel, you'll find Willowbrook Mall and Stone Moves Indoor Rock Climbing. Houston Methodist Willowbrook Hospital and Mountasia Houston are also within 2 miles (3 km).

What's nearby

  • Willowbrook Mall - 1 min walk - 0.1 km
  • Houston Methodist Willowbrook Hospital - 10 min walk - 0.9 km
  • Mountasia Houston - 10 min walk - 0.9 km
  • Stone Moves Indoor Rock Climbing - 12 min walk - 1.0 km
  • Aerodrome - 13 min walk - 1.2 km

Getting around

  • George Bush Intercontinental Airport (IAH) - 30 min drive

Restaurants

  • McDonald's
  • In-N-Out Burger
  • Food Court (Willowbrook Mall)
  • Starbucks
  • Hooters

About this property

Homewood Suites by Hilton Houston - Willowbrook Mall

3-star hotel in Willowbrook
Public spaces have free WiFi and wired Internet. There's an onsite business center. Free breakfast is served daily. A 24-hour fitness center, barbecue grills, and multilingual staff are also featured at Homewood Suites by Hilton Houston - Willowbrook Mall. Self parking is free.

This 3-star Houston hotel is smoke free.

  • 72 guestrooms or units
  • 3 levels
  • Built in 1998
  • To-go breakfast (free)
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Grocery service (free)
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
Homewood Suites by Hilton Houston - Willowbrook Mall offers 72 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 37-inch flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

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includes taxes & fees
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Home2 Suites by Hilton Houston Willowbrook

Property amenities

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Designer stores
  • Shopping mall
  • Tennis
  • Volleyball

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

Room amenities

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from July 1 2025 to February 28 2026 (dates subject to change):
  • Breakfast
  • Business center
  • Recreation facilities
  • Swimming pool
The property will be renovating from July 1 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per night
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Carte Blanche, and debit cards. Cash is not accepted. 

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Homewood Suites Hilton Houston Willowbrook Mall
Homewood Suites Hilton Willowbrook
Homewood Suites Hilton Willowbrook Hotel
Homewood Suites Hilton Willowbrook Hotel Houston Mall
Homewood Suites Willowbrook
Willowbrook Homewood Suites
Homewood Suites Hilton Houston Willowbrook Mall Hotel
Homewood Suites Hilton Willowbrook Mall Hotel
Homewood Suites Hilton Willowbrook Mall

Homewood Suites by Hilton Houston - Willowbrook Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 235 out of 405 reviews
Rating 8 - Good. 94 out of 405 reviews
Rating 6 - Okay. 31 out of 405 reviews
Rating 4 - Poor. 22 out of 405 reviews
Rating 2 - Terrible. 23 out of 405 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

4/10 Poor

thomas

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No hot water and signal kept going out on tv. Plus no smart tv
Stayed 2 nights in Oct 2025

6/10 Okay

Katie

Travelled with family, Business traveller
Liked: Staff & service
It was ok. Needed a thorough cleaning and repairs to broken items (like toilet seats, phones, etc)
Stayed 1 night in Oct 2025

8/10 Good

Marc

Stayed 7 nights in Oct 2025

10/10 Excellent

Sentell

Liked: Cleanliness, staff & service, amenities
Love it
Stayed 1 night in Oct 2025

4/10 Poor

Hector

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

2/10 Terrible

Dana

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Old hotel

The hotel was very dated ,no hot water the tub wasn’t cleaned and the bathroom door squeaked loudly
Stayed 1 night in Oct 2025

4/10 Poor

Leslie

Stayed 1 night in Oct 2025

8/10 Good

Andrew

Stayed 4 nights in Sep 2025

6/10 Okay

Marco

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Bathtub was clogged and dirty
Stayed 1 night in Aug 2025

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay

This is the first time I have stayed at this location. I won't hesitate to come back. Tristan at the front desk...do whatever you can to keep him employed! Super nice guy greeted me by name every time I left or arrived at the hotel. Tristan made all the difference at this hotel.
Stayed 2 nights in Aug 2025

6/10 Okay

Melissa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
This hotel would get a higher rating if not for the constant smell of marijuana in the halls. The staff was good. Room was clean. Breakfast was service able. We told the staff of the smells and the response was, “I’m not surprised.”
Stayed 2 nights in Aug 2025

2/10 Terrible

keith

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t much to like , at check in the front desk manager either seemed to didn’t know much or just didn’t care. Put us in a room that was at the first floor entrance and the door was propped open. So asked did they have anything else ? Then replied we have a room on the2nd floor. That room seemed old and very drafty. The toilet backed up . Asked for a plunger, they said ok, will bring it. 30minutes later the person shows up and plungers the toilet. We had to walk around to our vehicle , because of the construction going on in the front lobby entrance to the rooms. Thank goodness it didn’t it wasn’t raining at the time. They just didn’t seem interested in their customers needs. Oh don’t let me start on the breakfast. The cereal was stale, the fruit seemed too ripe, the eggs were like water, the Hogarth was opened. The apple and orange juice tasted like. I believe we will not revisit or stay in that place for a long time, if ever.
Stayed 2 nights in Jul 2025

4/10 Poor

Ke'Aera

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
…
Stayed 3 nights in Jun 2025

2/10 Terrible

Obed

Stayed 1 night in Jun 2025

8/10 Good

Joan

Liked: Cleanliness, amenities
Stayed 9 nights in Jun 2025

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely helpful. We came in early with loads of baggage and they gave us a room without an extra fee. Held our bags until we were ready to go to the airport. Only issue was there was an odd smell in the stairway. We would stay here again.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This what we saw in the corridor
Stayed 6 nights in Jun 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the price
Stayed 2 nights in Apr 2025

2/10 Terrible

Carla

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water on loop cold water, the elevator was broke you had to walk up the steps, staff was not friendly, food was undercooked bathroom tub had no stopper. it was like a motel six and they turned the light off.
Stayed 3 nights in May 2025

2/10 Terrible

paula

Would not recommend
Stayed 1 night in May 2025

4/10 Poor

TYREE L, Fort Wayne

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Overall svc was severely lacking. Toilet issues, housekeeping, and sink issues. None of which were addressed. Even after several calls and in person requests. The hotel was clean, the area was convenient, and the food choices are plentiful in the area. However, the unresolved issues made my stay less enjoyable. I will have to chose another hotel upon my definite return to Houston. drain
Stayed 4 nights in Apr 2025

10/10 Excellent

Heriberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lisaa

Liked: Cleanliness, staff & service, property conditions & facilities
Property could be updated inside
Stayed 2 nights in Mar 2025

10/10 Excellent

raynell

Stayed 2 nights in Mar 2025

10/10 Excellent

Joseph

Stayed 5 nights in Feb 2025